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Translink Buzzer Blog

Have your say! Surrey LRT open houses and online survey begin January 23, 2017

SURREY
Phase One of the 10-Year Vision for Metro Vancouver Transportation means a lot of important transit projects have been given the green light, including Surrey-Newton-Guildford Light Rail Transit.

This is just the beginning of the Fraser Rapid Transit project that will introduce modern, street-oriented rapid transit along King George Boulevard and 104 Avenue, connecting Surrey City Centre, Newton Town Centre and Guildford Town Centre.

Now is your chance to weigh in on these connections and the overall project with an online survey and three drop-in open houses!

Open Houses:

Tuesday, January 24, 2017
4 p.m. to 8 p.m.
Guildford Recreation Centre, lower lobby
15105 105 Avenue

Wednesday, January 25, 2017
12 p.m. to 5 p.m.
Surrey City Hall, atrium
13450 104 Avenue

Thursday, January 26, 2017
4 p.m. to 8 p.m.
Newton Cultural Centre
13530 72 Avenue

Online Survey:

Provide feedback online from January 23 until February 13 (inclusive) at translink.ca/surreylrt.

For more information, email surreylrt@translink.ca.
Click here for more information on all TransLink’s rapid transit projects.

Author: Adrienne Coling

(Video) TransLink launches Phase One of the 10-year Vision with more SkyTrain and SeaBus service

Banner blog size
Today is a great day because it marks the beginning of more transit for our region!

More transit means expanded region-wide bus and HandyDART services, improvements to major roads to reduce congestion and address bottlenecks plus more SkyTrain and SeaBus to reduce wait times and overcrowding.

These services will be rolled out this year as part of Phase One of the 10-Year Vision for Metro Vancouver Transportation.

“Metro Vancouver’s public transportation system is finally turning a corner after nearly a decade without significant region-wide investment in transit services,” said TransLink CEO Kevin Desmond. “With completion of the Evergreen Extension in December, and this week’s launch of the first transit enhancements included in the 10-Year Vision, Metro Vancouver is starting to see the long-overdue transportation improvements that will get our region moving again.”

What’s new

  • SkyTrain
    • On weekdays – peak service will end 15 minutes later in the morning and last one hour longer in the afternoon and evening rush.
    • On weekends – trains will increase to match weekday off-peak frequency meaning trains will run every 3 to 6 minutes.
  • Canada Line
    • More frequent service during weekday peak hours.
    • 11 per cent increase in passenger capacity during the busiest periods – that means an extra 3,700 passengers in each direction every weekday.
  • Bus and HandyDART
    • 10 per cent increase in bus service.
    • 15 per cent increase for HandyDART meaning 85,000 more available trips annually.
  • SeaBus
    • Doubling SeaBus Service on Sundays and holidays to sailings every 15 minutes from 10 a.m. to 7 p.m.

What’s next

In the coming weeks and months, more improvements of Phase One will be rolled out, including:

  • New or expanded transit services for neighbourhoods that currently have few – or no – transit options today;
  • Safer walking and cycling routes; and
  • Improvements to the Major Road Network.

Keep reading the Buzzer blog for how you can get involved in public consultation for some upcoming Phase Two projects including Surrey-Newton-Guilford LRT and Broadway Subway.

Make sure to follow us on Facebook, Twitter, Periscope, and Instagram to be notified and watch our live stream broadcasts of future events.

A complete list of all the changes taking place this week and the full 10-year Vision is available at tenyearvision.translink.ca.

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Author: Adrienne Coling

Buzzer blog repost: Story of the SkyTrain Chime

Podcasting SymbolWe’re mining popular Buzzer blog posts from days gone by to reignite fun and interesting conversations about transit!

Today we’ll be heading back to 2008 when Jhenifer Pabillano, the blog’s creator, was playing around with podcasts and looked into the story of the SkyTrain Chime.

Enjoy!

The Buzzer blog podcast is back!

This time, I’ve got the story behind the SkyTrain chime for you to hear. Ian Graham, operations planner for SkyTrain, talks all about how the chime was recorded, why we ended up with that particular sound, and who in the world actually played the chime.

 

To listen to the podcast, press play on the player above, or download the mp3 here. You can also subscribe to our podcast via RSS, so this audio file will download straight into iTunes or your RSS reader, and you’ll get all the future Buzzer podcasts by refreshing your subscription.

