UPDATE: Besides apologizing for the recent SkyTrain disruptions, TransLink CEO Ian Jarvis says TransLink will be bringing in an outside adviser to help TransLink better prepare for future disruptions.
Hello Buzzer readers. Below is an update about the SkyTrain disruption yesterday. We’ll try our best to answer your questions. We’re still reviewing the disruptions yesterday and last Thursday, so bear with us!
Human error led to yesterday’s Millennium and Expo Line disruptions.
An experienced electrician was installing a new circuit breaker for the Evergreen Line at a power distribution panel when he accidently tripped the main breaker feeding the critical systems at SkyTrain’s operations centre, causing a system-wide shut down of train controls.
TransLink is still reviewing the details of the incident.
The power outage halted trains and impacted TransLink’s ability to communicate with customers over SkyTrain’s PA systems.
Additional resources were quickly mobilized to ensure continued customer safety and to help people get to their destinations.
Every available bus was used, and employees from all areas were called in to help or stayed well beyond their shifts for several hours. TransLink also relied on the news media, social media, television screens in the stations, and its website to communicate with customers.
Bus-shuttle hubs were set up at the busiest locations, with 42 buses running to keep people moving.
“Our trains are reliable 95% of the time, but we know that is little consolation for customers who are delayed for hours when we do have a significant breakdown,” said Doug Kelsey, TransLink Chief Operating Officer.
“Two major disruptions in one week is unprecedented, and the two incidents are completely unrelated.”
To show appreciation for customers, TransLink will offer a free day of transit on BC Day with details to be later announced.