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Translink Buzzer Blog

Category: #TransLinkTomorrow

TransLink inviting new ideas for transit recovery

TransLink is calling for new ideas to make public transit even safer and cleaner as people return to using the system. TransLink’s 2020 Open Call for Innovation will be open to proposals from local businesses, entrepreneurs, inventors and innovators of all sorts to submit their ideas for ways to improve the health and safety of customers and employees on transit. 

TransLink will fast-track the review process by evaluating proposals as they come in and accelerate the implementation of successful ideas. Read more »

Smart lockers now available at SkyTrain stations

A rendering of what the future PigeonBox locker could look like at Stadium–Chinatown Station.

You’ll now be able to collect online deliveries from smart lockers situated at three SkyTrain stations. PigeonBox, the winners of the 2019 Open Call for Innovation, are bringing smart lockers to Joyce-Collingwood, Stadium-Chinatown, and Commercial-Broadway stations.

“One of our core and consistent objectives has been improving the customer experience on transit,” says TransLink CEO Kevin Desmond. “In addition to providing a new and convenient option for our customers, this initiative can also help to reduce the number of trips people take to collect packages.”

Read more »

Smart lockers coming to SkyTrain stations

A rendering of what the future PigeonBox locker at Stadium–Chinatown Station could look like.

A rendering of what the future PigeonBox locker at Stadium–Chinatown Station could look like.

TransLink has selected PigeonBox, a smart locker service, as the first winner of the 2019 Open Call for Innovation on Customer Services and Amenities. The Open Call for Innovation solicited proposals for new services for customers as they travel through the transit system.

With the new PigeonBox smart lockers, beginning this spring, customers can have their deliveries sent to lockers at three SkyTrain stations: Joyce-Collingwood, Stadium-Chinatown, and Commercial-Broadway.

“We are always looking at creative ways to utilize our transit spaces so that we can better serve our customers,” says TransLink CEO Kevin Desmond. “The last round of submissions received many thoughtful proposals and I’d like to congratulate PigeonBox for their successful pitch. Having secure lockers for pick-ups at transit stations will reduce unnecessary trips and simplify the lives of our customers.”

How does it work?

First, customers need to sign up to use a locker on the PigeonBox website or PigeonBox App. Customers can then use the provided PigeonBox address as their mailing address when making any online purchase. Once the order is complete and delivered, PigeonBox will send the customer a locker number and access code for a smart locker.

“The PigeonBox dream is to make every online delivery experience as seamless as possible,” says PigeonBox CEO Seunghwan Son. “We’ve built our smart lockers for those who want to protect their online orders and pick up their packages with ease. When we first launched PigeonBox, our customers told us they wanted to see us grow and expand at our transit stations. We are excited to finally launch this partnership with TransLink.”

This initiative is a one-year pilot from the TransLink Tomorrow program to test the demand for smart locker services on the transit system. The continuation and expansion of this service will be determined by the results of the pilot.

About Open Call for Innovation

There were 45 proposals submitted in TransLink’s second annual Open Call for Innovation to help innovate and enhance customer journeys. The 2019 finalists were selected through an internal panel. Other successful ideas will be announced in the coming months. Previous winners include a shared mobility service with Evo, Modo, and Mobi, and a partnership with carpooling company, Poparide.

The Open Call platform is an opportunity to partner with industry leaders, innovators, academics and policymakers to collaborate on new mobility solutions that will help enhance the livability of Metro Vancouver and address transportation-related challenges that we face as a region.

Compass Card taps into new modes of transport

Compass Cards will soon be used to pay for and unlock travel with TransLink, Modo, Evo, and Mobi by Shaw Go, as part of a limited pilot program launching today.  The Shared Mobility Pilot Program will see select Vancouver-based employers provide their employees with co-branded Compass Cards for use on trips with any of the four transportation providers.

“The Shared Mobility Pilot Program is ultimately about providing more choices and more convenience for customers,” says Kevin Desmond, TransLink’s CEO.

“Those participating can take transit on their morning commute, cycle to meeting locations throughout the day, and unlock carshare services for the journey back home. These individual trips will now all be possible with one easy and seamless payment method.” Read more »

Charging ahead into transit’s next frontier: battery-electric buses

Our new battery-electric bus on the left and an OG electric bus on the right.

We’ve set an ambitious goal: a bus fleet that’s powered with 100 per cent renewable energy by 2050.

And we’re well on our way to our goal with more than half of TransLink’s fleet now operating on clean energy, including compressed natural gas and hybrid diesel-electric buses, as well as zero-emission trolleybuses.