(And seriously, would you have guessed the SkyTrain chime was recorded at the same studio where Bryan Adams and AC/DC laid down albums?)

You can also listen to our previous podcasts:

What do you think? Should the Buzzer venture back into podcasts? Comment below and let us know!

Author: Adrienne Coling

A heartwarming transit story

HUGS Random Acts of Kindness

If you’ve lost faith in the kindness of strangers, this story is for you!

One of our riders, Kajal, shared with us a heartwarming story of an elderly lady sharing kindness and “hugs” on a recent transit trip.

I was on the 4 bus on Tuesday around 1pm when a lovely old lady with a walker came and sat beside me. She struck up a conversation with a gentleman sitting across from him who was offering his seat up for her so she could be more comfortable. Refusing, she in turn responded that she wanted to give him something.  

Seeing his confused look, she pulled out a stack of these little cards with “hug” expressed in bold red letters. Laughing, she began distributing cards to everyone on the bus. Soon, everyone on the bus had received a hug save for me. 

When she saw me sitting beside her laughing, she exclaimed “did you get a hug? You didn’t! You have to holler at me, I’m 92 years old so I don’t hear very well!” and with a beautiful smile, she passed a card to me.  

As I exited the bus, I could hear her spreading joy among strangers who felt like familiar friends. Days like these I appreciate Vancouver more and more. 

After sharing this story on our Instagram Channel, we quickly realized that Kajal’s story is not unique! Azalea also met our lovely “hugs” lady, and knows her by the name of Anne, a 90 something transit rider who loves the bus and a good pizza from Main & Hastings!

“Anne” has been spotted riding the number 004 – POWELL/DOWNTOWN/UBC, 020 – VICTORIA/DOWNTOWN, and at the SeaBus.

Have you seen Anne the hugs lady? We want to catch up with her!

If you’ve seen Anne, or received a “hug” of your own, please share the details below in the comments section!

Author: Sarah Kertcher

Meet #Denistheplanner!

Denis2

Meet Denis. Denis the planner.

Haaaaaaaaave you met Denis?

Denis has been with TransLink for three and half years and in the planning department for the past two and half.

When the Evergreen Extension opened, that meant a lot of bus route changes and Denis offered to help us explain a little more about some of the route modifications to our riders who reached out on Twitter.

These responses have been so successful that Denis has agreed to be our “go-to” planning guru across our social channels!

With Denis’ help, this will allow us to delve deeper into service changes and explain more about specific routes and modifications to service.

Not only does Denis help plan things like your favourite bus route, he’s also a transit fan, transit rider as well as a cycling enthusiast. Let’s get to know “Denis the Planner” a little better!

Why did you choose planning as a career?

I originally got into planning because I was concerned about big issues like climate change, preserving farmland, and health. Buuuuttt also I love maps and I love cities. Planning allows me to address those big societal issues AND spend my time working with maps and cities. It’s great!

What drew you to transit planning in particular?

I want to make transit (and walking and cycling) attractive to more people for all of the big reasons mentioned above. This would be a really straightforward job if we had the ability to just put buses everywhere. But, since we can’t just put buses everywhere, we have to have conversations about where those buses should go. And these are really interesting, challenging conversations!

What’s the best part of your job?

The most exciting part is early in the planning process when we get to have blue-sky conversations about different designs for the transit network. It’s a cross between art and science because you need to be creative, but your ideas also have to be based on real data!

What is the most difficult part of your job?

Saying no! I love transit and I want everyone to have great transit access! Until someone invents a money tree, it’s not going to be possible to run a bus to everyone’s doorstep. A big part of my job is explaining the tough transit trade-offs, and that we’re trying to provide the best possible service to the region with the resources we have.

What are your favourite modes transportation besides transit?

I don’t own a car but I recently got an electric bike and I love it! I feel like I can go anywhere on it! Hills are no match for me now.

Why did you want to be #Denistheplanner and personally respond to people’s concerns about service changes?

I’m excited to tell the story of transit. There’s a lot going on behind the scenes and I want to help people know more about that stuff! We’ve always answered tweets and messages; but videos are just more fun, and so hopefully more people will see them!

