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Translink Buzzer Blog

Live Chat with The Compass Team on Friday, April 25, 2014

Thanks for all your comments, questions and suggestions about Compass! As the transition continues, we know it’s more important than ever to stay connected and make sure we’re getting you the information you need.

Therefore, starting this month, we’ll offer regular live chats with Compass team members. A different member will attend the live chat each time to answer your questions.

We conducted a survey on Facebook recently to find out your preferred format, and you told us a live chat on our Facebook page was the way to go.

Drum roll please…the first-ever Compass live chat is on! Mark your calendar and join us on Friday, April 25 from 11:30am-12:30pm.

Mike Madill, VP, Enterprise Initiatives

Mike Madill, VP, Enterprise Initiatives

To kick the series off, we’re pleased to welcome Mike Madill, VP, Enterprise Initiatives, to our Facebook page. Mike will be happy to answer your questions about the Compass project, particularly about what you, as a customer, can expect from Compass and the transition.

Bring all your questions and comments and join us for an hour of live interaction right on our Facebook page. If you can’t make it on Friday, please post your questions here and we’ll make sure Mike answers them on Friday. See you Friday!


2 Comments

  • By Raymond, April 22, 2014 @ 10:05 pm

    Hi there, it says compass cards will be available in the summer of 2014, so how do i know the exact date? Also, will it cost me $10.00 since it comes preloaded with $10.00 when i buy it at Safeway.

  • By Julia Ren - Buzzer Contributor, May 6, 2014 @ 4:07 pm

    @Raymond, thanks for the question! As of the end of April 2014, 85,000 Compass Cards have been distributed to customers, including BC Bus Pass holders, some CNIB (Canadian National Institute for the Blind) users, and TransLink and operating company employees. These customers have been busy tapping in and tapping out throughout the system, across all bus routes and at all stations.

    The next group of customers to transition to the Compass Card will be West Coast Express users in the coming months. They’ll be followed by some U-Pass BC users and then we’ll phase in remaining groups from the general public and additional U-Pass BC students.

    Once the transition to West Coast Express is complete, we’ll confirm timing for additional customer groups. We know people are eagerly anticipating getting their own Compass Cards and will provide regular updates as we work through these last pieces of our next transition milestone. Don’t worry, you will have plenty notice in advance when the transition takes place.

    When you purchase a pre-loaded Compass Card, it will cost you $16 ($6 refundable deposit + $10 Stored Value). Pre-loaded Adult and Concession Compass Cards will be available at Compass Retailers in values of $10 (in addition to $6 deposit). They’re intended to provide customers with a quick and inexpensive way of getting a card, after which time you can add a product such as a Monthly Pass, top-up the card with Stored Value – or do both!

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