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Translink Buzzer Blog

92 per cent of TransLink customers now wearing masks

Spot checks show high compliance following the implementation of TransLink’s mandatory mask policy

TransLink is thanking customers for complying with its mandatory mask policy, with new spot check figures showing around 92 per cent of customers are now wearing masks on board transit vehicles. This comes just over a week after the new policy came into effect.

Staff conducted spot checks at high customer volume locations across the system over several days last week. Approximately 31,000 customers were counted as part of the spot checks. Results show about 92 per cent of these customers were seen wearing masks.

“This is a very encouraging trend,” says TransLink CEO Kevin Desmond. “This level of compliance shows our approach is succeeding and we’ll keep working hard to ensure we can continue to build on these numbers. I’m pleased to see our customers are helping us make transit safer for the thousands of people who rely on the system every day.”

Customers are required to wear non-medical masks or face coverings while onboard all TransLink vehicles as physical distancing is not always possible on transit. Although Transit Police can enforce this rule requiring face coverings on transit, the initial focus of this policy is on awareness.

The mandatory mask policy is part of TransLink’s Safe Operating Action Plan, which includes increased cleaning and sanitizing of transit vehicles and hubs, increased service levels and steps to create space between customers where possible. Widespread mask use is essential for ensuring customers have confidence riding transit as British Columbia’s economy continues to reopen and more people commute around the region.