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Translink Buzzer Blog

Category: On the system

New poll: How has the one-zone bus fare changed the way you travel?

afs_bus_anywhere_1200x628
TransLink’s one-zone fare structure for buses and HandyDART vehicles has been up and running for a month.

This means that no matter the distance or time of day, you travel anywhere in our region by bus for a single zone fare.

So, we want to know, how has this change affected your transit travel?

Weigh in with our latest poll that will be open until November 22.

Choose from the given answers, leave us a comment with your thoughts below or email us.

How has the one-zone bus fare changed the way you travel?

  • It has saved me money reducing the amount of zones per trip. (42%, 62 Votes)
  • Not at all. I only use the SkyTrain, West Coast Express and SeaBus. (40%, 58 Votes)
  • My bus is much busier than before so I try to avoid it. (12%, 18 Votes)
  • I'm still confused as to what it all means! (5%, 8 Votes)

Total Voters: 146

 

 

 

Rider Alert: Expo Line single tracking on October 17, 2015

Vehicle-on-track
This weekend on October 17, SkyTrain service on the Expo Line will be reduced from 9 p.m. to end of service between Nanaimo and Stadium-Chinatown stations as we replace fibre optic cables.

During this time, Millennium Line will operate between VCC Clark and Columbia stations only.

This particular evening was chosen because there are no scheduled events at BC Place or Rogers Arena.

However, significant delays up to 20 minutes are expected so please plan accordingly!

Thank you for your patience while we perform maintenance to keep our system safe and reliable.

Keep up to date on service with our Twitter team @TransLink
and visit our alerts page.

 

The June 2015 issue of the Buzzer is now on the system

Buzzer-June-2015

Much of it is dedicated to summer service changes that begin June 22.

You can also find an update from Transit Police about the one year anniversary of their OnDuty app and text line.

Don’t forget to TravelSmart to all the great summer events this region has to offer.

Finally, a thank you from us to you. Because you keep us moving!

As always, we have our favourites – Contest Corner, Back Issues and Coming Events!

Happy reading! Pick it up today on the bus, SkyTrain, SeaBus and West Coast Express or you can download it here.

The next regular issue of the Buzzer will be out in August 2015 but keep your eyes peeled for a special edition this summer!

Author: Adrienne Coling

The sun is shining and summer service changes are in the air!

june_svc_change_buzzer

Are you ready for the summer? TransLink’s transit services are changing to get more people to more places during these beautiful summer months!

Beginning June 22, you can expect increased trips heading out to Seaside and Buntzen Lake and fewer trips to post-secondary schools. There are also NEW trips during peak hours on some popular routes!

Services changes can be found on our website.

Even if you don’t see your route listed, service changes can affect many routes, so use TransLink’s trip planner to double check if your route has changed.

Take a look at some of the highlights of these service changes:

  • Increased connections for customers travelling between Carvolth Exchange in Langley and Lougheed Town Centre Station. The 555 will now end at Lougheed Station and directly link customers to a regional city centre with connections to key destinations. Late evening service is also being added on this route.
  • Extended route on the 395, which provides customers with more travel options between King George Station and Langley Centre.
  • More frequent trips to Stanley Park, Lynn Canyon Park, Buntzen Lake and White Rock Beach.
  • Late-night service increases between downtown Vancouver and SFU.
  • NEW trips on the 100 and 335 to reduce overcrowding just before/after peak periods. These are made possible by shifting resources from routes that currently have low customer demand.

Learn about all the travel choices in your community by visiting TransLink’s TravelSmart program for information, resources and tips.

How else can you stay in touch? Sign up for Transit Alerts at translink.ca/alerts, visit translink.ca, follow @TransLink or call Customer Service at 604.953.3333.

Author: Adrienne Coling

New policy for electric and folding bikes on transit

Fashion Electric BicycleElectric and folding bikes are now being allowed on board the system!

BCRTC and CMBC are updating their operational policies to allow different types of cyclists access.

Electric bikes will now be permitted on SkyTrain, West Coast Express and SeaBus.

UPDATE Folding bikes will be allowed on all modes buses, when folded.

Riders of folding bikes are asked to use a slipcover or carrying pack while on buses.

All the existing rules for bikes on transit still apply. Here’s a refresher:

  • Bikes are not allowed at Metrotown Station at anytime.
  • There is a maximum of two bikes per SkyTrain car and one per Canada line car.
  • No e-scooters allowed on the system
  • Morning and afternoon rush hour restrictions are still in place — Canada Line: Peak times in all directions. Expo & Millennium Lines: Peak times except for the allowances listed below.

