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Translink Buzzer Blog

Compass brochures now available online!


If you are looking for informational brochures on the ins-and-outs of Compass, look no further than our website.

Now you can download the Learn about Compass Brochure and the Compass Customer Guide Brochure for tips on the Compass basics.

The brochures cover everything from how to load, tap and register your card to info on fares and fare products, registration benefits and privacy information.

These brochures are jammed packed full of all you need to know about Compass.

But, don’t take my word for it, download the brochures and check them out!

Here’s a few more ways to learn more about Compass and get tapping!
Order cards: or 604.398.2042 or toll-free at 1-888-207-4055
View our Compass 101 video playlist:
Have questions? Ask away at!

Author: Laura Tennant



Evergreen project tunnel boring is complete!

Tunnel boring from Coquitlam to Port Moody was completed today, marking an important milestone in the Evergreen Line project.

The completion the two-kilometre tunnel means TransLink is one step closer to operating an expanded transit system that will give the people who live here a new and fast option for getting around.

The Evergreen extension is a significant expansion of our integrated transit network. In fact, the full 79 km of SkyTrain means that TransLink will soon operate the world’s longest fully-automated rapid transit system.

We’re hard at work readying our system to ensure that customers have an easy transition when we integrate the Evergreen extension into the SkyTrain network. We’re:

  • Determining how to integrate bus services with the expanded SkyTrain network;
  • Testing train control software and new tracks;
  • Readying staff to support our customers when Evergreen opens; and
  • Developing operating plans, schedules and information for customers.

The Evergreen project is an example of all levels of government coming together to invest in much needed transportation infrastructure to support and shape growth in the region.

We applaud the Government of Canada and the Province of British Columbia for all the hard work that has been put into this project to date.

Thank you to our passengers and neighbours for their continued patience and support throughout the construction of the Evergreen extension.

We look forward to having you ride with us in the near future!

Author: Laura Tennant



Poll Results: one-zone bus fare has made travel less expensive for some


The numbers are in and New Poll: How has the one-zone bus fare changed the way you travel?! The results are split. Here’s the break down:

43 per cent voted that the one-zone bus fare has saved them money per trip, while 40 per cent voted that the change in fare structure did not affect them one bit.

12 per cent voted they are trying to avoid the bus altogether because they feel the one-zone bus fare has made their commute too busy.

And a handful of voters (5 per cent) are a bit confused as to what one-zone bus fare is all about!

Those of you who cast their vote in the last category, feel free to ask away about the one-zone bus fare in the comments section. You can also check out videos and one-zone bus fare information on our website.



November 24, 2015 SkyTrain disruption

Hi all! Here’s a bit of info about yesterday’s SkyTrain disruption which affected service between Broadway-Commercial and Waterfront stations. The power-rail-collector shoe on a train was damaged and subsequently caused a power outage on that portion of the system. See image below.

Damaged power-rail-collector shoe

Damaged power-rail-collector shoe

A SkyTrain Attendant was at the problem train within minutes of the problem occurring and all passengers on the affected train were safely evacuated within an hour. The area was powered down, brakes applied, and a second train was pulled up alongside the train to evacuate and move the passengers to a station.

Up to 69 extra shuttle buses were put in place between Commercial-Broadway and Waterfront stations. Extra staff were deployed to stations to assist customers and provide information. Additional Canada Line trains were added to assist with greater volumes as people sought alternate routes out of the downtown core. Additional Transit Security and Transit Police were at stations to ensure passenger safety and crowd control.

We know this was a huge inconvenience for our riders. We thank our riders for their patience and the media for their help in disseminating information to our customers during this incident.

I’m off to the SkyTrain Operations and Maintenance Centre shortly and will be updating this post will more info later today.


All aboard the 20th anniversary West Coast Express Santa Train!

WCE Santa Train 1
Back for another year of holiday fun for a great cause is the West Coast Express Santa Train!

This annual toy drive is a great day for the whole family!