What do you hope to achieve by being able to directly respond to our riders?

I would love to convert everyone into a transit nerd. If we get more people thinking about transit, hopefully that will mean more public participation, and ultimately better transit!

Check out Denis talking about bus integration for Evergreen!

Stay tuned to Twitter, Instagram and Facebook for future #DenisthePlanner responses.

Although we appreciate and value all of your feedback, Denis will not be able to respond to everyone.

Do you have a planning question for Denis?
Comment below or use the hashtag #DenisthePlanner on social media to reach out!
You can also email us with the subject “Denis the Planner” to thebuzzer@translink.ca.

Author: Adrienne Coling

My TransLink Photo Fun: A new series with YOUR content!

Introducing #MyTransLink photo fun!

Our riders and community neighbours take some of the best photos of our region and transit and we love to share them on across our social channels.

Here’s how it will work:

  • Use the #MyTransLink hashtag on Twitter and Instagram to get our attention.
  • Tag @TransLink (Twitter) and @TransLinkBC (Instagram)
  • Make sure that your profile is public so we can see your post.
  • Every few weeks we will post right here on the Buzzer blog some of the best shots from around Metro Vancouver.
  • Please note: Profanity or inappropriate content will not be shared.

That’s it, that’s all!

This is simply a way to showcase the wonderful creativity and keen eyes from all of the budding shutterbugs so get out there and get snapping!

Share your pics!
Twitter: @TransLink
Instagram: @TransLinkBC
Email: thebuzzer@translink.ca

Author: Adrienne Coling

An update on Joyce–Collingwood Station upgrades

Joyce
If you are one of the thousands of riders passing through Joyce–Collingwood SkyTrain Station each day, you will have noticed some  features of the upgrade work have already been completed!

Project Update

  • New roof and side panels for the east stationhouse are now installed.
  • Newly installed lighting improves visibility on the platform.
  • Steelwork framing for the new east stationhouse is underway.
  • Glass panel installation on the north side of the platform is now complete.

These upgrades will improve accessibility, safety and security at the fourth busiest Expo Line Station outside of downtown Vancouver.

Thank you for your patience as we complete this much-needed work.

Check back on the Buzzer blog for additional updates throughout the project.

Need to get in touch?
Customer Information: 604.953.3333
Monday to Friday: 5:30 a.m. to 12:30 a.m.
Saturday and Sunday: 6:30 a.m. to 11:30 p.m.

Overnight Station Upgrade Customer Service: 1.866.979.0930
Monday to Friday: 12:30 a.m. to 5:30 a.m.
Saturday and Sunday: 11:30 p.m. to 6:30 a.m.

For more information:
translink.ca/joyce
translink.ca/customerservice
translink.ca/ontrack.

Author: Adrienne Coling

Evergreen Explorer: Caffeinate your Commute

Evergreen Explorer

Coffee and commuting go hand in hand, no? If you’re anything like me, your go-to travel companion is your to-go coffee mug. Whether you’re making your daily commute, or just looking for a transit friendly stop for coffee with a friend, here’s a list of locations along the Evergreen Extension to get your daily grind.

Production Way–University Station – Looking for coffee at this stop? Look no further than Mac’s Convenient Store. It’s no gourmet coffee shop, but if you’re in need of a quick pick-me-up, this location is just a few steps outside the station!

Lougheed Station – For an extra special latte, look no further than Coffee Monster. Their latte’s are amazing, but their latte art puts them over the top — you wont be disappointed. Located on North Road, just down the street from Lougheed Station this is the perfect stop to perk you up! Bonus! If you have a 2017 Entertainment Book, check it out for valuable coupons! Lougheed Mall is home to Starbucks Coffee, Tim Horton’s, and a David’s Tea.

Coffee bar at Connected Minds Cafe & Roastery

Burquitlam StationConnected Minds Cafe & Roastery boasts fresh coffee as unique as you. Get your custom roasted coffee, roasted right before your eyes in 20 minutes! Delicious pastries and other treats can also be found here.

Evergreen Explorer

Moody Centre – Try something different by visiting the Lazy Den Tea House for a bubble tea to go. Known for their amazing pies, Gabi & Jules does more than one thing right! Visit this cafe on Clarke Street in Port Moody and enjoy you java with a slice — or the whole pie! Gabi & Jules gives back with a portion of all pie proceeds to two not-for-profit, volunteer organizations have been advocating for support services for families dealing with Autism.

