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Category: SeaBus

SeaBus increasing 15-minute sailings

More convenient schedule for customers and extra space on vessels

SeaBus 15-minute sailings increasing, starting the week of August 3. 

Beginning on Monday, August 3, weekday SeaBus departures will occur every 15 minutes between 7:15 a.m. and 9:00 p.m. Monday to Friday and 9:15 a.m. and 9:00 p.m. on weekends. A holiday schedule will be in effect on BC Day. Currently 15-minute sailings only occur during weekday rush hours.

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SeaBus service increasing to meet growing demand

Sailings to occur every 15-minutes during peak hours

Beginning Monday, weekday SeaBus departures will occur every 15 minutes between 7:00 and 9:30 a.m. and between 3:00 and 6:30 p.m. This boost from sailings occurring every 30-minutes will help to accommodate demand and provide more space for customers during peak hours. Demand is expected to continue increasing as B.C.’s economy re-opens and as British Columbians undertake more travel within the province this summer. Read more »

Stefan and Carolini sail into each other’s hearts aboard the SeaBus

Stefan and Carolini met on the SeaBus five years ago. Now, they’re engaged after Stefan popped the question onboard the SeaBus last week.

There’s a saying that love happens when you least expect it.

For Stefan and Carolini five years ago, it was an ordinary day riding the SeaBus from Waterfront to Lonsdale Quay — a quick, albeit often uneventful, 15-minute trip they’ve made countless times. Unbeknownst to them at the time, it would become anything but. It would be the day they meet.

So naturally, a return to the SeaBus was in the books to pop the question five years later. Stefan reached out to us help him pull off the surprise proposal onboard the 7:02 p.m. sailing from Lonsdale Quay to Waterfront Station on June 17. Read more »

Lonsdale Quay Exchange begins final phase of upgrades

Upgrades to the Lonsdale Quay Exchange are nearing completion and entering the final phase of construction. The improvements will enhance the experience of a growing number of customers coming in and out of the exchange each day. This is the first upgrade to the exchange since it was built in the 1980s.

Construction begins next week on the west side of the bus exchange, opening the upgraded east side to customers. Customers will now benefit from the completed improvements such as new pavement, improved lighting, more space, better accessibility, and tactile walking surface indicators.

The upgrades are projected for completion in the spring of this year, key improvements include:

  • Adapted bus bays for the R2 Marine Drive RapidBus
  • New pavement throughout the exchange and the passenger hub
  • Improved accessibility for wheelchairs and strollers
  • A new ceiling above the exchange to provide better lighting
  • Tactile walking surface indicators at bus stops and passenger crossings for customers with vision loss
  • New public art installation

The $14.7 million budget for improvements is paid for through contributions from the Government of Canada, the Province of British Columbia, and TransLink.

Quick facts:

  • Lonsdale Quay Exchange is the second busiest transit hub on the North Shore
  • Over 5,000 customers catch a bus at the exchange on an average weekday
  • 12 bus routes serve the exchange travelling to Vancouver, West Vancouver and the District and City of North Vancouver
  • 20,000 SeaBus trips are taken each weekday

TransLink releases details of Winter Plan 2019/20

New initiatives and improvements to prepare for the season ahead

New initiatives and improvements to prepare for the season ahead

TransLink is releasing details of new initiatives and improvements to prepare for any adverse weather events this winter.  This comes amid the launch of a new winter marketing campaign aimed at promoting safety for transit users this season.

“Our initiatives this winter are focused on increasing safety and customer communication at stations, bus exchanges, and throughout our online channels,” says TransLink CEO Kevin Desmond.  “We’ve learned from previous seasons and have been working hard to ensure customers are kept informed of any significant delays or issues on our system.”

Last month, TransLink also hosted a meeting between Metro Vancouver municipalities to share and discuss winter preparedness plans.  These regional partnerships are crucial to ensuring that any issues can be swiftly dealt with, in order to limit the impact on transit and transportation. Read more »

Fall Service Changes set to take your commute to the next level

Our busiest week of the year for commuters is the first week of September. That’s why we’re having one of our largest service increases to date! It’s the first time we’ve ever increased all three of our modes at once!

