I had the pleasure of meeting Burney Reid and helped to put this video together. A nicer, more dedicated guy you couldn’t meet. Burney is a member of the Coast Mountain Bus Company road crew. As he points out in the video, he’s been a mechanic working on buses for twenty years!
Roughly seven years ago, CMBC started the Road Crew to avoid towing buses with small technical issues back to the garage. Instead, the Road Crew fixes issues on the road — flat tires, doors not working correctly and other minor issues. Fixing issues of this nature on the road decreases the customer impact.
Burney uses words like “triage” and “first responders” when he describes what he does. In the past, if a bus had an issue like a broken mirror, an operator might have had to leave their route and return to their depot to have it fixed. That of course disrupts riders journeys and is costly since another bus would need to be put in service. With the CMBC Road Crew, quick repairs can be made and a bus can get back on their route, often with minimal to no delays in service.
Let us know what you think of the video and if you have any questions about the Road Crew. We’ll pass them on and get them answered!