Inlet CentreGallagher’s Coffee Bar and Starbucks are a short jaunt down the way into Newport Village. A unique village with quaint shops and a variety of watering holes.

Coquitlam Central – If you’re in a rush, Creekside Coffee Factory is unlikely the place to go. Not for a lack of service or timeliness, but like a good cuppa-joe, you’re going to want to sit and enjoy this place. There is almost always a rush and buzz of people at Creekside Coffee Factory, and while it could be for their delicious beverages and treats, I personally think it’s for their well known stuffy mascot Bearicano!

Caffe Divano

Lincoln Station – This is the most convenient station to Coquitlam Centre Mall, home to Starbucks, David’s Tea, and Tim Horton’s. Also just down the street from Lincoln Station is Him & I Cafe. This quaint location has ample seating and big bright windows perfect for nestling in with a good book, catching up on your studying, or people watching! Their homemade pastries and cakes are to die for. Try the Black Forrest Cake!

Lafarge Lake–Douglas – A short walk from the terminus station you can find one of three Caffé Divano locations (also located in Burnaby and Port Moody). Fun Fact: Owners Patrick and Lisa Beecroft also own Gabi & Jules located near Moody Centre! Bonus! If you collect Belly rewards, Caffé Divano is a participating member. If you’re craving a Canadian Coffee & doughnut fix, Douglas College just up the street is home to a small Tim Horton’s.

Where is your favourite place to caffeinate along the Evergreen Extension?

Author: Sarah Kertcher

Where do you get your transit information?

Big T
Welcome to the Buzzer blog’s Learn ‘n’ poll!

From construction reroutes and weather to bus stop locations and Compass information, TransLink provides a virtual buffet of transit knowledge in a variety of places.

We strive to get you any and all the details you need to keep you on time, on route and on transit.

Let’s take a look at some of the avenues you can explore for all your transit needs.

The TransLink websiteWe're not the only TransLink out there!

TransLink.ca is our one-stop-shop for all transit information.

You can map your route using Trip Planner, see when your buses are arriving with Next Bus and learn all about TransLink and its operating companies in Schedules and Maps, Fares, Rider Guide, Getting Around, Plans and Projects and About Us.

The homepage also lists other transit resources for you like YouTube and the Buzzer blog!

Transit Alerts

Maybe you’re less interested in the Corporate Reports and more interested in what’s happening right now on transit.

Not a problem! You can visit the Alerts page for an overview of the conditions of all modes of transit, station accessibility as well as any detours, construction or delays that may impact your trip.

The best part about Transit Alerts is that you can sign up for alerts and receive SMS text or emails about your route and be the first to know about any changes in service.

Twitter

Another amazing resource is the Customer Information (CI) team on Twitter.Twitter

You can easily tweet them @TransLink to receive answers to your questions about your bus, Compass information, operating hours, lost property and pretty much anything else you can think to ask!

Not a tweeter? Give them a shout by phone at 604-953-3333.

CI will be there to heed the transit call from 5:30 a.m. to 12:30 a.m. Monday to Friday and from 6:30 a.m. to 11:30 p.m. on weekends.

Facebook

The TransLink Facebook page is a place for discussion, transit news, fun tidbits and lots more!Facebook

The page is manned by the Buzzer blog crew (^rw, ^ac and ^sk, respectively) from around 8:30 a.m. until 4:30 p.m. Monday to Friday and we are happy to answer your questions during those times.

If a major service delay occurs, CI will post outside of those business hours to update customers of impacts.

Transit Apps

In 2012, TransLink released our transit data as open source.

This means that new transit apps based on our open API crop up giving riders access to information like GPS bus tracking.

Last year we did a poll about your transit app options. Do you use any of these? Have a new one? Comment below and let us know!

Remember! It’s always good to check in with Customer Information for clarification on any service issues.

Radioradio

Remember the radio? It’s that thing that plays songs you can’t skip!

In all seriousness, local radio stations are great resource for transit information.

If there is inclement weather, a disruption or a major accident, local media are informed by TransLink so they can reach out to their listeners who may be affected.

Tune in to News1130, CKNW and CBC 690 AM and 88.1 FM – just to name a few!