Westbound:
7am – 9am Monday-Friday travelling from Columbia Station to VCC-Clark Station; and from Columbia and King George Stations towards Waterfront Station.

Eastbound:
4pm-6pm Monday-Friday travelling from VCC-Clark Station to Columbia Station; and from Waterfront Station towards Columbia and King George Station.

You can read more about our bike policy here.

Author: Adrienne Coling

FREE TRANSIT

TransLink bus

PLEASE BE ADVISED THAT ALL MODES OF TRANSIT WILL BE FREE TODAY, MAY 22, DUE TO THE MAJOR DISRUPTION.

UDPATE: 12:14pm: Thank you all for your patience and understanding today. We understand the inconvenience and are happy to announce that full service has been restored to the Expo Line.

The SkyTrain disruption that was due to a fire destroying one metre communications cable is now over. Please allow time for the service to catch up to regular timings. Shuttles will continue to be used as needed to help with the flow of riders. ^ac

UPDATE: 10:43am: Follow us on Periscope at noon today (handle: TransLink BC) for a live update on the Expo Line SkyTrain disruption.

UPDATE: 10:36: For those of you who have already paid for transit today, please hold on to your tickets and/or receipts. We are working on a way to make sure you benefit from this.

UPDATE 9:29am: Trains are now able to get to and from (East and Westbound) Broadway-Commercial station. Shuttles will be in place to get people to and from downtown from this point. Please keep in mind it will take a while to get service back to regular timings.

We appreciate your patience as crews continue to work to fix the damaged communications cable caused by a fire.

We will continue to keep you updated on the Buzzer blog, Facebook, Instagram (@TransLinkBC) and Twitter (@TransLink) until the system is back to normal.

Author: Adrienne Coling

The April 2015 issue of the Buzzer is now on the system

The April 2015 issue of the Buzzer is now on the system!April-2015-Buzzer

Much of it is dedicated to the Spring Service changes that begin to take place on April 13.

There are seasonal and permanent changes to routes AND times so be sure to check out all the updates.

There is information on the Transportation and Transit plebiscite and station and elevator upgrades at Metrotown station.

We’ve also included a new series about TransLink and its operating companies called The Facts Matter.

As always, we have our favourites – Contest Corner, Back Issues and Coming Events!

Happy reading! Pick it up today on the bus, SkyTrain, SeaBus and West Coast Express or you can download it here.

The next issue of the Buzzer will be out in June 2015.

***CORRECTION***
The URL found for The Facts Matter is incorrect. The full URL is: http://www.translink.ca/en/About-Us/The-Facts-Matter.aspx

We apologize for any confusion to our readers and riders!

Author: Adrienne Coling

All aboard the 66 FVX!

fvx_spider_map-blueBC Transit has a new express service travelling through Chilliwack, Abbotsford and Langley.

The 66 FVX (Fraser Valley Express) kicks off on Monday, April 6th, with free rides to celebrate this new service.

The 66 FVX will provide a limited stop express service across the Fraser Valley, and a connection to the TransLink transit system in Metro Vancouver.

Final stop for the 66 FVX is at Langley’s Carvolth Station, offering passengers the option to extend their travels by purchasing TransLink fare and boarding a TransLink bus.

The 66 FVX will operate 17 round trips on weekdays and four trips on Saturdays.

The route connects to local transit service in Chilliwack and Abbotsford, offering more options for commuting, getting around town, and improved access to the University of Fraser Valley Campuses in Abbotsford and Chilliwack.

BC Transit is responsible for coordinating the delivery of public transportation in British Columbia outside of Metro Vancouver.

The 66 FVX has its own fare system, separate from TransLink and other BC Transit services in the Fraser Valley; transfers are not issued on the 66 FVX. The FVX service is not included in the UPASS program.

Get more information about BC Transit’s 66 FVX, including schedules and fares here.

Author: Adrienne Coling

April showers bring… spring service changes!

april_svc_change_fbWarming up to weekend getaways and fun around town? TransLink’s transit services are changing to get more people to more places!

Beginning April 13, you can expect increased trips heading out to White Pine Beach, SeaBus and Tsawwassen Ferry, and fewer trips to post-secondary schools. There are also NEW trips during peak hours on some popular routes!

Services changes can be found on our website. Even if you don’t see your route listed, service changes can affect many routes, so use TransLink’s trip planner to double check if your route has changed.

