Bus Bridge Expo Line from Metrotown Station to Columbia Station and Shuttle train between Metrotown Station & Columbia Station due to track issue.

Canada Line and Millennium Line not affected.

Translink Buzzer Blog

Transit-friendly things to do in Metro Vancouver this weekend

This weekend’s guide is for activities across Metro Vancouver

The best day of the week is here, and The Buzzer blog is back with its guide for things you can do this weekend in Metro Vancouver!

Don’t have plans and want so? The Buzzer has your back!

Read on to find out what exciting things you can do this weekend that are accessible by transit. The best part? We tell you how to get there!

Note: Event timings, locations, and prices may be subject to change. Check each event’s website for exact details. 

Read more »

Q&A: Spotlight on Emily Carr student Autumn Quigley

As a transit user in Vancouver, Autumn loves the cultural diversity of the city

When illustrator Autumn Quigley first moved to Vancouver, the diversity of the city really appealed to her. So, when the time came to design a transit etiquette illustration for TransLink, she went back to this cultural aspect of her new home.

Autumn is a recent graduate who majored in illustration from the Emily Carr University of Art + Design (ECUAD), whose artwork depicting transit etiquette is currently displayed on our transit system.

TransLink’s recent collaboration with ECUAD aims to take a look at transit etiquette through the eyes of students who are also transit users themselves.

More than 40 students of the fourth-year illustration course at ECUAD, taught by Professors Justin Novak, Amory Abbott, and Daniel Drennan ElAwar, brought their own sense of creativity to the project.

Autumn chatted with our social media team about how art in public places serves a purpose.

Read more »

Live chat pilot is live!

Building on the momentum of an improved Transit Alerts page, we’re piloting a new feature on desktop and mobile versions of our website allowing customers to live chat with our Customer Information team.

Have a question about trip planning? Looking for information about transit services? Just have a general inquiry that you’d like answered? Live Chat is one more way you can connect with us to get the assistance you need.

Live Chat’s hours during the pilot will be Monday to Friday, 8:30 a.m. to 3:30 p.m. If there’s interest, we’ll look into expanding the hours in the future.

Customer Information staff will continue to be available on Twitter and by phone at 604.953.3333 from 5:30 a.m. to 12:30 a.m. Monday to Friday and on holidays, and 6:30 a.m. to 11:30 p.m. on Saturday and Sunday and on holidays.

How it works

Visit translink.ca or tripplanning.translink.ca, and look for the link in the lower right corner of your screen for Live Chat.

Click the link, enter your details, and you’ll be chatting with a Customer Information representative in no time!

Live Chat

#MyTransLink – October 16

If a picture’s worth a thousand words, there’s no denying that our Metro Vancouver photog community has a whole lot to say! This week’s edition of #MyTransLink  features evolving fall colours, the golden hour glow, those brisk clear blue sky’s that fall in this region is know for.

Every week, we ask you, our snap happy customers, neighbours and transit users to shoot and share with us your greatest photo captures in and around transit in our region. Take a look at the week that was and scroll to the bottom to see what’s happening next week!

 

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This 4-year-old had the best transit-themed birthday party!

Isaac’s parents decided to celebrate his love for all things transit

It’s just another day for 4-year-old Isaac. He goes to preschool three days per week and loves his classmates, and teachers. He takes transit with his mom wherever he goes. And just like any other 4-year-old, Isaac is a huge transit fan. He loves watching videos of trains, buses, and cartoons.

Isaac started riding buses when he was 3-weeks-old, and it helps with his communication skills, says his mom, Pamela Carvajal, who sent The Buzzer blog pictures of Isaac’s transit-themed birthday party!

Read more »

Check out the new Transit Alerts!

Today, we launched an improved Transit Alerts page!

Check out the new Transit Alerts page!

We’ve given our Transit Alerts an update, making it easier for our customers keep informed of changes or disruptions to their routes!

There’s a new look with improved navigation and a responsive design (that means it looks the same on both mobile and desktop devices). There’s now an option to toggle between showing alerts only for today or all alerts.

A comparison of the previous and new Transit Alerts page.

We’ve also done extensive work behind the scenes.

As a result of an improved alerts service, customers can expect to see more clear and timely alerts across our channels.

A new beta General Transit Feed Specification (GTFS) Realtime feed is now available for developers.

GTFS Realtime is a feed specification that allows public transportation agencies to provide realtime updates about their fleet to application developers.

The new feed now includes service-alert information, as well as enhancements to vehicle position and trip update information.

Best part is — we’re just getting started! More enhancements are on the way as part our Customer Messaging Project to improve how we communicate service alerts to our customers.

Stay informed about changes or disruptions to your route by subscribing to receive transit alerts via text SMS or email, at alerts.translink.ca.

 

Driven by success: TransLink voted one of the best local employers

Image courtesy Georgia Straight

Hey Vancouver! We are here to share some great news with ya!

We were voted one of the Best Local Employers in the ‘Best of Vancouver 23rd Annual Readers’ Choice Winners‘ held by the Georgia Straight!

Wait…! There’s more because good things come in threes.