In person

For in-person assistance you can visit any of these reliable and accessible places for your specific questions. SkyTrain_Vests

TransLink’s Compass Customer Service Centre for your Compass needs and Lost Property Office are both located at Stadium–Chinatown Station.

The West Coast Express Office is at Waterfront Station and our awesome SkyTrain Attendants and bus operators are across the SkyTrain and bus networks.

Transit Police has hubs at major stations and Transit Security is out and about helping customers across the region.

Take a trip to your local library or rec centre and you’re likely to find transit schedules, system maps and Compass information as well!

The time, as they say, is now. Let’s head to the poll!

**You can vote for two options**

Where do you get your transit information?

View Results

Weigh in and tell your friends!

Author: Adrienne Coling

More wintry weather is on the way for Metro Vancouver

Wintry weather

It’s snow joke folks — the forecast is calling for more of the white stuff this week and into next. We’re diligently working behind the scenes and on the front lines to ensure that our entire operations are as prepared as can be for the impending snowfall.

A photo posted by Richmond BC Canada (@100ave) on

When snow starts to fall, Transit Supervisors play a crucial role in overall transit operations. A valuable mobile resource for bus operators, Transit Supervisors are in the know about problem areas and ensure they stay accessible as long as possible. When buses get stuck, and unfortunately they will during extreme weather, it’s the Transit Supervisors that help to dig them out.

Safety is a priority for Transit Supervisors, as they work to keep our property well plowed and salted to help minimize the risk of falls and injury, often doing the work themselves. Many stay well past the end of their shift, working in sub-zero temperatures to make sure that customers are able to safely get to where they need to go. We are committed to keeping walkways on our properties clear, however if you do notice an area requiring attention, or are unsure who is responsible for an area, please tweet us @TransLink , or contact Customer Information at 604-953-3333.

Check out our posts from earlier this season with some excellent transit tips to manage inclement weather, as well as an in depth look at 6 things TransLink is doing to prepare for more wintry weather.

Are you ready for the snow?

Author: Sarah Kertcher

2017 Transit resolutions

2017 Transit Resolutions

With 2016 in the rear view mirror, your 2017 New Years resolutions should be in full swing. If by chance you’re still humming and hawing for a resolution that resonates with you, consider making your way through 2017 with some of these goals.

    1. 1. Get Active
      Metro Vancouver is a beautiful region full of near endless areas to explore. Just steps from TransLink’s Metrotown station is Burnaby’s Central Park, home to scenic walking/running paths, an outdoor fitness circuit, and playground. And for when the snow melts, enjoy tennis courts, horseshoe pits, golf, lawn bowling and more.

 

    1. 2. Try Something New
      Whether your interest lies in learning a new language, hobby, sport or otherwise, transit connects you with a host of enriching opportunities. The Evergreen Cultural Centre, now easily accessible from the Evergreen Extension, offers improv classes, art direction, or even tickets to a show! If food is your jam, try some new eats at one of Daily Hive’s 45 places to eat along the Evergreen Extension.Metro Vancouver, and our local ski hills, have been inundated with snow this season. Now’s a great time to get out and enjoy some Nordic or Alpine skiing or riding, snowshoeing, tubing or tobogganing — with daily trips to Grouse Mountain, there’s no reason not to!

 

    1. 3. Reduce Your Carbon Footprint
      At TransLink, we care about the environment! Did you know that CMBC operates many CNG buses in order to reduce carbon emissions and lower maintenance costs? Consider parking your car and taking transit and be a little greener this year. If parking your car indefinitely isn’t an option for you, consider a multi-modal option like riding your bike part way! Every bus in the CMBC fleet is equipped with bus bike racks to help facilitate your multi-modal journey. Various car sharing and bike sharing options are also available within a close proximity to most SkyTrain stations.

 

  1. 4. Save Money
    Did you know that Stored Value on a Compass Card never expires? If you’ve been travelling with single use, or paper fare media, now’s the time to make the switch to Compass. Not only does your stored value never expire, you have access to other great features and benefits such as Auto Load and Balance Protection. Additionally, travelling with a Compass Card gives you a discounted per trip price as well as full transferability across all modes of travel!