Starting today, we’re charging full speed ahead with our battery-electric bus pilot! The buses, which are smoother and quieter than the rest of our fleet, are rolling into service on route 100 Marpole Loop/22nd Street Station. Read more »

#TransLinkTomorrow: one app to plan, book and pay for all transportation

David Zipper, a mobility-as-a-service expert, was one of the speakers at the latest talk in TransLink Tomorrow’s The Future of Mobility speaker series, held on July 24 at SFU’s Vancouver campus.

The future could look very different from today.

Climate change, new technologies, and a shifting global economy are creating new opportunities and challenges that we need to consider.

One such new technology is mobility-as-a-service (MaaS) — the idea that consumers in the near-future will – through a single web interface like a smartphone app – be able to plan, book, and pay for a journey that may include segments on transit, ferry, car share, bike share, taxi and rental car.

What will it take to realize mobility-as-a-service in Metro Vancouver?

That’s the question we put to MaaS experts David Zipper and Catherine Kargas at the latest talk in TransLink Tomorrow’s The Future of Mobility speaker series, held on July 24 at SFU’s Vancouver campus.

A panel discussion followed with Zipper, Kargas and SFU economics professor Hendrik Wolff, moderated by movmi CEO Sandra Philips. Read more »

Things to do on Bowen Island this summer with the new Transit On-Demand App

Looking for something to do this summer for an adventure close to nature and away from the city? Have you tried out our new Transit On-Demand app for a day out on Bowen Island? TransLink has launched a new pilot program that will test on-demand transit services for Bowen Island residents and visitors.

To summarize the program, with more details can be found here, it gives Bowen Island transit customers and tourists the freedom to explore the area and hail for a public transit ride when you need it. It’s just as simple as visiting translink.ca/bowen to download the TapRide app. There’s also an option to use the online and phone-in booking system instead (more info on that via translink.ca/bowen).

This pilot project will run until this September 15, so we’re providing our recommendations as a head start of your Bowen Island adventures!

Hiking & cycling trails

Get in tune with nature and find your inner peace with Bowen Island’s hiking trails. Whether it be a peaceful walk, or an adrenaline filled challenge with friends, there are a variety lush emerald-green forest trails to choose from.

More info here.

Tours & food

What is there to explore on the island you ask? These tours are an introduction to the lesser-known hidden gems of the island, something like a treasure hunt! There’s a little something for everyone, a piece of history, a touch of culture, and maybe a slice of pie too!

Speaking of food, there are plenty of specialty coffee shops and restaurants with tasty offerings throughout the island. You might find a hidden gem that keeps you coming back for more! Let us know your favourite fish-and-chip spot in the comments below.

Sea Kayaking

Kayaking the coastal waters of BC is the best way to cool down in hot weather. Paddle by the coast and watch the view of the aquatic ecosystem, or you can people watch the visitors off-boarding the ferry. Either way, you are moving at your own pace. (Please note, a guide to participant ratio of 1:6 is always needed to provide safety for everyone.) You can register for some sessions here.

Golfing

There’s a nine-hole golf course on Bowen Island with awesome views of Howe Sound! A great place to spend times with friends and family as social centre too! Plan your family gathering and social events with information that you can find on this site.

Plan your own adventure!

If you know what you like, there are definitely plenty of places for you to explore and build experiences with friends and family throughout the day. Let us know your how you’ll like to spend a day at Bowen Island and how you’ll use the Transit-on-Demand app on your next adventure!

 

 

 

Transit On-Demand pilot program: hail transit on Bowen Island with an app

As part of our TransLink Tomorrow program, we’re launching a new pilot program that will test on-demand transit services for Bowen Island residents and tourists.

Instead of having to follow set timetables, anyone on the island will be able to use a mobile app called TapRide — think of it as ride haling for public transit or transit hailing! The app will allow you to book journeys and track buses in real-time.

If you’re a Bowen Island transit customer or a tourist to the island, visit translink.ca/bowen to download the TapRide app. Not an app person? No problem! There’s also an online and phone-in booking system (more info on that via translink.ca/bowen) Read more »

TransLink Tomorrow’s vanpool a boon for UBC commuter Clay

Clay McMullen, a UBC staffer, is one of close to 48 people participating in TransLink’s vanpool pilot program.

For the last five years, Clay McMullen has been making the stressful, bumper-to-bumper commute between his home in Abbotsford and the University of British Columbia’s Point Grey campus where he works.

The 200 kilometre round trip requires Clay to leave for work at 4:40 a.m. and then leave UBC for home at 3:30 p.m, five days a week.