We do quarterly service changes to accommodate the needs of our customers. This time around, we’re rolling out more bus, more SkyTrain and more SeaBus service starting September 3.

By the numbers:

  • 24 new SkyTrain cars (six trains)
  • 40,000 more annual bus hours
  • 50 per cent more SeaBus capacity

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We’re replacing the escalators at the Waterfront SeaBus terminal as part of our ongoing terminal upgrade project!

We’ve been hard at work at the Waterfront Station SeaBus terminal since last year. So far, we’ve built an addition on the east side of the terminal, which houses a new staircase, elevator, and an improved, covered entrance for customers arriving by bike or Helijet. Although work is still underway, starting Tuesday, August 21st, the newly completed staircase is opening for your use. We all need another way to get those steps in!

While we continue these critical upgrades, we’re doing our best to minimize impacts to your SeaBus journey. So that’s why we’re letting you know about the temporary changes that are underway for your commute. To replace the escalators, we’ll need to close one set at a time. Keep reading for what you need to know!

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Introducing the new SeaBus: Burrard Chinook

We’re adding a new SeaBus to the fleet as part of the 10-Year Vision and we’re thrilled to announce today the new vessel’s name — the Burrard Chinook!

What’s exciting about the new vessel is once it’s in service, it will allow us to deliver increased SeaBus service to our customers. It will increase every 10 minutes during peak periods and every 15 minutes at other times.

Construction began in November 2017, starting upside down with a sheet of metal. A keel-laying ceremony with a commemorative Canada 150 coin was held in February 2018.

In January, the vessel was christened in the Netherlands (watch the video above) where it’s now undergoing sea trials. It will then embark on an epic journey across the Atlantic Ocean, through the Panama Canal and up the coast to Vancouver. After the vessel arrives in local waters, it will go through some additional sea trials, and SeaBus employees will be trained on it before it starts carrying customers between Waterfront Station and Lonsdale Quay.

You can learn more by reading our media release!

An update on SeaBus terminal rehabilitation at Waterfront Station

More than 6.3 million people passed through the SeaBus terminals last year!

Last year, more than 6.3 million people passed through the SeaBus terminals at Waterfront Station and Lonsdale Quay.

That’s why we’re repairing the terminal walls and roofs, which are 40 years old, to ensure these buildings remain safe and functioning for both customers and employees.

Earlier this year, the work was completed at the Lonsdale Quay SeaBus terminal. We’re excited to let our customers know that the work’s now done at the Waterfront Station SeaBus terminal’s west berth. Check out the pictures!

The berth is where the SeaBus docks to load and unload passengers, and each terminal has two berths: west and east.

With rehabilitation complete at the Waterfront terminal’s west berth, work now moves to the east berth and we expect the project to be completed by spring 2019.

This work is all part of the TransLink Maintenance and Repair program. We’re making investments across the system to keep customers safe, comfortable and moving across a reliable transit network every day.

What about the escalators that are currently undergoing maintenance and repairs?

We recognize this is an inconvenience to our customers. The escalators are 40 years old and consist of parts that are no longer widely available. We’re working hard behind the scenes to get the escalators up and running as quickly as possible.

These escalators will eventually be replaced as part of the seismic upgrades to the SeaBus terminal at Waterfront Station to add seismic resiliency, increase accessibility and improve customer convenience. One replacement elevator and a new elevator are also included in this work.

Know before you go! Visit translink.ca/alerts.

Take transit to the Celebration of Light—we’re adding extra service!

The Celebration of Light returns on July 28 (South Africa), August 1 (Sweden) and August 4 (South Korea), lighting up the skies at English Bay, the West End and Kits Point!

More than 15,000 people take transit to and from the event each night, so it’s a good idea to plan ahead. We’ll be adding extra service and modifying station access in downtown Vancouver to get you to-and-from the festivities smoothly.

Keep reading to familiarize yourself with everything you need to know to have a fun and safe evening at the Celebration of Light!

Plan ahead and avoid line ups at Compass Vending Machines by topping up your Compass Card or pre-purchasing your return Compass Ticket. And remember—you can tap your contactless Visa or Mastercard credit card or mobile wallet on Compass fare gates and readers to pay for an adult cash fare!

