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Translink Buzzer Blog

TransLink in the media: Crime down on the system

Those with a nose for news might have read articles yesterday regarding the reduction of crime on our system this year. For the complete info, check out the Transit Police press release. The meat of most of the coverage is this:

“In the first half of 2012, crimes against people, such as theft, sexual assault and aggravated assault were cut by 17 per cent, building on the 14 per cent realized in 2011. Crimes against property, including vandalism, were down four per cent from 2011.”

We last wrote about the Transit Police in our second installment of our on the system series which looked at the increase in fare evasion enforcement this year. According to the Transit Police, “1.4 million passenger fare inspections” were conducted over the course of the first nine months of 2012.

As noted in our past blog post, fare evaders may be wanted for other violations besides fare evasion. According to the release, between the months of January and June 2012, Transit Police, “…successfully conducted investigations that led to new charges in over 500 Reports to Crown Counsel.”

After nine months of an increase in focus on fare evasion and this reported reduction of crime, we’re interested to know how you feel about safety and security on the system. Please post your comments on this subject!



  • By Translink Victim, October 10, 2012 @ 4:19 pm

    Metrotown skytrain validator was not working on October 10 (Wed). Being a good citizen. I put a 2 zones faresaver into the validator next the the escalator going up at around 7:55am without realizing that it stamped the wrong date October 9. Trust me! My ticket was blank before I inserted it to the machine. Of course the officer did not believe me. Anyone else have similar problems? Please post if you have encounter something similar. We have to bring this issue to their attention because this is unfair and unjust.

  • By Robert Willis - Buzzer Editor, October 10, 2012 @ 4:39 pm

    Hi TV: This is troubling. Did you fill out a customer feedback form at or call customer relations – 604.953.3040 Monday to Friday 8 a.m. – 8 p.m.? They can track these issues and get them resolved. Please make sure that you tell them that you would like a reply.

  • By Translink Victim, October 10, 2012 @ 8:47 pm

    Thank you Robert for the pointer. I will try to contact customer relations. I did a quick google search to see if anyone else had similar experiences, but nothing seemed to show up. There were so many people using the Metrotown validator, and it is hard for me to believe that I was the only one who encountered this.

  • By Eugene Wong, October 10, 2012 @ 9:37 pm

    @ TV

    You tell an interesting story. I’d like to be kept abreast of what becomes of your situation. Would you leave a comment here to let us know if you get a response? You most likely will, even if it’s bad news.

  • By Eugene Wong, October 10, 2012 @ 9:39 pm

    @ Robert

    I forgot to answer your question. It almost always felt safe to me. There were some hairy moments, but I always felt that the system was responsive enough.

  • By Translink Victim, October 11, 2012 @ 7:25 am

    @ Eugene. Will keep you posted.

  • By Jhenifer Pabillano - Buzzer Editor, October 11, 2012 @ 10:34 am

    TV & Eugene: just wanted to let you know I also forwarded this on to SkyTrain, and they’re sending someone out to inspect the validator.

  • By Translink Victim, October 11, 2012 @ 8:03 pm

    Jhenifer: Thank you. Robert: I’ve submitted a customer feedback following your link. Eugene: I’ve also filed a dispute.

  • By Ben K, October 12, 2012 @ 12:07 pm

    FWIW, I found the same problem at Olympic Village several weeks ago. Somehow I had the presence of mind to glance at the date and time on its display before slipping in my ticket, and happened to realize it was off (by a day and a half or so if I recall), so I used the other one. I then promptly forgot to report it.

    Do those things each maintain an independent clock?

  • By Translink Victim, October 12, 2012 @ 9:29 pm

    Ben: “Do those things each maintain an independent clock?” Response: I believe they have independent clock.

  • By Translink Victim, October 13, 2012 @ 9:36 am

    Ben: Also, forgot to thank you for sharing your similar experience.

  • By Robert Willis - Buzzer Editor, October 15, 2012 @ 11:52 am

    Hi Ben: We’ve also forwarded your issue to SkyTrain. Thanks for letting us know!

  • By Translink Victim, October 16, 2012 @ 5:11 pm

    I received the decision of the the dispute today. It stated that it is the customer’s responsibility to always make sure you have valid payment including time/zone stamps on the FareSaver Tickets. I was very disappointed with the decision. I will go on to file a notice of appeal.

  • By Eugene Wong, October 16, 2012 @ 6:58 pm

    @ Translink Victim

    That’s very intimidating news. How are we supposed to fix it, if it’s a machine error and it’s our last FareSaver, or last few dollars?

    We should turn to carpooling.

  • By Robert Willis - Buzzer Editor, October 17, 2012 @ 10:37 am

    TV and Eugene: We’re waiting to hear back SkyTrain regarding the machine. We’ll keep you posted!

  • By Translink Victim, October 19, 2012 @ 12:59 am

    Robert: Thank you. I have not heard from the customer service representative so far. Eugene: I was a proponent of the new regulation and reinforcement implemented on September 4th. Now my support is fading fast.

  • By Eugene Wong, October 25, 2012 @ 9:23 pm

    @ Translink Victim

    I think that I can understand why your support might fade. I hope that it does fade. I hate the new system.

    @ All

    I think that people need to adjust their perspectives. Who are these gates supposed to catch? Are we talking about transit riders who evade fares, or are we talking about cheaters who use transit, instead of driving?

    In general, I’d love to kick them off of transit, but I also hate the idea of them clogging up traffic. I wonder if the the altruistic thing to do is to accept that these particular fare evaders are really “uncatchable” cheaters, and therefore just let them be.

    I support fare checks. That’s fine. It keeps the majority of us honest. There is a lot of value in that. With our current success rate, I think that the SkyTrain cops are doing fine.

    The problem I have with a complex non-honour system is that honest people can get into trouble. What happens when something goes wrong, and an honest person can’t get to work? In an honour system, we can just go, and then sort out the money later.

  • By Eugene Wong, October 25, 2012 @ 9:28 pm

    @ All

    And another thing…

    Jarrett Walker [sorry for quoting him, but he seems to really know what he is talking about] says that the transit system should be an extension of the sidewalk. To me, this implies that fares are just a way of helping to cover the costs of the system, and not a barrier to transit use. I support all attempts at keeping out rebels and sociopaths and non-cooperative people, but once our fare system starts to make life inconvenient for normal people, then we have to check our priorities.

  • By John, October 30, 2012 @ 11:17 am

    I would just like to say that I’ve seen Transit Security (guys in the white charger cars) around a lot doing there fare checks. As a paying passenger this is good to see. Now that Transit Security can write fines I hear people talking more positively about them. Translink, you guys should hire more Transit Security.

  • By Adrienne Coling, June 6, 2016 @ 10:25 am

    Hi all,

    Starting today, June 6, 2016, Customer Relations (CR) and Customer Information (CI – the folks on Twitter!) are merging into one call centre.

    This means when you call 604-953-3333 you will still get transit information, but you can also leave feedback at this number as well.


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