“Money isn’t the big thing — the big thing is the stress of being behind the wheel,” says Clay.

But since February, the daily three-hour combined commute has gotten a lot easier.

“Two or three, or six of us can share this burden in a vanpool.”

Clay now commutes with six of his coworkers, who live in the Fraser Valley and South of Fraser, as part of a vanpool (a carpool but with vans!), organized by TransLink in partnership with Modo.

He says this small change has been a major boon to his lifestyle.

“Vanpool is good for the environment, good for my stress levels, and good for my wallet.” Read more »

#TransLinkTomorrow: how can micromobility support a livable region?

On April 25, we held our latest talk as part of TransLink Tomorrow’s The Future of Mobility speaker series. We welcomed industry, academia and policymakers for a talk on shared micro-mobility. Shared micro-mobility refers to any small, human or electric-powered transportation solution such as bikes, e-bikes, scooters, e-scooters or any other small, lightweight vehicle that is being used as a shared resource between multiple users.

Thank you to everyone who attended! Missed it? Watch the archived Periscope livestream above.

Read more »

Innovators set sights on TransLink Tomorrow’s Open Call for Innovation

Metro Vancouver’s brightest will be putting their innovation caps on to come up with creative solutions to answer TransLink Tomorrow’s Open Call for Innovation this spring.

We’re looking for innovative ideas to address the new challenge statement:

How can we make the customer experience at TransLink’s stops, stations and exchanges more enjoyable?

Competitors are vying for an opportunity to partner with TransLink to receive support to help further develop their idea, access to their assets to test or demo their idea and the opportunity to pilot the idea on a larger scale in partnership with TransLink.

It’s open to anyone – we believe good ideas come from anyone and everyone. Learn more and submit your idea at translink.ca/opencall! The deadline for submissions is Tuesday, April 30, 2019 at 11:59 PM PDT.

The inaugural Open Call for Innovation launched on June 6, 2018 under the theme Seamless Mobility. Our first partnership is with Mobi bikeshare and carshares Evo and Modo to explore how together we can deliver a mobility-as-a-service app in Metro Vancouver.

#TransLinkTomorrow: all transport modes with one fare in one app

We all got to move – we have people to see and places to go.

You can take transit, drive your own car, use Mobi bike share, use car share services like Modo and Evo, or a combination of these services to get there.

But we’re on the cusp of a revolution in how we move around, called new mobility, and with that, a shift in how we pay and plan for our journeys on transport services. We’re moving towards mobility as a service (MaaS).

The idea behind mobility-as-a-service is that consumers in the near-future will – through a single web interface like a smartphone app – be able to plan, book, and pay for a journey that may include segments on transit, ferry, car share, bike share, taxi and rental car. Wouldn’t that be great? Read more »

PIVOT 2019: TransLink supports students’ innovative solutions for cleaner transit

PIVOT by CaseIT

Photo courtesy: PIVOT by CaseIT

Undergraduate students across a variety of faculties, including business, computer science, interactive arts and technology, and engineering recently got a chance to showcase their solutions for sustainable transit, thanks to TransLink.

In February this year, CaseIT presented PIVOT, a local undergraduate ideathon proudly supported by TransLink. Beginning as a spark to an idea, PIVOT was conceptualized in 2018 to celebrate CaseIT’s 15 year anniversary within the Vancouver business community. TransLink proudly supported PIVOT as a theme sponsor, providing powerful insights to this year’s theme of traffic congestion.

Read more »

Q&A: Transportation expert David Zipper talks ride hailing, new mobility, and more!

TransLink’s second annual New Mobility Forum brought together leaders in government, industry and academia to discuss how we regulate, manage and deliver transportation in Metro Vancouver as we forge ahead into the future.

Transportation expert David Zipper, resident fellow at the German Marshall Fund, was the keynote speaker at the forum. He shared his insights on the future of new mobility and it what it means for Metro Vancouver.

After the event, Andrew McCurran, TransLink’s director of strategic planning and policy, caught up with Zipper to get his unique perspective on new mobility.

Watch the video above or read on for the the interview’s transcript!

Read more »

TransLink partners with Evo, Mobi, and Modo to improve connectivity in the region

Modo carsharing

With more options of shared mobility, you can conveniently travel in the region.

Getting around Metro Vancouver just got easier!

We are excited to say we are partnering with with Evo Car Share, Modo Co-operative, and Mobi by Shaw Go bike share to help make multimodal travel easier, more convenient and more seamless for residents in Metro Vancouver. Read more »