Read more »

TransLink gives green light to green bonds

We will be the first transit agency in Canada to issue green bonds

At TransLink, we take environmental stewardship very seriously. We also constantly spend capital to improve our transit network, so YOU, our customers, can benefit from it.

We all know public transit is a greener choice – it takes away cars from the roads, thereby reducing our cumulative carbon footprint.

With this responsibility in mind, TransLink’s Board of Directors has given the green light to issue green bonds as one way to finance the largest expansion to transit service in our region’s history — the 10-Year Vision.

What are green bonds, you might wonder?

Read more »

#MyTransLink – October 9

Line. Shape. Form. Texture. Pattern. Colour. Space.

The seven elements of photography which, intentionally or not, are contained in each and every photograph. By design, transit photography often contains strong leading lines, creating power and emotion in a single click. A highlight of the week is perusing Instagram for all of the amazing #MyTransLink shots that have made this weekly commuter series what it is today.

Last week we asked you to share your photographic love of transit in celebration of I Love Transit, and as always you did just that. Scroll down and check out the shots from all across the system and to see how to have your captures featured in the coming weeks.

Read more »

South of the Fraser: transit-friendly things to do this Thanksgiving weekend

This week, go to the South of the Fraser for events on the Thanksgiving weekend

Pumpkin pie, mashed potatoes and gravy – ‘tis the season to be stuffed! Thanksgiving is this weekend, and we thought we’d help you decide what to do and where to go. A lot of the feedback you give is about things to do outside of Vancouver – Surrey, Delta, Langley, and Richmond.

So, this time, The Buzzer blog is pumped to help you carve out some fun South of the Fraser this weekend! Orange you pumped?!

Note: Event timings, locations, and prices may be subject to change. Check each event’s website for exact details. 

Monday, Oct 8 is Thanksgiving Day! Bus, SkyTrain & SeaBus services will operate on a Sunday/holiday schedule. Holiday fares will be in effect, you only need a one-zone fare to travel across all zones! West Coast Express will not operate. http://ow.ly/BPrj30lAPOO

Read more »

I Love Transit 2018: TransLink keeps sustainability in focus

It is expected that each electric bus in operation will reduce on-road CO2 emissions by close to 300,000 kg annually

It’s I Love Transit Week! A week where we celebrate our riders, transit enthusiasts and all the things we love about transit. This year’s theme is…Connections: the future of transportation in Metro Vancouver. One of the key elements of what the future of transit entails is sustainable transit. So, we chatted with Sarah Buckle, Director Enterprise Risk and Sustainability at TransLink what that actually means.

By Sarah Buckle, TransLink’s Director of Enterprise Risk & Sustainability

As TransLink provides people with alternatives to driving cars by expanding transit service, we dramatically reduce the region’s greenhouse gas (GHG) emissions and improve the air quality. Yet, for every bus we put on the road, we also emit GHGs by consuming fossil fuels. Extending transit is essential for our region and the environmental benefits of doing so can’t be understated. But, it’s also critical that we use low-carbon technologies to reduce our own environmental footprint.

My role is to lead the adoption and achievement of environmental commitments and the advancement of strategic sustainability initiatives that align with enterprise priorities. An example of this is developing a low carbon fleet strategy, demonstrating zero-emission battery electric buses, and procuring renewable fuels. These are no small tasks!

Just recently, TransLink’s Board of Directors and the Mayors’ Council approved the adoption of two very significant environmental targets – reducing TransLink’s GHG emissions by 80 per cent by 2050, and utilizing only renewable energy sources by that same year. These are ambitious goals that will require bold action through policy decisions, investment planning, and funding support.

One challenge when looking at new technology is the lack of benchmarking. To help overcome this challenge, starting in 2019, we’re piloting four zero-emission battery electric buses. TransLink was the first transit agency in Canada to commit to and gain funding for the first ever $40M Pan-Canadian Electric Bus Demonstration Project being led by Canadian Urban Transit Research and Innovation Consortium (CUTRIC).

TransLink’s 2.5-year demonstration project will deploy four battery electric buses and two fast chargers into service in the Metro Vancouver region. It is expected that each electric bus in operation will reduce on-road CO2 emissions by close to 300,000 kg annually, and will save approximately $50,000 in fuel costs by switching to electricity from diesel. These buses will be able to recharge within 4―7 minutes at charging stations at each end of their route, which makes them both environmentally-sound and an efficient ride for customers. The results of the pilot program will provide further certainty to target fleet-replacement procurement in the early to mid-2020s, when experts believe the life cycle costs will provide a positive return on investment.

Before we transition to a zero-emission battery electric fleet, we are looking into lower-carbon interim options, including renewable natural gas and renewable diesel. The main challenges associated with renewable fuels is the price premium compared to conventional fuels and limited supply. By forming strong partnerships with our fuel suppliers, the success of utilizing renewable fuels for our fleet looks promising. Procuring low-carbon intensity fuels will provide a near-term bridge to a zero emission future.

It is expected that each electric bus in operation will reduce on-road CO2 emissions by close to 300,000 kg annually

Our environmental commitments don’t stop with our fleet, we have bus depots, operations and maintenance centres and passenger stations that we need to consider. At our facilities, we have done a lot over the years to reduce our energy consumption, including lighting retrofits, mechanical system upgrades, and building control projects. We are piloting heat-exchange projects at two of our transit centres with the goal of reducing our natural gas consumption and transitioning to renewable energy.

