There’s a new kid on the block and it’s @TransLinkNews! This new Twitter account will be your one-stop-shop to stay up-to-date on news from TransLink.
This includes media releases, stories published by TransLink and news media, as well as the livestream for media events, TransLink Board Meetings and Mayor’s Council Meetings.
For a taste of what’s to come, check out our profile at twitter.com/translinknews and make sure you follow us so it comes right into your feeds. You can also hit the bell icon to opt into receiving push notifications for when we tweet.
@TransLink will focus on providing up-to-the-minute service updates and customer service like it always has for more than a decade. The account began as a pilot during the Vancouver 2010 Winter Olympics. It laid the foundation for how we connect with more than 200,000 followers each day today.
Building on the momentum of an improved Transit Alerts page, we’re piloting a new feature on desktop and mobile versions of our website allowing customers to live chat with our Customer Information team.
We’ve given our Transit Alerts an update, making it easier for our customers keep informed of changes or disruptions to their routes!
There’s a new look with improved navigation and a responsive design (that means it looks the same on both mobile and desktop devices). There’s now an option to toggle between showing alerts only for today or all alerts.
Ridership in 2016 was at an all time high. TransLink’s service area covers more than 1,800 square kilometres. That means that over 90% of the region’s population either lives or works within walking distance of transit.
Do you like numbers and facts like that? Well then, I’d like to introduce you to the TransLink Accountability Centre.
This is your one-stop-shop for the TransLink “big” picture as we focus on a system that is customer-focused as well as being financially and environmentally sustainable.
Regional Snapshot – what we do and where we go, including cycling infrastructure and the Major Road Network.
Performance Dashboard – performance indicators in six categories; Ridership, Customer Satisfaction, Safety and Security, Service Quality, Efficiency, Environment.
Transparency – links to our corporate reports, meetings and Freedom of Information requests.
Our mandate is to get you where you need to go in a safe and efficient manner on buses and by rail and sea. We also know the importance of monitoring our services and examine how we can strive to be better delivering our service and more transparent to our riders.
This is version 1.0 of the centre and we’ll be improving as we go.
So, how can we make it better? What numbers and other items would you like to see?
Leave a comment and let us know because we want to make it as good as we can for you, our customers!
Today TransLink and Rogers announced the next phase in its partnership to enhance wireless connectivity and customer experience for SkyTrain passengers.
Rogers and Fido customers will now have access to Rogers LTE wireless coverage through the Edmonds Tunnel, helping commuters stay connected across Metro Vancouver!
This next phase expands on the LTE and voice access first made available to SkyTrain customers through the Dunsmuir Tunnel in July 2016 – a significant milestone that connects passengers along one of the busiest stretches in the SkyTrain network.
“This is just one way we are working to improve the transit experience by improving cellular coverage for our customers at no cost to taxpayers. We will continue to work with Rogers to build out wireless coverage along the SkyTrain, including Evergreen, Columbia and New Westminster.”
– Guy Akester, TransLink Director of Real Estate and Strategic Sourcing
Rogers and Fido wireless customers can now surf the Internet, make and receive calls, send and receive emails and text messages, stream video and music, and more on their mobile devices while travelling on the Expo Line between 22nd Street and Edmonds stations.
From left to right: Derrick Cheung, Vice-President Strategic Sourcing and Real Estate, Translink; Gord Nelson, Vice-President, Sales, British Columbia, Rogers Communications; Leon Leroux, Director, Network Implementation, Western Region, Rogers Communications; and Guy Akester, Director, Real Estate Program and Partners, Translink.
Exciting news! Today, Rogers announced it has turned on LTE wireless service in the SkyTrain Dunsmuir Tunnel.
TransLink has partnered with Rogers to provide strong LTE connectivity while on the SkyTrain and – the best part is this service improvement is being made with no cost to taxpayers.
Now, Rogers and Fido customers can surf the web, make/receive calls or texts, stream video and music and catch Pokemon all while travelling through the Dunsmuir Tunnel; including Stadium–Chinatown, Granville, Burrard and Waterfront stations.
Here are all the details on the enhanced connectivity on the SkyTrain!
How do you get wireless service in a tunnel?
This type of install is referred to as a DAS or a Distributed Antenna System. Rogers worked tirelessly over many nights to install equipment in the stations and throughout the Dunsmuir Tunnel.
Non-revenue night work was necessary to ensure passenger service would not be disrupted in any way. SkyTrain staff also provided great support during this installation.
What are the benefits?
Increased access to cellular data and connectivity is important to our customers!
TransLink has engaged industry experts to ensure that we have a reliable and sustainable network in place.
Rogers and Fido customers now have uninterrupted LTE connectivity while travelling along the Dunsmuir tunnel and can browse the web and make calls. This improves the safety, security and convenience and is part of our continued effort to improve customer experience.
Are there any plans to expand LTE service to other areas or other carriers?
We are finding innovative ways to expand and diversify revenue sources while delivering a service that customers have requested.
Rogers will continue to expand LTE service along the SkyTrain, specifically, the Edmonds, Columbia, New Westminster and Evergreen tunnels. The DAS system has been configured to support additional carriers so we look forward to other carriers also taking advantage of this opportunity to improve LTE connectivity to the public.
Is LTE the same as Wi-Fi?
The two major categories of wireless internet access for mobile devices are cellular wide area networks and Wi-Fi local area networks.
The biggest difference and reason why we are pursuing cellular access is that Wi-Fi is tied to a router and has a limited range to a confined area, approximately 50 to 100 feet, whereas a cellular network provides access anywhere, through your data plan when you’re out of Wi-Fi range.
Thank you to Lea Dam, Real Estate Project Manager for the low down on the new connectivity!
Our unique police service has a brand new mobile-friendly website to make it even easier to say something, when you see something, all with your mobile phone.
By visiting transitpolice.ca you are able to discreetly report a non-emergency police issue, contact us, download the OnDuty app or text 87-77-77 and Transit Police takes each report they receive very seriously.
Check out the safety tips section to help keep yourself and your belongings safe while on transit.
Basically, visiting transitpolice.ca means that you have Transit Police in your pocket during your transit journey on all modes at all times.
You can help Transit Police keep transit safe. If you see something, say something!
Author: Adrienne Coling (with files from Transit Police)
In fact, our Customer Information team is in such high demand, on March 14th of this year, we extended our Customer Information service hours on Twitter from 6:30 a.m. to 11:30 p.m., seven days a week to:
Monday to Friday: 5:30 a.m. – 12:30 a.m.
Saturday and Sunday: 6:30 a.m. – 11:30 p.m.
to answer all your service-related questions and provide service updates, tips, and information to all 100,000+ of you!
#ThankYou100K 100K+ followers! THANK YOU for your continuous support! ^TLTwitterTeam
— TransLink BC (@TransLink)
To celebrate this excellent milestone, we’re having a giveaway (Prizing to be announced soon!) To enter, simply follow @TransLink and retweet one of the following tweets from our Twitter team:
It is amazing to see 100.000 followers on our twitter feed! We have the best tweeps! #THANKYOU100K ^jkd