At TransLink, we believe everyone should be able to move around our region with confidence and comfort. That’s why accessibility is at the heart of how we plan and deliver transit services and why we’re updating our Accessibility Plan.

We’re inviting you to be part of the conversation online, or by phone.

What is the TransLink Accessibility Plan?

The TransLink Accessibility Plan outlines the actions we’re taking to identify, reduce, and remove barriers for people who use our services. Under the Accessible BC Act, public organizations like TransLink are required to update their Accessibility Plans every three years.

Our current plan was published in September 2023 and has been open for feedback since then. As we begin work on the 2026 update, we’re highlighting this opportunity for customers, communities, and stakeholders to share their experiences and ideas.

Share Your Feedback: April 8 – May 8, 2026

From April 8 to May 8, 2026, TransLink is seeking any additional feedback on the 2023 Accessibility Plan as we start work to update it. During this time, you can let us know what’s working well, what could be improved, and where barriers still exist.

All feedback received during the comment period will help inform our update to the Accessibility Plan, which will be published online in fall 2026.

Why Your Voice Matters

We’re especially interested in hearing from people with lived experience of disability, accessibility barriers, or systemic challenges.

Your insights help us understand what’s making a real difference, and where we can do better.

Our goals for this engagement are simple:

• Inform: Share information about the 2023 Accessibility Plan, the timeline for the 2026 update, and how to provide input.

• Consult: Listen to individuals and groups to identify new or ongoing barriers to accessing TransLink services.

What We’ve Accomplished Since 2023

Thanks to feedback from customers and advisory committees, we’ve made meaningful progress across our transit network. Highlights since we published the 2023 Accessibility Plan include:

Service Design and Delivery

• Completed the HandyDART Customer First Plan in 2025, outlining 19 actions to improve service
• Partnered with Spare labs to modernize HandyDART’s software system

Built Environment

• Opened a new accessible washroom at Metrotown Station
• Invested $19.6 million in sidewalk, curb ramp, and pedestrian crossing improvements near transit
• Completed major upgrades at Brentwood Station, including a new elevator and escalators
• Increased wheelchair-accessible bus stops from 82.5% in 2023 to 86.3% in 2025

Information and Communications

• Improved public announcement systems onboard SkyTrain vehicles
• Adopted a Language Access Policy that supports Plain Language, ASL interpretation, and closed captioning

Transportation

• Began delivering the largest bus service expansion since 2018
• Increased HandyDART service to offer more trips
• Extended HandyDART service hours until 2:00 a.m. in January 2026
• Began replacing older SkyTrain vehicles with new Mark V trains

Join the Conversation

Whether you’re a daily transit user, a caregiver, an advocate, or part of a community organization, your feedback matters. Help us shape a more inclusive transit system by sharing your thoughts between April 8 and May 8, 2026.

📧 Email: access.transit@translink.ca
📞 Phone: 778.375.7740

Together, we can continue building a transit system that works better for everyone.