Translink Buzzer Blog

Posts tagged: CMBC

106 new CNG buses roll into Surrey

Compressed Natural Gas Bus

Clean energy initiatives and safety are two high priorities at TransLink, which is why we’re excited to be adding 106 new Compressed Natural Gas (CNG) buses to the fleet at the recently upgraded Surrey Transit Centre. All 106 of these new buses will also be equipped with bus safety barriers to help keep our operators, and passengers safe. Transit riders can expect to see these new CNG buses in operation in Surrey starting this week, with full roll out of all remaining new clean energy buses by the end of 2018.

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TransLink raises $1.5 million by selling carbon credits

One of the compressed natural gas buses in the Coast Mountain Bus Company fleet.

TransLink has sold its first set of carbon credits under British Columbia’s low-carbon fuel program. By doing so, we earned $1.5 million that will be invested into improving service for our customers! Read more »

#SeaBus40: Celebrating four decades with a contest! Share your memories and you could win!!!!!

Burrard Otter - Photo Courtesy of SeaBus Marine Attendant Shirley DeRusha

Burrard Otter – Photo Courtesy of SeaBus Marine Attendant Shirley DeRusha

Look at that beauty. All the style and swagger one would expect from a sea-faring vessel that ferries more than 17,000 passengers between downtown and the North Shore each and every weekday. Not to mention the 11-15,000 daily riders on weekends!

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Get involved! Take the International Bus Benchmarking Group survey, April 24–May 21, 2017

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TransLink is a part of the International Bus Benchmarking Group (IBBG) that measures bus performance from larger transit agencies across the globe.

Each year, we ask our riders to participate in a survey through IBBG that helps us look at best practices, customer satisfaction, performance measurements. Your feedback is extremely important so that we can use to make our bus service better than ever!

Being a part of this group also gives members the unique opportunity to learn from other bus companies to improve performance.

Members of the International Bus Benchmarking:

The survey will be available from April 24 until May 21, 2017.

CLICK HERE TO TAKE THE SURVEY!

Check out a short interview with IBBG!

Author: Adrienne Coling

Safety barriers are coming to CMBC buses

For TransLink, safety is a top priority for all people travelling on transit, including our bus operators.

Assaults on operators are unacceptable and can put the lives of our riders at risk.

After a two-year process of piloting various barrier designs, assessing effectiveness, collecting user feedback and modifying designs, we are now ready to equip our buses with bus safety barriers.

Safety barriers allow operators to do their job, getting you where you need to go efficiently and safely, while maintaining driving sightlines, communicating with riders and protecting themselves against attacks.

Other tools CMBC currently utilizes to keep staff safe include security cameras, GPS radio system, emergency button, Transit Security, Transit Police, Violent Incident Prevention training and campaigns like “Don’t touch the operator.”

Bus barriers by the numbers:

  • All future orders of new 40′ and 60′ buses will come with safety barrier already installed. Buses will start arriving by early 2018.
  • 208 air-conditioned New Flyer Excelsior buses will be retrofitted with safety barriers.
  • Six trolley buses will be retrofitted as part of the expanded pilot program.
  • Retrofit of 214 buses will be underway by the end of 2017 and completed within two years.
  • Within 10 years, about 75 per cent of the fleet will have safety barriers installed.

Design features:

  • Sliding front portion allows easy customer communication and controls glare.
  • Fixed solid portion means barrier prevents attacks from behind—even when the sliding portion is open.
  • Offers protection from assaults including jumping assailants, thrown objects, climbing over and spitting.

What does this mean for riders?

Nothing changes! The bus barriers don’t affect your commute at all.

You will still be able to talk to and communicate with your favourite bus operator!

Want to know more? Check out the backgrounder!

Have you spotted one of these new bus barriers on your route?
Tweet us @TransLink and let us know what you think!

Author: Adrienne Coling

World Water Day 2017

Today is World Water Day 2017!

This annual event is about taking action to tackle the world’s water crisis and this year’s theme is wastewater (aka as the water that runs down the drain and we aren’t actively using) and how we can utilize this resource.

At CMBC, water conservation and using wastewater is an important part of our operations.
DID YOU KNOW?!?
Starting in 2016, CMBC has committed to reduce bus washing by at least 50% each summer between June and the end of September!A bus in the car wash at Surrey Transit Centre.
Plus! Anytime Metro Vancouver introduces Stage 2 water restrictions, CMBC will voluntary stop all bus washing, except in special circumstances.
 
These changes yield BIG water savings! At Burnaby Transit Centre alone, suspending bus washing translates to saving up to 35,000 litres of water each day!

