Welcome to the Buzzer blog’s Learn ‘n’ poll!
From construction reroutes and weather to bus stop locations and Compass information, TransLink provides a virtual buffet of transit knowledge in a variety of places.
We strive to get you any and all the details you need to keep you on time, on route and on transit.
Let’s take a look at some of the avenues you can explore for all your transit needs.
The TransLink website
TransLink.ca is our one-stop-shop for all transit information.
You can map your route using
Trip Planner, see when your buses are arriving with Next Bus and learn all about TransLink and its operating companies in Schedules and Maps, Fares, Rider Guide, Getting Around, Plans and Projects and About Us.
The homepage also lists other transit resources for you like
YouTube and the Buzzer blog!
Maybe you’re less interested in the
Corporate Reports and more interested in what’s happening right now on transit.
Not a problem! You can visit the
Alerts page for an overview of the conditions of all modes of transit, station accessibility as well as any detours, construction or delays that may impact your trip.
The best part about Transit Alerts is that you can
sign up for alerts and receive SMS text or emails about your route and be the first to know about any changes in service.
Another amazing resource is the Customer Information (CI) team on Twitter.
You can easily tweet them
to receive answers to your questions about your bus, Compass information, operating hours, lost property and pretty much anything else you can think to ask! @TransLink
Not a tweeter? Give them a shout by phone at
CI will be there to heed the transit call from
5:30 a.m. to 12:30 a.m. Monday to Friday and from 6:30 a.m. to 11:30 p.m. on weekends.
TransLink Facebook page is a place for discussion, transit news, fun tidbits and lots more!
The page is manned by the Buzzer blog crew (^rw, ^ac and ^sk, respectively) from around 8:30 a.m. until 4:30 p.m. Monday to Friday and we are happy to answer your questions during those times.
If a major service delay occurs, CI will post outside of those business hours to update customers of impacts.
In 2012, TransLink released our transit data as open source.
This means that new transit apps based on our open API crop up giving riders access to information like GPS bus tracking.
Last year we did a poll about your
transit app options. Do you use any of these? Have a new one? Comment below and let us know!
Remember! It’s always good to check in with Customer Information for clarification on any service issues.
Remember the radio? It’s that thing that plays songs you can’t skip!
In all seriousness, local radio stations are great resource for transit information.
If there is inclement weather, a disruption or a major accident, local media are informed by TransLink so they can reach out to their listeners who may be affected.
Tune in to
News1130, CKNW and CBC 690 AM and 88.1 FM – just to name a few!
For in-person assistance you can visit any of these reliable and accessible places for your specific questions.
Compass Customer Service Centre for your Compass needs and Lost Property Office are both located at Stadium–Chinatown Station.
West Coast Express Office is at Waterfront Station and our awesome SkyTrain Attendants and bus operators are across the SkyTrain and bus networks.
Transit Police has hubs at major stations and Transit Security is out and about helping customers across the region.
Take a trip to your local library or rec centre and you’re likely to find transit schedules, system maps and Compass information as well!
The time, as they say, is now. Let’s head to the poll!
**You can vote for two options**
Where do you get your transit information?
The TransLink website
(35%, 88 Votes) Transit Apps
(21%, 54 Votes) Twitter
(19%, 48 Votes) Transit Alerts
(10%, 26 Votes) Other - comment below!
(5%, 13 Votes) Facebook
(5%, 12 Votes) Radio
(2%, 6 Votes) In person
(2%, 5 Votes)
Weigh in and tell your friends!
Author: Adrienne Coling