     

  2. 5. Unplug
    We know that many Buzzer Blog readers use their time on transit to listen to music, read, play games, and even “zone out”, but what if you put down the smartphone for any, or all of your commute and took the time look up and be present! You never know, you might just even find love!

Do you have a New Years Resolution for 2017?Let us know in the comments section!

Author: Sarah Kertcher

TransLink 2016: A year in review

Squared
Another trip around the sun. 2016 – what a year! It’s been a busy and productive 366 (leap year) days for TransLink.

Let’s take a look back at 2016 in the world of Metro Vancouver transit!

New CEO.

In the spring, we welcomed new CEO, Kevin Desmond. Kevin came to TransLink from King County Metro Transit that serves the Seattle area.

Kevin jumped in with both feet to lead the charge of a very full and important year while emphasizing our customers’ needs, transparency and excellent service.

We’re so happy to have him at the helm!

Compass.

This word was on everyone’s lips this year!

Compass Card tap outAfter a roll out that started with Upass users then West Coast Express, the general public adopted Compass with Monthly Passes at the beginning of this year.

Then, on April 4, 2016, the fare gates closed requiring riders to tap in on buses and in and out at all gates to pay their fare.

With Compass, you can travel seamlessly across the TransLink transit network with one card! Compass also allows us to gather important data on peak periods, bus route ridership and more – helping us better plan and run the transit network.

Expo ’86.

May 2nd marked the 30th anniversary of Expo ’86 – the 1986 World Exposition on Transportation and Communication held on the north shore of False Creek.

This was North America’s largest World’s Fair and a monumental event for Vancouver that left a lasting legacy – our SkyTrain system starting with none other than the Expo Line!

SkyTrain started regular service on January 3, 1986.

100 years of the Buzzer. 

Happy birthday, Buzzer! The print Buzzer hit a major milestone anniversary of 100 years!

This free, on-transit publication began on June 2, 1916 without a name. That soon changed and it has been delivering informative, fun and interesting transit and community related tidbits to the riders of the transit system ever since.

You can pick yours up on your ride or download here.

Federal funding.

PM Justin Trudeau made some lifelong transit friends when he announced more than $900 million will be invested – by the Government of Canada, British Columbia and municipalities – in public transit projects across the province.

This important funding promise allowed the Metro Vancouver Mayors’ Council to present Phase One of the 10-Year Vision for approval. But we’ll get to that soon enough!

LTE connectivity.

Rogers and Fido customers were treated to not one but two connectivity projects allowing riders to use their mobile devices.

In July, the Dunsmuir tunnel downtown Vancouver was connected and in November, the Edmonds tunnel followed suit!

Up next? We will continue to work with Rogers to build out wireless coverage along the Evergreen Extension, Columbia Station and tunnel and in New Westminster.

#Compass1Million.

This summer we hit one million active Compass Cards.

That means that a million riders across Metro Vancouver embraced the switch to Compass and were tap, tap, tapping their way to and from school, home, work and more!

With such great news, we had to celebrate with a fun contest to thank you for using Compass!

Mark IIIs.

These beautiful new SkyTrain cars were the hit of the summer! Especially because the A/C is just oh, so cool!

Press tourThese cars rode across country – on flatbeds – to reach out region.

Each 4-car set is fully articulated (you can walk from one end of the train to the other), has more room for standing passengers, wheelchairs, bikes, strollers and riders with luggage plus, they are more environmentally efficient!

Transit riders and enthusiasts eagerly awaited the first trip on August 18th and our Mark III VIPs got a front seat for the journey!

SkyTrain Wedding.

Something old, something new, something borrowed something… transit? Hey, whatever floats your SeaBus!Congratulations Nathaly and Jeff!

Jeff and Nathaly met on Canada Line and it was their dream to get married on transit.

Enter a white (naturally) Mark II SkyTrain, a full band, wedding guests and one interloping Buzzer blog writer and you’ve got a SkyTrain wedding!

It was a distinct pleasure to document this lovely couple’s big day aboard our beloved SkyTrain at Stadium–Chinatown Station.

I Love Transit Week.

I love transit week is a time for enthusiasts of all ages can say loud and proud, “I LOVE TRANSIT!”

Poems, colouring contests, a special Buzzer, HTC opening tour, kids camp and more – we felt the transit love from riders of all ages at a variety of events.