Celebration of Light Tips

Extra service

Bus

Coast Mountain Bus Company and West Vancouver Transit will operate extra trips to downtown Vancouver after 6:30 p.m. and additional service after the events. Some downtown and West End buses will be detoured. For a full list of detours, visit translink.ca/alerts closer to event days.

SkyTrain

The Expo and Millennium Line will operate peak service from mid-afternoon, with the last scheduled SkyTrain departing Waterfront Station at 1:16 a.m. Service will be extended if necessary.

The Canada Line will operate peak service throughout the evening and there will extra service from Waterfront at the end of the fireworks, with trains running every three minutes. The last departure from Waterfront to Richmond–Brighouse Station will be at 1:15 a.m.

SeaBus 

Extra and extended service will be provided for each of the Celebration of Light events (and also Caribbean Days!).

The SeaBus will operate every 15 minutes from 7 a.m. until midnight with the last SeaBus from Waterfront at 1:22 a.m. on Saturdays, July 28 and August 4. On July 28 only, an extra SeaBus will operate between 10 a.m. and 8 p.m.

On Wednesday, August 1, it will operate every 15 minutes between 6 a.m. and midnight, then every 30 minutes until the last sailing from Waterfront at 1:22 a.m.

West Coast Express

West Coast Express will operate a special train on August 4 only, leaving Mission City at 7 p.m. and arriving at Waterfront Station at 8:15 p.m. The return train departs Waterfront Station at midnight, arriving back at Mission City at approximately 1:15 a.m.

Station access

To ensure passenger comfort and safety after the events, bikes will not be allowed on SkyTrain after 10:30 p.m. until the crowds have cleared. As well, the following stations will be open with modified access after 10:30 p.m.: 

Waterfront Station: SkyTrain access from the Cordova Street entrance will be restricted to Canada Line, SeaBus and West Coast Express (on Aug. 4 only) passengers, as well as persons with wheelchairs or strollers. All other passengers, including those transferring from SeaBus to the Expo Line must enter from Howe Street, until crowds have cleared.

Burrard Station: Bikes cannot be locked at the station entrance’s bike rack until the expected crowds have cleared.

Granville Station: The Granville Street entrance will be closed until crowds clear (note: the Seymour entrance remains closed as part of the escalator replacement project). Passengers will lineup for the SkyTrain at this station west along Dunsmuir, south on Granville. Platform 1 towards Waterfront will be closed.

Plan your trip at translink.ca/tripplanner and know before you go by checking Transit Alerts at translink.ca/alerts.

Ridership growth trend continues through June

System-wide boardings grew by 6.1% in June!

System-wide boardings grew by 6.1% in June!

We have some exciting news to share. The numbers are in for June and we’re once again reporting ridership growth! Boardings have increased by 6.1% year-over-year, showing transit is continuing to attract new riders. 

We’re racing towards another record year of growth—if this trend continues, 2018 will break last year’s total boardings record of 407 million.

  • Bus: Average weekday boardings are up 8% year over year, while year to date growth is 6.5%.
  • SkyTrain: Expo and Millennium Line average weekday boardings are up 6.1%, which is in line with growth year to date. While average weekday boardings for Canada Line increased by 5.8% year-over-year and growth year-to-date is at 5.1%.
  • SeaBus: Average weekday boardings increased by 5.4% year-over-year and 6.3% year-to-date. This is due in part to frequency increases in the evening launched a year ago.
  • West Coast Express: Average weekday boardings are up 7.6% year-over-year and 6% for the year-to-date. This suggests ridership is rebounding after a drop following the opening of the Evergreen Millennium Line Extension.

Growth is being driven by the substantial addition of new service as part of Phase One, steadily high gas prices and strong employment growth. This underscores the need for projects and service increases coming as part of Phase Two of the Mayors’ Council’s 10-Year Vision, which include:

  • Construction of light rail in Surrey, the Millennium Line Broadway Extension in Vancouver and planning and design for Surrey-Langley rapid transit.
  • New bus service in Vancouver, Surrey and North Vancouver as well as B-Lines in Richmond and Surrey.
  • Addition of new buses and SkyTrain cars to increase frequency and capacity.

