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Translink Buzzer Blog

Send a text and help those affected by the wildfires in BC

B.C. remains in a state of emergency as 140 wildfires continue to burn across the province forcing mass evacuation orders and leaving tens of thousands of hectares of land burned. Multiple communities are affected and thousands of people are being uprooted. Urgent emergency services are required to support individuals and families.

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Bus Route Buzz : Horseshoe Bay

Bus Route Buzz

Great news Horseshoe Bay! This Bus Route Buzz is all about you! As part of Summer Service changes, we’ve increased frequency on route 257: Horseshoe Bay.

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Thank you for participating in the Broadway Extension and Surrey LRT consultations

Residents participate in the Surrey–Newton–Guildford LRT Project open house at Surrey City Hall on June 22.

Thank you to everyone shared their input in the recent rounds of consultation for the Millennium Line Broadway Extension and Surrey–Newton–Guildford LRT projects. The online surveys are now closed and all open houses for both projects are now complete.

TransLink and the City of Vancouver held four stakeholder workshops and three public open houses, hearing from more than 900 stakeholders and members of the public. As well, more than 3,000 online surveys were completed.

To learn more about Surrey LRT project, more than 430 people came out to two stakeholder workshops and three public open houses, hosted in partnership with the City of Surrey. We also heard from about 1,800 people through online surveys.

Stay tuned for updates on the next steps for both the Broadway Extension and Surrey LRT projects! We’re compiling the feedback received, and we’ll report on what we heard and how this input will be considered as project planning continues.

More than 900 stakeholders and members of the public participated in the Millennium Line Broadway Extension Project open houses and stakeholder workshops.

Author: Allen Tung 

Upcoming rail replacement work on the Expo Line

Running rail replacement on July 17, 19, 23, and 24 to 27 will mean modified late evening service between Stadium–Chinatown and Waterfront stations.

As part of keeping our system in a state of good repair, we are replacing 5,000 linear metres of running rail at four main locations close to Metrotown, Main Street–Science World, Stadium–Chinatown and Waterfront stations.

Replacement work is currently taking place in the Stadium–Chinatown area, resulting in modified evening SkyTrain service in downtown Vancouver. The affected times and dates are: from 9:30 p.m. until the end of service on Monday, July 17; Wednesday, July 19; Thursday, July 20; and Sunday, July 23, and from 11:59 p.m. until the end of service from Monday, July 24 through Thursday, July 27.

(Author’s Note: Due to the rescheduling of the J. Cole concert at Rogers Arena from Tuesday, July 18 to Wednesday, July 19, rail replacement work is cancelled on July 19.) 

Expo Line trains will terminate at Stadium-Chinatown Station, operating with a normal 5 minute frequency. A shuttle train will operate every 10 minutes between Waterfront, Burrard, Granville and Stadium-Chinatown stations. Expo Line passengers connecting at Stadium–Chinatown should allow for 5-10 minutes extra travel time.

Normal 10 minute service frequency is provided on the Millennium Line, and on the Expo Line to both King George and Production Way–University.  The Canada Line will also operate normally.

Customers are advised to watch destination displays and listen for train destination announcements. We thank you for your patience as we complete this essential work.

How does this affect your commute? Check out our Alerts Page for pattern changes and upcoming work.
Find more information on the entire project, visit translink.ca/railreplacement.

A day in the life of a SkyTrain Attendant – ride along with BCRTC President Vivienne King

Last week, British Columbia Rapid Transit Company (BCRTC) President Vivienne King, donned her reflective vest and steel toed boots to walk a mile (or likely many miles) in a SkyTrain Attendant (STA)’s shoes.

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Rail grinding on the Millennium Line on July 14 and 15

Rail grinding on the Millennium Line, from 11 p.m. until the end of service on July 14 and 15, will result in modified late evening service between Renfrew and VCC–Clark stations.

Heads-up Millennium Line passengers! As part of our regular maintenance program, crews will be grinding rails this Friday, July 14 and Saturday, July 15, resulting in modified late evening service.

From 11 p.m. until the end of service, a shuttle train will operate on the Millennium Line between Renfrew, Commercial–Broadway and VCC–Clark stations in both directions. Passengers travelling through Renfrew Station, please allow 5-10 minutes extra travel time to switch between the trains.

Expo Line trains—Waterfront to King George Station and Waterfront to Production Way–University Station—will operate normally. Canada Line is unaffected by this work.

What is rail grinding?

Rail grinding is standard maintenance work that we do on a regular basis on the Expo and Millennium lines, to improve ride quality, reduce noise levels, and extend the rail’s life. A locomotive pulls two trailers that have grinding stones, removing a small amount of steel from the rail to remove surface imperfections and re-profile the rail to improve ride quality.

A short-term side effect of this work is increased noise from anywhere between a few days to a couple of weeks while the freshly ground rail adjusts to the train’s wheels. We thank our neighbours and customers for their understanding while we complete this important maintenance work.

Want more information? Watch translink.ca/alerts for future updates on rail grinding locations.