Interested in participating in next year’s festivities? Keep your eyes peeled for rumblings on the Buzzer blog in spring!

Hamilton Transit Centre.

In one September weekend we said goodbye to North Vancouver Transit Centre and hello to the brand new HTC building in Richmond! HTC

Did you notice? If not, that’s a good thing! CMBC made the seamless transition from one TC to the other and got your buses on the road from their no locale A.S.A.P.

Hamilton Transit Centre has capacity for 300 forty-foot buses, including up to 80 community shuttle buses and 150 Compressed Natural Gas (CNG) fuelled buses.

HTC performs three functions: dispatch, fuel and wash service as well as maintenance for buses servicing the Richmond, New Westminster, Burnaby and Vancouver areas.

Pattullo.

Opened in 1937, this bridge is one of the busiest Fraser crossings in the region. So, it’s unsurprising that while we go ahead with plans to build a new bridge, this ol’ girl needs some safety upgrades in the interim.

We know the evening and weekend closures impacted a lot of drivers and we appreciate your patience as we rehabilitated the crossing to ensure its safety for all.

Repairs included:

  • milling off the asphalt surfacing from the deck
  • removing all deck concrete down to the top layer of rebar
  • repairing concrete delamination and cleaning or replacing rebar
  • repaving the deck area with a concrete overlay

Crews managed to finish early allowing for goods and people to move freely over the Pattullo Bridge once again .

CUTA.

CUTA is the Canadian Urban Transit Association and this year’s Fall Conference and Transit Show happened right here in Metro Vancouver on November 5-9.

This year’s theme was Inspiring Sustainable Change with a variety of seminars and speakers discussing today’s demands, tomorrow’s challenges and the possibilities for transit in our country and around the world.

TransLink had many speakers engaging with experts and transit enthusiasts from around the globe. Including CMBC’s Derek Stewart who spoke about the impact of climate change to transit agencies.

New Westminster upgrades.

We are upgrading SkyTrain Stations across the rapid transit network.

New Westminster was one of them. I say was because the work is done! On November 21, we officially completed and opened the overhauled station for riders to use and enjoy!

The completed upgrades at New Westminster Station include:

  • A new elevator and escalators to improve access for customers with disabilities
  • Improved lighting throughout the station
  • Glass panels to replace the mesh screens and improve station visibility from street level
  • Better integration with the surrounding community to make it easier to connect to and from the SkyTrain system
  • New public art that improves the experience of riders

10-year vision.

Our region is growing and along with that comes greater need for public transit.640x194_buzzer_blog-01

The Mayors’ Council 10-year Vision Phase One was approved by the TransLink board and council on November 23.

Along with the federal and provincial funding promised in June, municipalities will pitch in their share with TransLink for some much needed transit upgrades and projects.

Phase One improvements in 2017, 2018, and 2019 include:

  • 10% increase in bus service
  • 15% increase in HandyDART service
  • 20% increase in rail service
  • New or expanded transit services for neighbourhoods that currently have few or no transit options today
  • Safer walking and cycling routes
  • Reduced traffic congestion by fixing bottlenecks on major roads

Metro Vancouver residents will start to see added service in the new year with much more to come in the coming months and years!

Evergreen.

Sometimes, it IS easy being green! EmeansGo

On December 2, the Evergreen Extension to the Millennium Line opened to great excitement despite the rainy weather!

The community celebration at Coquitlam Central Station ran all day with riders eagerly awaiting the first official ride on Evergreen.

With this extension, TransLink has the longest, automated, driverless rapid transit system in the world!

Twitter Heroes.

If you’ve ever called 604-953-3333 or tweeted @TransLink, you’ve interacted with CI (Customer Information).

This crew works tirelessly to help keep riders informed on specific routes, transit timings, disruptions, detours and all things transit related!

Started in 2010 as a pilot project, to date our followers have reached over 135,000 people and CI has sent out 295,039 tweets!

A big thank you to these awesome people who keep us moving!

Well, that about wraps it up. We can’t wait for what 2017 will hold for our region and transit!

Author: Adrienne Coling

Vancouver Technical Secondary students warm hearts and bellies of bus operators!

Vancouver Technical Secondary

Not even the Grinch could keep Vancouver Technical Secondary Students from warming the hearts, and bellies, of our bus operators on the last day of school before the holiday break!

