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Translink Buzzer Blog

The Evergreen Extension is now open!!!!!

Premier Clark and more open up the Evergreen Extension

With the cutting of the ribbon the Evergreen Extension is open!

It’s official. The Evergreen extension is live! It’s been a fantastic day so far. Come on down and join us!

Here’s a run down of the day so far:

10 a.m.
Premier Clark rode the first official non-public trip of the extension from Moody Station to Coquitlam Centre Station.

10:30 a.m. The Premier, officials from all levels of government including First Nations as well as TransLink CEO Kevin Desmond announced the opening of the Extension.

We also live streamed on Periscope.

12 p.m. The extension opened for the first public trips!

12-7 p.m. The community celebration is being held at all of the six new SkyTrain station on the Evergreen Extension.

There’s a lot more fun to be had today and tomorrow on the extension like live performances, a photo book, SkyTrain cut outs, Transit Police with their dogs, a community outreach bus, TRAMS buses, food trucks, and Lego displace of one of the Lafarge Lake-Douglas station that is out of this world!
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First in line to ride the train.

First in line to ride the train.

 

Transit tips to manage inclement weather

Transit tips to manage inclement weather

We might be getting snow soon in Metro Vancouver sometime soon. Here are some transit travel tips that can help make your ride more comfortable for you and your fellow commuters.

Know before you go.
If there’s snow or ice ensure you plan ahead with Trip Planner or  m.translink.ca on your mobile device, and make sure to allow yourself extra commuting time.

Sign up for transit alerts so you’ll be the first to know if there are changes in the transit schedule.

Follow our customer information team on Twitter (@translink), Facebook (TransLink) and save their number (604) 953-3333 on your mobile device.

Step Carefully

Snowy floors can become slippery floors. Where possible, kick the snow from your shoes before getting on the your chosen mode of transit. Use handrails and please be courteous to other passengers and don’t put your feet up on open seats.

Dress Warmly

While your ride will be climate controlled, we can’t control the temperature outside of our vehicles. Make sure that you’re dressed warmly for your trip to and from your stop.

Be Courteous

Please remember that transit is a popular choice on snowy days, therefore you may see more people out than usual. Always use your common transit sense to ensure a comfortable ride for everyone.

 

We’re doing our part too! Here’s what we do on our end to ensure service runs smoothly during inclement weather:

Consistent monitoring

Winter weather forecasting means more staff, buses and SkyTrains can be quickly deployed to keep riders moving.

Slow and steady

During adverse weather, operators are instructed to drive slower and with added caution to keep riders safe. Additionally, operators have a snow/ice switch which gives the bus tires better traction in the snow.

Play it safe

If a street is not plowed, operators may refrain from pulling into bus stops to avoid getting stuck. In these cases, operators will stop in an area that is safe and accessible for riders.

Trolley de-icer trucks will deploy spraying the entire trolley overhead system if there is a forecast risk of frost or ice. SkyTrain power rail and collector shoes on the trains will be de-iced as well as de-icing stations will be set up in covered areas and tunnels to prevent ice and snow compacts on the trains. Measures are also taken to make sure switches are protected from freezing.

During times of overnight snow, SkyTrain will run throughout the night to keep tracks clear.

If needed, articulated buses will be replaced by traditional buses as they’re more agile in and better equipped to handle hills or on streets that have poor conditions.

Canada Line trains are equipped with new breaking modes for train cars, similar to the ABS systems you find on some vehicles.

What are your tried and true snowy weather commuting tips?

The big guy in red rides into Vancouver this weekend for the Santa Claus Parade!

Courtesy of Rogers Santa Claus Parade

Courtesy of Rogers Santa Claus Parade

Here comes Santa Claus, here comes Santa Claus right down Santa Claus la–…. actually it’s Georgia and Howe.

That’s right! The 13th Annual Rogers Santa Claus Parade is happening this Sunday, December 4, 2016.

Due to the parade route, that also means some detours for buses in the area.

DETOURS

Buses affected: 2, 5, 6, 17, 20, 135, 240, 246, 250, 257, C23

From 10 a.m. to 5 p.m.

  • 5 Robson Regular route to Richards at Pender, then via Richards, Pacific, Burrard, Robson, regular route.
  • 5 Downtown Regular route to Robson at Thurlow, then via Thurlow, Pacific, Seymour, Pender, regular route.
  • 6 Davie Regular route to Richards at Pender, then via Richards, Pacific, Burrard, Davie, regular route.
  • 6 Downtown Regular route to Davie at Thurlow, then via Thurlow, Pacific, Seymour, Cordova, regular route.

From 10:30 a.m. to 4 p.m.

  • 2 Burrard Stn Regular route to Cornwall & Burrard then via Burrard, 4 Ave, Hemlock, 5 Ave, Granville, Seymour, Pender, Burrard, Dunsmuir then regular route.
  • 2 MacDonald Regular route to Pender & Burrard then continue Pender, Richards, Pacific, Pacific, Granville Bridge, West Cloverleaf, 5 Ave, Fir, 4 Ave,  Burrard, Cornwall then regular route.
  • 17 Oak Regular route to Robson & Seymour, then via Seymour, Pender, then regular route.
  • 20 Victoria Regular route to Robson & Seymoyr, then via Seymour, Hastings, then regular route.

From 10:30 a.m. to 3 p.m.

  • 135 Burrard Stn Regular route to Howe & Dunsmuir, then via Dunsmuir, Burrard, to temporary terminus on Burrard at Dunsmuir.
  • 135 SFU From temporary terminus on Burrard & Dunsmuir, regular route.
  • 240 Vancouver Regular route to Georgia & Pender, then via Pender, Richards, Georgia, regular route.
  • 240 15th Street Regular route to Georgia & Seymour, then via Seymour, Pender, Georgia, regular route.
  • 246 Vancouver Regular route to Georgia & Pender, then via Pender, Richards, Georgia, regular route.
  • 246 Highland Regular route to Georgia & Seymour, then via Seymour, Pender, Georgia, regular route.