To ride the Santa Train, all you need to do is bring along a new, unwrapped toy as a donation.

Trade your toy for a ticket to ride and make the holidays a little brighter for families in need.

Last year over 3,760 Santa Train riders donated a record-setting 4,219 toys!

There are two rides on December 5th and December 12th.

WCE Santa Train 2
The ride begins in Mission City at 10 am. It will then stop at all WCE stations along the way picking up excited holiday riders.

Pssssst… Santa will be there too!

Once in Vancouver, you have the day to explore and have fun downtown.

Don’t forget to bring your camera because Santa will be at Waterfront Station (aka The North Pole) for photo ops at 3 pm before boarding the train home.

The train leaves Waterfront at 4 pm.WCE Santa Train 3
Author: Adrienne Coling

More Compass fare gates closing at SkyTrain stations this weekend!

2015-09-29 Singe-Gate-Closed-640x498

You’ll be able to try our more gates starting this weekend!

As we mentioned in our last Compass post, over the next two weekends, we’re closing additional fare gates at SkyTrain stations across the Millennium and Expo Lines.

For start of service on November 21 and 28, you may find more closed gates at your station.

This is BIG news because after the work is completed on the 28th, there will be about 50% of all fare gates on SkyTrain closed!

What do we mean by closed? I’ll tell you!

It means that the gate paddles will be set in the closed position and when tapped with a Compass Card or Compass Ticket, the gate will open allowing you to pass through.

By December, 98 out of the 197 gates will be closed on the Expo Line and 30 out of 74 gates will be closed on the Millennium Line.

An accessible gate will remain open at all stations until Compass is completely rolled out to everyone.

Bonus! More closed gates are a great reminder to tap in and out on rail and SeaBus.

So, get out there and start tap, tap, tapping!

Check out all the ways you can learn more about Compass and get tapping!
Order cards: or 604.398.2042 or toll-free at 1-888-207-4055
View our Compass 101 video playlist:
Have questions? Ask away at!

Author: Adrienne Coling

Blanket BC’s annual “Drive on the Line” campaign is back and needs YOUR help!

Blanket BC

On November 20th & 21st, Blanket BC Society is launching its seventh annual “Drive on the Line” campaign taking place along the Canada Line.

Last year there were over 5,000 blankets, 1,500 articles of clothing & over $7,200 collected!

This year’s goal is 10,000 blankets!

This two-day blanket drive will be collecting donations from passengers and public alike at 7 different stations.

You can donate at Waterfront, Yaletown/Roundhouse, Vancouver City Centre, Broadway/City Hall, Oakridge/41st, Bridgeport and Richmond Brighouse.

Accepted donations are: socks, scarves, mittens, toques and, of course, blankets.

All donated items will then be divided up and distributed to over 75 shelter programs and organizations that work directly with society’s most impoverished individuals and families throughout Metro Vancouver, Fraser Valley and Vancouver Island.

Volunteers needed!

This great initiative still needs more volunteers for this weekend.

Head to their website to volunteer your time and help #SpreadTheWarmth!

Join the online conversation with Blanket BC on Twitter and Facebook.

Author: Adrienne Coling

Compass Update: Big news for Monthly Pass holders!

imageThe transition to Compass is in full swing!

In fact, more than 300,000 riders now have a Compass Card with more and more people tapping every day!!

What’s next for Compass:

  • December 2015 is the last month to buy and use a paper Monthly Pass (FareCard).
  • For January, customers who want to travel with a Monthly Pass need to get a Compass Card and load a pass.
  • Customers can get a Compass Card today – December monthly passes can be loaded online starting November 16 and at Compass Vending Machines starting November 20.

What else is new?

On November 21, an additional gate will close at most Expo and Millennium Line stations as part of the transition to Compass.

This way, you can start getting used to tapping in and out with more closed gates!

Are you looking for more info? Check out


All Compass customers are reminded to tap in and tap out on rail and SeaBus to ensure they are charged the correct fare.