Highlights

  • Increased midday service to UBC on the 49. All trips will now travel all the way to and from UBC.
  • NEW trips on the 640 during PM peak period service to better serve Delta’s Tilbury Business Park community.
  • Marine Drive Station bus loop is back in service, returning the 3, 10 and 17 to their regular routes and providing direct connection to the Canada Line.
  • Seasonal service on the 150 to White Pine Beach from May 2 to Labour Day.
  • Increased service on SeaBus, with trips every 15 minutes on Sundays and holidays, and increased trips to two each hour, on the 620 to Tsawwassen Ferry.
  • NEW trips on the 351, 402 and 410 to reduce overcrowding during peak periods. These are made possible by shifting resources from routes that currently have low customer demand.

Learn about all the travel choices in your community by visiting TransLink’s TravelSmart program for information, resources and tips.

How else can you stay in touch? Sign up for Transit Alerts at translink.ca/alerts, visit translink.ca, follow @TransLink or call Customer Service at 604.953.3333.

Author: Adrienne Coling

More about our SkyTrain system safety features

One of our SkyTrain Attendants helping out a customer at Lougheed Town Centre Station

One of our SkyTrain Attendants helping out a customer at Lougheed Town Centre Station

Have you ever wondered about the yellow strip onboard SkyTrain? Wonder no more!

We are here to tell you more about the five main safety features on SkyTrain – the passenger silent alarm, speakerphone, designated waiting areas, emergency cabinets, and Transit Police‘s 87-77-77 non-emergency text reporting service.

Passenger Silent Alarm – also known as the Yellow Strip

The 'yellow strip' silent alarm found on every window on SkyTrain

The ‘yellow strip’ silent alarm found on every window on SkyTrain

The passenger silent alarm is the yellow strip located on every window on-board our SkyTrain cars.

When pressed by passengers, it triggers an alarm at SkyTrain control alerting the Control Operator. A SkyTrain Attendant will board the train at the next attended station to investigate the situation.

Our attendants are trained to provide customer service, provide emergency response, troubleshooting train and station operations, and performing fare inspections.

To better assess the situation and determine an appropriate response, SkyTrain control has the ability to activate the speakerphones on-board and listen in on the activities in that car.

It’s important to note that pressing the yellow strip does not stop the train or directly alert Transit Police.

Speakerphone

The SkyTrain speakerphone found on board all cars near the doors.

The SkyTrain speakerphone found on board all cars near the doors

The speakerphone is located inside each car near the doors and provides two-way voice communication with SkyTrain control operators for emergency assistance.

All the passenger needs to do is press the ‘red’ button on the speakerphone and they’ll be directly connected with SkyTrain control.

Activating the speakerphone does not stop the train or directly alert Transit Police.

During system-wide disruptions, passengers can use the speakerphone to communicate with SkyTrain control for emergency assistance.

Passengers should not force open SkyTrain doors as this is a dangerous practice. Portions of the track remain charged with 600 volts of power and the risk of electrocution is present even when the train is stopped.

Forcing SkyTrain doors open can lead to lengthier delays since, for the safety of passengers that have exited, power has to be shut down and then a safety sweep has to be conducted before the system can be powered back on.

Designated Waiting Areas and Emergency Cabinets

A designated waiting area and emergency cabinet at Sapperton Station

A designated waiting area and emergency cabinet at Sapperton Station

Designated Waiting Areas have enhanced lighting, red emergency telephones, a bench, and are monitored by closed-circuit television.

Emergency Cabinets are located on SkyTrain platforms and are equipped with a fire extinguisher and emergency train stop buttons along with a red emergency telephone.

Like our on-board speakerphone, the red emergency phone is a direct line to SkyTrain control for emergency assistance.

Pushing the emergency train stop button does not shut down power on the SkyTrain tracks, so passengers should never enter the track area even if the emergency stop has been pushed and the train has stopped.

87-77-77 Texting Service

Transit Police 87-77-77 Texting Service

Text 87.77.77

The Transit Police report-by-text (SMS) system allows passengers to discreetly report crime and suspicious activity on and related to transit without drawing attention to themselves.

Messages will be received immediately by Transit Police dispatchers and they will respond accordingly. They may dispatch an officer, ask the user to call 911 if it is an emergency, or refer them to other resources.

You can also use the Transit Police OnDuty app to report. Through its built-in text messaging function, users will be able to access the 87-77-77 service directly from the app.

There is no need to draw attention to yourself and you don’t have to wait to report crime on transit. The texting service is for discreet reporting across the transit system — not just on the SkyTrain.

