TransLink is combining two of our most popular phone numbers into one – making information and customer service more accessible for our riders.
Starting today, June 6, 2016, Customer Relations (CR) and Customer Information (CI – the folks on Twitter!) are merging into one call centre.
This means when you call 604-953-3333 you will still get transit information, but you can also leave feedback at this number as well!
Creating a one-stop-shop for customer needs also means you can leave feedback during CI’s extended hours – Monday to Friday from 5:30 am to 12:30 am, and weekends from 6:30 am to 11:30 pm.
As of June 6th, all calls coming into CR will be automatically redirected to CI to make a seamless transition for customers.
Have questions or comments on the new call centre?
Comment below or tweet us!
Author: Adrienne Coling