Not tapping out on SkyTrain, West Coast Express and SeaBus could result in additional charges or an “insufficient fare” message on the next trip. This is true for Monthly Pass holders, too. Compass and monthly passes.

On buses, you only need to tap in!

It is also important to top up your $6 reserve if you have used it before you can tap in for your next trip.

Check out all the ways you can learn more about Compass and get tapping!
Order cards: or 604.398.2042 or toll-free at 1-888-207-4055
View our Compass 101 video playlist:
Have questions? Ask away at!

Author: Adrienne Coling

Running rail replacement continues this Sunday, November 15 2015

This next and final round of rail replacement is a continuation of the work we did this summer.

The final phase of running rail replacement work will begin this Sunday, November 15 and continue until early 2016.

Work has been underway since August to replace 4,550 linear metres of 30-year-old SkyTrain track on the Expo Line.

This work is critical to keeping the system safe and reliable for our riders now and in the years to come.

After months of work, the last 1,450 linear metres of track are set to be completed.

To make this rail replacement less of a headache for our riders we are keeping trains and tracks in service while crews work during non-peak hours.

However, beginning Sunday, November 15 and continuing for several months, customers should expect delays on the Millennium and Expo lines from Sunday through Thursday starting at 9 p.m. and continuing until end of service.

Here’s a quick rundown:

Where is the rail being replaced?

  • In-bound Commercial-Broadway curve


  • Nov.15 to early 2016 – Sunday to Thursday, 9 p.m. to end of service

How will service be impacted?

  • Expo Line service will single track at Commercial-Broadway and Main Street-Science World stations while crews replace rail west of Commercial-Broadway Station.
  • Millennium Line will operate between VCC Clark and Columbia stations only
  • Customers travelling with bicycles should try to travel before 9 p.m. or after 10 p.m. when trains are busiest.
  • Customers should plan for at least 20 minutes of extra travel time while crews are working.
  • Crews will not be working between Dec. 12 and Jan. 2.

Author: Laura Tennant

Compass 101: Tapping on SeaBus

Back again with another Compass 101 video to help riders transition to Compass!

This installment is looking at SeaBus.

Just like SkyTrain, it is important to tap in AND out at the gates.

Remember, SeaBus is a two-zone fare!

Check the blog and subscribe to the TransLink YouTube channel, so you’ll get the latest videos we’ll be uploading over the next couple of weeks. We’ll also be adding to the Compass 101 playlist as we upload new videos.

Have more questions? Read all about Compass on our website and get your Compass questions answered on

Author: Adrienne Coling

Remembrance Day 2015 holiday service

15733137616_3c6d768494_z                                                                                                                     Photo credit Tjololo Photo

This year, Remembrance Day is Wednesday, November 11.

Remember, on a holiday, you only need a single-zone fare to travel in all zones all day!

Service returns to regular weekday schedules for all modes on Thursday, November 12.

Veterans, Armed Forces and Coast Guard members ride free!

TransLink and our operating companies will provide free transit to veterans and members of the Armed Forces and Coast Guard in honour of the day. Veterans include Ordinary and Life Members of the Royal Canadian Legion, Army, Navy and Air Force Veterans and Korean Veterans Association.

  • Free transit is available to veterans and members on all services, including conventional travel, HandyDART and Canada Line YVR Add-Fare
  • Veterans and members of the Armed Forces will not need to tap their Compass Cards
  • Please have veteran membership card ready to display or appear in uniform

Paying respect

We will be observing a moment of silence at 11:00am, with all SkyTrain, SeaBus, and buses observing this moment at the stop reached closest to the hour. All TransLink and operating company properties will also fly their flags at half-mast.

Author: Laura Tennant

Last call for Busker audition applicants!

Duo performance

A duo performance from the 2013 auditions

Calling all musicians, performers, maestros, twangers, crooners and songsters!

TransLink’s Busker Program is back in action for its 29th year and the last day to submit an application for an audition is this Thursday, November 12!