We are determined to reduce our carbon footprint of our fleet and our facilities at the same time.

As one of only five North American transit agencies (and the only one in Canada) recognized as a Platinum Level signatory of the American Public Transportation Association’s (APTA) sustainability commitment, it is not a commitment we take lightly. While transit is a more sustainable method of travel, we know we have to do our part to reduce our own environmental footprint.

Looking for more ways to celebrate I Love Transit week? Check out the blog for more opportunities to share your stories and win! Follow along on FacebookTwitter, and Instagram too!

I Love Transit 2018: Metro Vancouver’s growing and we’ve got a plan for it

Metro Vancouver’s growing and we’ve got a plan for it!

It’s I Love Transit Week! A week where we celebrate our riders, transit enthusiasts and all the things we love about transit. Keeping the momentum of last year, this year’s theme is Connections—the future of transportation in Metro Vancouver.

Over the next two decades and beyond, one million more people are set to call Metro Vancouver home and the economy’s set to add more than 500,000 jobs.

How do we meet the transportation needs of the growing population, ensuring they are connected to where they live, work, and play, while maintaining the quality of life we’ve come to expect?

Incoming — the Regional Transportation Strategy! It set the framework for the 10-Year Vision and the Investment Plans helping to pay for all the new transportation infrastructure and services across the region. Now, TransLink is working on the  update to the strategy to set us up for success over the next 30 years. Read more »

I Love Transit 2018: BC Transit tells us why they love transit

 

BC Transit operates in over 130 communities across BC

It’s I Love Transit Week! A week where we celebrate our riders, transit enthusiasts and all the things we love about transit. This year’s theme is…Connections: the future of transportation in Metro Vancouver. Our friends at BC Transit are in charge of public transit outside of Metro Vancouver, so we sat down with them to ask why they love transit.

Matthew Boyd is the Acting Director of Corporate and Strategic Planning at BC Transit. He’s worked at BC Transit for six years and previously worked at Coast Mountain Bus Company. He’s a regular transit rider and never misses an opportunity to sit on the top deck of Victoria’s Double-Decker buses. Find him on Twitter: @mtthwbyd

Tell us what BC Transit loves about transit.

The people! First, our customers. Whether you’re someone that takes transit daily to get to work or to go on weekend adventures, our customers are why we provide our service. Of course, we cannot forget the people that get the service on the road: drivers, mechanics, schedulers, transit supervisors, the finance team, and more! We’re proud of the hard work of our team that gets the service going.

Read more »

I Love Transit 2018: Submit an item for a time capsule!

Premier Bill Bennett seals commemorative time capsule at New Westminster Station in 1985.

We’re fast approaching TransLink’s 20th anniversary year in 2019 and we’re looking to do something fun to commemorate and mark this occasion — a time capsule!

What is it? Well, according to the Merriam-Webster Dictionary, it’s “a container holding historical records or objects representative of current culture that is deposited (as in a cornerstone) for preservation until discovery by some future age.”

We’re looking for items that best represents TransLink’s first 20 years to seal away in this time capsule to be opened in the future.

Here’s some ideas for what we’re looking for: system maps, transfers, issues of The Buzzer from 1999, brochures, VHS tapes, t-shirts, uniforms, guidebooks and anything else you that tells future humans (or robots) about transit in Metro Vancouver.

Have something you’d like us to consider for the time capsule? Send us an email at thebuzzer@translink.ca with a photo and description of the item.

As far as we know, there’s only one time capsule on transit in existence. It’s at New Westminster Station, which was the original terminus of the Expo Line when it opened in 1985. The capsule will be opened in 2085 — a hundred years after SkyTrain opened.

Author: Allen Tung

I Love Transit 2018: the future of mobility—disruptions of yesterday, today and tomorrow

Eve Hou, TransLink's project manger for new mobility

Eve Hou, TransLink’s project manger for new mobility

It’s I Love Transit Week! A week where we celebrate our riders, transit enthusiasts and all the things we love about transit. Keeping the momentum of last year, this year’s theme is Connections—the future of transportation in Metro Vancouver.

Experts believe we’re on a cusp of a revolution in the way we move around, which they call “new mobility.” With that in mind, TransLink’s harnessing innovations in new mobility to create a more livable region. Eve Hou, who is TransLink’s project manager for new mobility, gives us the 411! 

By Eve Hou, TransLink’s project manager for new mobility

If you are reading this blog, you’ve experienced disruptive innovation in your lifetime.

A disruptive innovation creates a market for a product that previously didn’t exist, and it ultimately (and often unexpectedly) overtakes existing markets. Think Netflix and how it created a new market for streaming media services, which previously didn’t exist, and led to people cancelling cable service.

Disruptions can happen in any sector of the economy – for example, agriculture, energy, telecommunications, and transportation. Interestingly, the pace of uptake of disruptive technologies is increasing, which means we will experience more disruptions than our parents did and our children will experience more than we did. Read more »