According to TransLink CEO Kevin Desmond, the focus is now shifting to Phase Two of the Vision.

“The Phase Two Investment Plan was approved by TransLink’s Board and the Mayors’ Council which gives us the mandate to roll out the biggest package of transportation improvements in Metro Vancouver history. These latest numbers show the region needs this investment if we’re going to avoid major congestion.”

Have you taken any of the Phase One service improvements yet? If so, we’d love to hear your thought on them in the comments section.

 

May’s transit ridership smashes records

May’s ridership numbers are in and we’re seeing unprecedented growth across the transit network! Ridership has reached a new all-time high, with the brief period Vancouver hosted the 2010 Olympic Winter Games being the only exception.

  • Bus: Average weekday boardings for May are up 9.5 per cent, while yearly growth to date is at 6.9 per cent.
  • SkyTrain: May’s Expo and Millennium Line average weekday boardings are up 9.2 per cent, while Canada Line’s grew by 8.1 per cent. Expo, Millennium and Canada Line boardings combined for the year so far are up 5.7 per cent.
  • SeaBus: Average weekday boardings increased by 13.1 per cent. This is due in part to frequency increases in the evening launched a year ago. Year-to-date boardings are up 7.6 per cent.
  • West Coast Express: Boardings for May have increased 6.7 per cent, while the year-to-date growth rate is also 6.7 per cent.

Read more »

SeaBus seismic upgrades and terminal renovations begin

Bowinn Ma, Parliamentary Secretary for TransLink, and Hedy Fry, MP for Vancouver–Centre, reveals a sketch of the upgraded Waterfront Road entrance at the SeaBus’s south terminal.

A lot of exciting things are happening with SeaBus!

As part of Phase One of the 10-Year Vision, a new SeaBus is being built and service increased to every 15 minutes all day and every 10 minutes during peak! In Phase Two, which public engagement is underway for, SeaBus service is set to increase so it meets the last Canada Line train.

And beginning today are seismic upgrades and accessibility improvements to Waterfront Station’s SeaBus terminal! It’s all part of the annual TransLink Maintenance and Repair Program, which kicks off for 2018 with this project. The improvements include:

  • Four replacement escalators, one replacement elevator and a new elevator.
  • A new staircase to make it easier to transfer to SkyTrain at Waterfront Station and improve passenger flow during peak times.
  • An extension with a new entrance and Compass Vending Machine for customers accessing SeaBus from HeliJet or Waterfront Road.

DID YOU KNOW?? More than 5.8 million passengers rode the SeaBus in 2017, passing through the terminals at Waterfront Station and Lonsdale Quay!

SeaBus will continue to operate as normal during the upgrades and the terminal will remain fully accessible.

These improvements are made possible through partnership between TransLink and senior levels of government, which includes provincial and federal contributions through the Public Transit Infrastructure Fund.

The TransLink Maintenance and Repair Program is our annual investment in repairing, replacing and improving aging infrastructure across the system to keep customers safe, comfortable and moving across a reliable transit network every day.

There are currently 98 active maintenance and repair projects throughout the transit system—this is an investment of $200 million!

Future investments totaling $150 million is also planned as part of this integral long-term initiative to maintain and improve our transit network. Key initiatives include running rail and rail pad replacement, SkyTrain station upgrades, upgrades to the Major Road Network including the rehabilitation of Westham Island Bridge, and bus fleet replacement.

Watch the announcement

Make sail – construction progresses on TransLink’s newest SeaBus

As part of the Mayors’ Council’s Ten-Year Vision, TransLink’s delivering a new SeaBus, scheduled for delivery early next year! This means more frequent service will be coming between Waterfront Station and Lonsdale Quay with sailings every 10 minutes during rush hour.

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Construction Completed on SeaBus North Terminal East Berth

SeaBus North Berth

Big things are happening for SeaBus! Earlier this week, construction completed on the east berth of the north terminal. These 40 year old buildings see approximately 5.84 million boardings each year, and that number is only expected to grow as ridership continues to grow, and we add to the SeaBus fleet.

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