Don’t miss out! Due to the limited number of audition slots applicants must complete and submit the following:

Auditions are taking place on Thursday, November 26, 2015.

We thank all applicants for their interest, but only those selected to audition will be contacted. Successful applicants will be notified of their audition time by November 20, 2015.

Notes for the 2016 Program:

Those selected for the 2016 program will be notified within a week following the November 26, 2015 auditions and are required to complete the following:

  • Attend the MANDATORY meeting on December 17, 2015, from 1 p.m. to
    2 p.m., where the Program will be explained in more detail and licenses distributed.
  • Submit a criminal record check.
  • Sign the TransLink Musicians License and guidelines.
  • Pay the $75.00 TransLink Busker License fee (cash or cheque made out to “TransLink”).

Author: Adrienne Coling

When pedestrians get hurt, nobody wins


Did you know that nearly one in five people killed in car crashes are pedestrians?

A saddening statistic to be sure and as the days get shorter and winter weather settles in, crashes involving pedestrians tend to increase with the seasonal change.

Spurred by this spike in crashes, ICBC is promoting a pedestrian safety campaign to remind drivers and pedestrians that we all share the responsibility for being safe on the roads.

Nobody wins when it comes to crashes involving pedestrians and ICBC has a few tips on how pedestrians and drivers can work together to make our roads safer.

  • When you’re walking, do your part to be seen by drivers — make eye contact, wear bright and reflective clothing, and stay focused on the road.
  • When you’re driving, take extra time to look for pedestrians before turning, avoid distractions and be ready to yield.
  • When you’re using transit:
    • Make sure that you’re visible when you’re walking to and from your transit stop. Wear bright and reflective clothing or gear so drivers can see you in all weather conditions.
    • Be cautious at transit stops. Avoid running for the bus and taking shortcuts. Always cross at designated crosswalks, not mid-block.

When it comes to road safety, Strategic Planning and Policy Manager, Adrian Bell knows a thing or two about the subject. He’s been studying attitudes to road safety and had a bit to say about ICBC’s pedestrian safety campaign:

“Campaigns that deal with issues even-handedly and promote the positives of safe travel rather than the aftermath of crashes often work better according to Urban Systems. Changing attitudes to road safety requires education and mutual understanding and ICBC’s new pedestrian safety campaign is an example of this newer road safety education that encourages everyone to do their part.

This is a great start and under the BC Road Safety Strategy should be something we see more of over the next few years.”

You can find ICBC on Twitter and Facebook and join the conversation on pedestrian safety using the hashtags #sharetheroadBC and #walksafebc.

Author: Laura Tennant

Compass 101: Two new videos!

Two new Compass 101 videos are here for your Compass education!

The first is all about tapping on West Coast Express.

The second is what to do if you get a message when you try to tap in on any card reader.

Check the blog and subscribe to the TransLink YouTube channel, so you’ll get the latest videos we’ll be uploading over the next couple of weeks. We’ll also be adding to the Compass 101 playlist as we upload new videos.

Have more questions? Read all about Compass on our website and get your Compass questions answered on

Author: Adrienne Coling

New poll: How has the one-zone bus fare changed the way you travel?

TransLink’s one-zone fare structure for buses and HandyDART vehicles has been up and running for a month.

This means that no matter the distance or time of day, you travel anywhere in our region by bus for a single zone fare.

So, we want to know, how has this change affected your transit travel?

Weigh in with our latest poll that will be open until November 22.

Choose from the given answers, leave us a comment with your thoughts below or email us.

How has the one-zone bus fare changed the way you travel?

  • It has saved me money reducing the amount of zones per trip. (42%, 62 Votes)
  • Not at all. I only use the SkyTrain, West Coast Express and SeaBus. (40%, 58 Votes)
  • My bus is much busier than before so I try to avoid it. (12%, 18 Votes)
  • I'm still confused as to what it all means! (5%, 8 Votes)

Total Voters: 146