For 20 years now, VanTech students have been braving the rain, the snow, and this year, the extreme cold to show their appreciation for our bus operators.

Students arrive at the crack of dawn outside the bus stop in front of their school to set up their beverage station.

Bus operators are greeted with a smiling face and a carol or two, a hot chocolate and a small token of students appreciation.

Vancouver Technical Secondary

Read more about how this annual tradition began on our post from 2011.

There may have been a chill in the air, but the enthusiastic holiday cheer was truly heartwarming.

A very special thank you to all off the Vancouver Technical Secondary students who took part and helped to make this another wonderful event and for treating our bus operators to some holiday cheer!

If you missed watching the event unfold live on Instagram Stories, you can view it below!

Take a look at our previous posts of this event from 2012, 20132014, and 2015, or check out our full photo gallery below.

Happy Holidays!

Author: Sarah Kertcher

Free transit service on New Year’s Eve!

CEN_screen-01It’s that time of year again!

Time for auld lang syne, festive merriment and free transit on New Year’s Eve!

That’s right, we’re continuing to provide a safe ride home for the entire region as we ring in 2017.

From 5 p.m. December 31, 2016 until 5 a.m. January 1, 2017 there is free service across the entire system!

Fare gates will all be open during the free service hours.

If you tap in before 5 p.m., you must tap out on SkyTrain and SeaBus to ensure you’re charged the correct fare.

Remember! Compass tickets expire at the end of the service day on which they are purchased.

Bus service

Buses will run on their usual Saturday schedules with some routes running additional evening/late-night trips after their normal schedules.

SkyTrain service

SkyTrain hours will be extended by approximately one hour and include more frequent trains throughout the evening.

SeaBus service

SeaBus runs will be extended by one hour. The last sailing from Lonsdale Quay will be at 2:02 a.m. and the last sailing from Waterfront will be at 2:22 a.m

On January 1, 2017 Buses, SkyTrain and SeaBus will operate on their regular Sunday schedule. West Coast Express and extended 701 buses to Mission will not operate.

**Please note** Bicycles coming into downtown Vancouver may be subject to restrictions on SkyTrain due to crowd conditions at the discretion of the SkyTrain staff on hand. Bikes will not be allowed to board trains at downtown Stations from 11:45 p.m. until the bulk of the crowds have cleared.  

Map out your NYE route with our Trip Planner and head to translink.ca/holidayservice for more information and last run times for buses and SkyTrain.

Author: Adrienne Coling

An important service reminder plus the Buzzer blog wishes you happy holidays!

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Yet again I have roped my colleagues into a group photo – this time, to spread some Christmas cheer to you, all of our amazing Buzzer blog readers.

We strive to bring you informative, fun and interesting transit happenings from our agency and from across the globe.

Thank you for being a part of our online community!

Just as a reminder, with Christmas drawing nigh, transit will operating slightly differently over the next few days.

Christmas Day – Sunday, December 25, 2016

  • Buses will run on a modified Sunday/holiday schedule; some routes will be adjusted from their normal schedule to reflect ridership levels. Use the Trip Planner (with the date of Dec. 25) to check your route and bus times, or read the Christmas Day Schedules below.
  • SeaBus and SkyTrain will operate with a modified Sunday/holiday schedule.
  • West Coast Express and TrainBus service will not operate.

Boxing Day – Monday, December 26, 2016

  • Buses will run on a modified Sunday/holiday schedule; some routes will be adjusted from their normal schedule to reflect ridership levels. Use the Trip Planner (with the date of Dec. 26) to check your route and bus times, or read the Boxing Day Schedules below.
  • SeaBus will operate regular Sunday/holiday service with extended evening trips.
  • SkyTrain will run Saturday service with extra trains running midday to accommodate shoppers.
  • West Coast Express and TrainBus service will not operate.

**Please check the website as timings are subject to change.

Bonus! On Sunday/holiday schedules you only need a one-zone fare to travel across all zones on all modes!

Remember, if you’re enjoying some libations during your merry merriment, please plan ahead for a safe ride home.

The social team will be off on December 24 and back December 28.
If you have questions please tweet @TransLink or call 604.953.3333.

Happy holidays!

Author: Adrienne Coling