Hi all! Here’s a bit of info about yesterday’s SkyTrain disruption which affected service between Broadway-Commercial and Waterfront stations. The power-rail-collector shoe on a train was damaged and subsequently caused a power outage on that portion of the system. See image below.

A SkyTrain Attendant was at the problem train within minutes of the problem occurring and all passengers on the affected train were safely evacuated within an hour. The area was powered down, brakes applied, and a second train was pulled up alongside the train to evacuate and move the passengers to a station.

Up to 69 extra shuttle buses were put in place between Commercial-Broadway and Waterfront stations. Extra staff were deployed to stations to assist customers and provide information. Additional Canada Line trains were added to assist with greater volumes as people sought alternate routes out of the downtown core. Additional Transit Security and Transit Police were at stations to ensure passenger safety and crowd control.

We know this was a huge inconvenience for our riders. We thank our riders for their patience and the media for their help in disseminating information to our customers during this incident.

I’m off to the SkyTrain Operations and Maintenance Centre shortly and will be updating this post will more info later today.