Author: Allen Tung

Help us build a better transit alert experience

Transit Alerts

Last year, you told us how you use and access Transit Alerts, and now we’re back looking for your input on how you want to be notified about transit disruptions or service changes.

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#MyTransLink – July 11, 2017

It’s that time again! #MyTransLink is here to showcase your favourite moments in and around transit! Whether your transit is via land or sea, #MyTransLink captures it all! So hot off the web, I present to you these past weeks in transit!

Thank you for participating in our Southwest Area Transport Plan

#PaulThePlanner explains some of the proposals in Phase 2 of the Southwest Area Transport Plan to a pair of residents.

A big thank you to everyone who got involved and had their say on the Southwest Area Transport Plan (SWATP)! We received more than 3,200 survey responses between May 23 and June 19.  We also heard directly from people at 16 in-person events, some with more than 500 people in attendance.

While we are still going through all of the input we received, some of what we heard included lots of support for proposals that identified new bus service, including new connections from Expo Line to the Tsawwassen Ferry Terminal, a proposed service from Ladner Exchange to Langley, and new service along Blundell Road in Richmond.  Additionally, there was support for increased frequency on existing bus services, such as the 301, 311, 388, 430 and C76.

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Canada Day service—by the numbers


Photo mosaic by: translinkbc @ Mosaically

By land or by sea, Metro Vancouver residents flocked to the various public transit options to get to, from and around downtown Vancouver this past Canada Day. Compass Card data tells us that passengers tapped in and out approximately 182,000 times at Waterfront Station! That’s a nearly 190 per cent increase in the number of passengers travelling through on Saturday, July 1 compared to an average Saturday of the previous month.

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Pattullo Bridge weekend closure July 14 – 17

The Pattullo Bridge is celebrating its 80 birthday this year, and as part of regular maintenance and repair work to keep the bridge operational until it’s replaced, the bridge will be closed from Friday, July 14 at 9 p.m. to Monday, July 17 at 5 a.m. This closure will allow crews to repair the south side of the bridge.

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CMBC recognized as RCBC environmental champion

CMBC recognized as RCBC environmental champion

Harvinder Aujala (left), RCBC Information Services Manager, and Donna Bartel, CMBC Environmental Sustainability Manager

 

Each year the Recycling Council of BC (RCBC) hosts a celebration recognizing the valuable contributions made by individuals and organizations towards the preservation and protection of British Columbia’s environment. This year, Coast Mountain Bus Company (CMBC) was awarded the 2017 Public Sector Environmental Award for continued efforts in reducing environmental impacts.

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Who’s behind TransLink’s Social Media channels?

Social Media Team

Left to right: Robert Willis, Sarah Kertcher, Allen Tung

Hello Buzzer readers! It’s been a while since we’ve shined the spotlight on the people who put the blog and so much of TransLink’s social media together. First off, there’s the amazing and award-winning Customer Information team who look after TransLink’s official Twitter account. Their tireless work has been a model for other like-minded agencies and they’ve become a indispensable channel for all things service related and more!

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Canada Day Weekend Holiday Service for #Canada150

Saturday July 1 marks Canada’s 150th anniversary of Confederation!

SkyTrain, SeaBus, and bus will all be running on a Sunday/Holiday schedule with additional service to help you get to and from your Canada Day celebrations.

Beginning at 4 p.m., access to Waterfront Station will be modified to ensure customer comfort and safety during crowded periods. The Howe Street entrance will become exit only. SkyTrain staff and Transit Police will be on hand to redirect customers to the Cordova Street entrance.

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This innovative TransLink program projects to generate $1 million in revenue

Guy Akester, TransLink's Director of Real Estate Programs and Partnerships with Patti Parente, Vice-President of Real Estate for A&W Food Services Canada outside the new 24-hour A&W restaurant at Main Street–Science World Station.

Guy Akester, TransLink’s Director of Real Estate Programs and Partnerships with Patti Parente, Vice-President of Real Estate for A&W Food Services Canada outside the new 24-hour A&W restaurant at Main Street–Science World Station.

Retail is popping up at SkyTrain stations—it’s all part of TransLink’s innovative retail real estate program. This program is already generating about $500,000 per year in additional revenue, and we’re projecting, within five years, to double that figure to about $1 million annually!

How is TransLink doing this? As part of ongoing SkyTrain station upgrades along the Expo Line, TransLink is turning under-used spaces into coveted retail spaces. While revenue from the retail real estate program will not fund the system in its entirety, it is offsetting costs for our customers and providing them with added comfort and convenience.

Recently, we added our first 24-hour retailer at Main Street–Science World Station, an A&W restaurant. This creates a constant human presence at the station, which can put customers at ease and provide them with a safe place to go.

This is just the start for us. We’re continuing to explore new ways to include retail at stations as we continue upgrades along the Expo Line. One day, with technological advancements, you might even be able to pay at these retailers using your Compass Card!

Want to learn more? Check out these stories:

Author: Allen Tung