Have any questions about our safety features? Ask away in the comments section and we’ll get you the answers!

Author: Allen Tung

Take any train to Main beginning Dec.6

Hey buzzer readers,

As you know, Train2Main has been in service since March 30 when construction crews began work on the platform. Since then, we’ve made a lot of progress on the station upgrades that are currently underway – the new east stationhouse opened on May 16 , the new Secure Bike Parking area opened on May 26 and construction is now over 80 per cent complete!

We’re pleased to announce that beginning Dec. 6, passengers will be able to take any train to Main Street-Science World Station! Expo and Millennium Line trains will return to normal service at Main Street-Science World Station and Train2Main will no longer operate. Passengers will continue to use the east stationhouse to access the SkyTrain while crews work on the west stationhouse.

anytrain2main

Dec. 5 will be the last day of Train2Main operations

Thanks for your patience as we make these much-needed improvements at Main Street-Science World Station. When complete in summer 2015, the upgraded station will improve the overall customer experience at one of the busiest stations in the SkyTrain system. To learn more, visit www.translink.ca/ontrack.

Author: Jennifer Morland

Halloween and Transit 2014: Your costumes of transit and on transit!

Halloween safety tips from Transit Police

When taking part in Halloween festivities this weekend, Transit Police is reminding everyone to take a few precautions to ensure you enjoy the night safely.

Here are some tips:

  • Take extra care when choosing a Halloween costume. Ask yourself, could this prop be easily mistaken for the real thing? If so, how might it put your safety at risk if the police are called? If in doubt, leave it at home.

 

  • Consumption of liquor in public is illegal. This includes at SkyTrain stations and on-board buses, SkyTrain, and SeaBus, If you are carrying liquor on transit, ensure it remains closed until you arrive at your private destination.

 

  • Stay alert to your surroundings while on public transit. Keep valuables out of sight from others. Avoid being engrossed in your electronic device.

 

  • Plan ahead for a safe ride home. Make note of key times such as the last trip of the night. The last Expo Line train to King George Station leaves Waterfront Station at 1:16 am, Mondays through Saturdays, and at 12:15 am on Sundays and holidays. The last Canada Line train to Richmond-Brighouse Station departs Waterfront Station at 1:15 am, seven days a week.

 

  • If travelling in a group, establish a meeting place in the event you are separated. 

 

  • Be visible. Wear bright costumes or include reflective tape, glow sticks, or other articles that improve visibility.

 

  • Use face paint or make‐up instead of a mask. If you must wear a mask, enlarge the eyes for better vision and push it back off your face when you are walking in and around train stations, and in busy pedestrian areas.

Stay connected to Transit Police through the free OnDuty app. Report any suspicious events or safety concerns on public transit to Transit Police’s non-emergency line. Text 87‐77‐77 (standard carrier rates may apply) or call 604‐515‐8300. In emergencies, always call 911.

Author: Allen Tung

GoCard update for students

 

Students on the system

Students out and about

Are you a returning secondary student in Grade 9 to 12 aged 14 to 19? Then your GoCard from the 2013/14 school year is now valid until November 30 while you wait for your 2014/15 GoCards to be issued.

Your GoCard gets you concession fares on all TransLink services in Metro Vancouver, so you can travel for a reduced price.  Just make sure you have your GoCard with you when travelling on the system.

2014/15 GoCards will be issued to new and returning public school students in the coming weeks.

For more information about GoCards, visit www.translink.ca/gocard.

Author: Jennifer Morland

Customers in West Vancouver can expect onboard announcements

West Van Blue Bus

A key benefit of TMAC is GPS technology.

Today TransLink introduces the Transit Management and Communications system or “TMAC”, to the 57 vehicle strong West Vancouver Blue Bus fleet. This onboard communications system provides a more predictable and consistent service and delivers increased dispatch support and monitoring to ensure safe and efficient travel for customers and operators.

TMAC benefits include:

  • Onboard speakers and public information displays provide next stop announcements to help customers on new routes, riders experiencing the system for the first time, and customers with seeing or hearing challenges.
  • GPS technology provides customers real-time access to real-time transit information on the Next Bus mobile site.
  • GPS technology is on every bus, providing added security.
  • A fully monitored service, providing operators with real-time information on traffic congestion, road detours and adherence to the published service schedule.

Do you remember this post? Although the system has improved over time, here is a more detailed look at the system and how it operates.

If you are a customer in West Vancouver, let us know what you think of the new system.

Author: Angela Salehi