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Translink Buzzer Blog

HootSuite releases a case study on TransLink’s Twitter pilot!

A screenshot from the HootSuite case study on the TransLink Twitter pilot!

In case you’re interested: TransLink’s Twitter service pilot has been featured in a HootSuite case study today!

HootSuite is a social media dashboard tool that we use to manage our Twitter account, and it has been invaluable in keeping our workflow smooth. Bonus: HootSuite is based in Vancouver, too!

So if you want to peek behind the scenes a bit, please do check out the case study over at their blog. I think they’ve done a great overview of TransLink’s Twitter work and how HootSuite helps us out!


  • By Dave from HootSuite, March 3, 2011 @ 11:08 am

    As a daily transit rider and someone who relies on the service updates on the go, this project was a treat to work on in my professional capacity at HootSuite. Props to my colleagues Jessica, Mark, Ashley, Joanna for making it happen. Plus to Daniel and Takaya for translations to Spanish and Japanese.

    Ride on!

  • By Jhenifer Pabillano - Buzzer Editor, March 3, 2011 @ 12:09 pm

    Dave: Glad to hear it — it was a treat from our end too to work with the HootSuite team :)

  • By Ric, March 3, 2011 @ 5:02 pm

    Do drivers have control as to what passengers can and can not bring on the bus?

    When I was boarding the bus today, the driver didn’t let me board the bus because I had a fluorescent tube with me.

  • By ???, March 3, 2011 @ 10:38 pm

    I’ve seen pizza’s. I’ve seen garbage (recyclables). All make it on board past the driver.

    Personally I would not like to see anyone carry 4 foot tube on board a bus, especially if the bus is crowded. Cleaning the mercury and toxic powder is complicated, especially if it contaminates other passengers.

    Perhaps next time try the rear doors. Otherwise be prepared to walk.

  • By Ric, March 3, 2011 @ 11:42 pm

    ???, this was not my first time taking a 4 foot fluorescent tube on the bus. I’ve done it many times in the past and this was the first time that I was not allowed to do so.

    I’ve even taken them onboard the skytrain and a crowded 98 B-line during rush hour before when they were packed with people going home from work. This was before the rear door boarding came into effect so I didn’t get on through the back door, but instead boarded from the front door

  • By Jhenifer Pabillano - Buzzer Editor, March 4, 2011 @ 9:35 am

    Ric, ???: We don’t really have too many blanket restrictions besides things like weapons and hazardous materials and such. But it’s really at the discretion of the driver as to whether you can bring the tube on board, and if they didn’t feel it was appropriate for the vehicle, that is what we have to go with.

  • By Ric, March 4, 2011 @ 11:20 am

    What should I do in the future if I have to take a fluorescent tube on board again?

    When the incident happened, the next bus that arrived at the stop didn’t have any problems with me bring the tube on board, but the driver just said that make sure I don’t break it.

    So in the future should I still take them on the bus or not?

  • By Steven, March 6, 2011 @ 10:18 pm

    I really love HootSuite, I manage multiple social networks & websites and this is the only package I have found that fits the bill. The main benefit to me are the tabs in order to organize multiple lists and searches. For a company like Translink the multi-user accounts, workflow and statistics must be an invaluable commodity too.

    Regarding the other comments I am more concerned with some undesirables being allowed on buses, those that are drunk, have no intention of paying their fare and behave aggressively towards other customers – recently I saw one of them push an elderly asian woman off her seat. I have seen this on the number 16 a lot so it would be most welcome to address this.

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