At all transit centres, we use recycled or “wastewater” for the wash and fresh water is used only for the final rinse.

These water recycling systems reduce the amount of water required to wash each bus by about 75 per cent!

Want to learn more about World Water Day?
Visit WorldWaterDay.org or join the movement on Facebook.
 Author: Adrienne Coling

The season of giving continues with thousands of donations for Toys for Tots

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Delivering our promissory note of 3,000 toys to the Lower Mainland Christmas Bureau!

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Lots’o’toys!

It was a unseasonably chilly morning when Sparky the Elf promised 3,000 new, unwrapped toys on behalf of TransLink and its operating companies to the Lower Mainland Christmas Bureau (LMCB), but the air was filled with warm, holiday cheer!

Toys for Tots in our region was developed by a group of BC Transit operators back in 1985.

Each year since, the employees of the TransLink enterprise have donated to the less fortunate during the holiday season.

Donations have been made at all eight transit centres, TransLink Lost Property as well as HQs for TransLink, CMBC, BCRTC and Transit Police.

How do we deliver these packages of Christmas joy to the LMCB? By reindeer bus and shuttle, of course!

Santa, Mrs Claus, Sparky, Prancer (that’s me) and some plucky helpers collected 6,111 toys and items from across the Enterprise! That is on top of over $500 of cash donations!

This year is record-breaking and it wouldn’t have been possible without the immense generosity from all of our staff to make this season a little brighter for those in need.

Author: Adrienne Coling

TransLink receives Outstanding Employer Award for Take Your Kids to Work Day

2016 Outstanding EmployerEvery year, TransLink participates in Take your Kids to Work Day.

Kids aged 14 are invited to job shadow their parents or come along on a guided tour at BCRTC, CMBC and Transit Police to explore future workplace opportunities.

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Some of the grade nine students on the job for Take Your Kids to Work Day

This year we had 52 grade nine students take part in this event and it was a big success and not just the day!

The Canada’s Outstanding Employer Award recognizes employers for their outstanding performance and contribution to Take Our Kids to Work day activities.

Criteria for the award includes:

  • Promoting the importance of staying in school
  • Promoting pursuing post-secondary studies
  • Demonstrating creativity and innovation through engaging and exciting activities for visiting students
  • Supporting and explaining career choices and benefits of early career exploration

It was a very competitive process, but TransLink, along with 14 other outstanding organizations, stood out to the selections committee.

TransLink and its operating companies were chosen “For providing students with engaging and interactive opportunities to explore career options and learn about TransLink, Coast Mountain Bus Company, BCRTC and Transit Police as a future workplace. Students were given a tour of TransLink’s new Mark III train and received an in-depth look at technology that powers TransLink trains. They even got the opportunity to work with a K9 unit in Transit Police and the Fire Prevention Technicians that oversees fire prevention across the transit network.”

TransLink is honoured as an Enterprise to accept Canada’s Outstanding Employer 2016 Award for our participation in this annual event of fun, learning and exploring transit jobs.

We can’t wait until next year to host more eager students looking to get behind-the-scenes job experience in the world of public transit!

Author: Adrienne Coling

CMBC defusers provide emotional first aid to bus operators

Video from the Vancouver Sun

A “defuser” may sound like an electronic device but in the context of Coast Mountain Bus Company, it means something much more personal and important.

A CMBC defuser provides what they like to call “emotional first aid” to employees out on the road; they help operators better cope with serious incidents. .

When the volunteers of this program are called, it’s because a driver is in need of help due to a major accident, a passenger assault or even a death.

The internationally accredited program began in 1992 and is very similar to the same resources extended to police and fire service employees after a traumatic event.

Statistics show that people who get “defusing” shortly after an incident have a much better recovery rate.

Dave McKay has been in this vital support position for 15 years and now acts as the program’s coordinator. He says they try and get a defuser out to an operator in need within hours of an incident.

“Right now we have 23 defusers. We like to have anywhere between 25 and 30. We have eight more on the way!”

All defusers are volunteers and initially were only operators but now the positions are open transit employees, including some former mental health workers.

McKay says a defuser needs empathy, listening and people skills and be able to do well in a crisis. The incidents can be very traumatic for operators and defusers are on call during all service hours.

“In these stressful situations we make sure they don’t drive, bring them to a quiet place then we take them through a defusing process which includes international critical stress management.”

And it’s not only the operators that need some support. Due to its stressful nature, all defusers have sessions themselves after responding to 10 incidents.

A defuser may not be a well-known position outside of CMBC but it is a job that makes such a difference in the lives of operators and employees and helps us keep you moving across the transit network.

Author: Adrienne Coling