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Customer Relations and Customer Information form one call centre

Members of our Customer Relations department in action.

Members of our Customer Relations department in action.

TransLink is combining two of our most popular phone numbers into one – making information and customer service more accessible for our riders.

Starting today, June 6, 2016, Customer Relations (CR) and Customer Information (CI – the folks on Twitter!) are merging into one call centre.

This means when you call 604-953-3333 you will still get transit information, but you can also leave feedback at this number as well!

Creating a one-stop-shop for customer needs also means you can leave feedback during CI’s extended hours – Monday to Friday from 5:30 am to 12:30 am, and weekends from 6:30 am to 11:30 pm.

As of June 6th, all calls coming into CR will be automatically redirected to CI to make a seamless transition for customers.

Have questions or comments on the new call centre?
Comment below or tweet us!

Author: Adrienne Coling


1 Comment

  • By Robert Russell, June 6, 2016 @ 2:40 pm

    Progress! That the way it was years ago and for many years.
    Just proves what worked in the past doesn’t need to be changed just because

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