From 10: 30 a.m. to 3 p.m.

  • 250 Vancouver Regular route to Georgia & Pender, then via Pender, Richards, Georgia, Homer.
  • 257 Vancouver Regular route to Georgia & Pender, then via Pender, Richards, Georgia regular route.
  • 250 Horseshoe Bay Regular route to Georgia & Seymour, then via Seymour, Pender, Georgia, regular route.
  • 257 Horseshoe Bay Express Regular route Georgia & Seymour, then Seymour, Pender, Georgia, regular route.

From 10 a.m. to 5 p.m.

  • C23 Main Regular route to Thurlow at Davie, then via Thurlow, Pacific, Seymour, Davie, regular route
  • C23 Davie Regular route to Davie at Richards, then via Richards, Pacific, Burrard, Davie, regular route.

Santa has sent us some tips for enjoying the parade:

  • Dress warmly and for the weather
  • Umbrellas block views so wearable rain gear is best
  • Please be safe and don’t enter private property
  • Respect the parade officials and volunteers
  • Allow families with small children to sit in front
  • Avoid parking and traffic by taking transit to the parade! The route is right near the Burrard, Granville and City Centre SkyTrain and Canada Line Stations.

Remember, this isn’t just a parade, it is one of the region’s biggest donation days for the Food Bank!

Since 2004, the parade has collected nearly 80,000 pounds of food for those in need in Metro Vancouver. So, remember to come out with your non-perishable food item or $1 loonie donation.

DID YOU KNOW??
For each dollar donated, the Food Bank can purchase $3 worth of food!

MOST NEEDED ITEMS:

  • Protein – canned fish/meat/beans
  • Natural peanut butter
  • Whole-wheat pasta and rice
  • Pasta sauce
  • Wholesome meals in a can – hearty soups/stews/chili
  • Canned fruit and vegetables
  • Healthy/low sugar cereal
  • Juices – natural fruit and vegetable
  • Infant formula and diapers

SCP 2016
You can download your own copy of the parade route here.

There are many other parades and festive events around the region this weekend and next. For a full list of detours and reroutes, visit translink.ca/alerts.

Author: Adrienne Coling

Bus Route Buzz: West End & Downtown – 5/6/C21/C23

Bus Route Buzz
West End downtown map
Back again with the next installment Bus Route Buzz!

Today we’re taking a closer look at the service changes for the West End and Downtown Vancouver, specifically the 5, 6, C21 and C23.

There are new trolley wires that have been installed along Cambie extending the 5 and 6 route.

6 Davie/Downtown

This 6 will now extend along Davie Street to provide better connects to Yaletown, Canada Line and Cambie Street.

Headed to the Expo Line? Transfer from the 5 at Burrard Station or from the 5 Robson/Downtown at Cambie and Dunsmuir – one block away from Stadium–Chinatown Station.

C21 and C23

These routes are merging into the new 23 Main Street Station/Yaletown/Beach serving Beach Avenue, Yaletown–Roundhouse, Stadium–Chinatown and Main Street–Science World Stations.

The redesign is to make our bus service more useful for people in this area. The conventional buses have over twice the capacity of Community Shuttles reducing the chance of pass-ups and overcrowding.

Stay tuned for the next edition in our bus route where we look at some Central Tri-Cities routes.

Plan ahead! Visit Trip Planner to map your route – use December 19 or later as your travel date.
Have questions? Contact Customer Information at 604.953.3333 or tweet @TransLink.

Author: Adrienne Coling

Bus Route Buzz: 135 SFU/Burrard Station/160 Port Coquitlam Station/Kootenay Loop

Bus Route Buzz
95 B line 160 map

As we mentioned yesterday, the Buzzer blog will be featuring the top 10 affected areas for this year’s Winter Service Changes and integration for the Evergreen Extension.

Today, we’re focusing on three routes; one is out, one is new and one has changed.

Let’s delve in!

95 B-Line

This brand new B-Line provides a more reliable and direct service with limited stop along Hastings.

Here’s the route:

The new B-Line will stop at: Burrard Station, Granville Street (Waterfront Station), Cambie Street/Abbott Street, Main Street, Commercial Drive, Nanaimo Street, Renfrew Street, Kootenay Loop, Gilmore Avenue, Willingdon Avenue, Hythe Avenue, Holdom Avenue, Kensington Avenue, Duthie Avenue and SFU Transportation Centre.

160 Port Coquitlam Station/Kootenay Loop

The 160 will provide local service in Burnaby and end at Kootenay Loop. This route change was made in order to provide better reliability and overall service.

Riders can continue to take the 160 from the Tri-Cities and transfer to the 95 B-Line along Hastings, beginning at Duthie Ave.

Heading downtown? The Evergreen Extension will now provide a faster and more frequent connected between the Northeast Sector and Downtown.

If you’re trying to get to Vancouver super early in the morning, you could take the N9, the NightBus that travels along the Millennium Line corridor that is getting extended service.

135 SFU

Starting December 19, the 135 is discontinued.

Stay tuned for the next edition in our bus route where we look at some West End and Downtown routes.

Need some more information on these routes? Check out our live stream with transit planner, Denis the Planner!

Plan ahead! Visit Trip Planner to map your route – use December 19 or later as your travel date.
Have questions? Contact Customer Information at 604.953.3333 or tweet @TransLink.

Author: Adrienne Coling

You are invited to Everything Evergreen on December 2 at Coquitlam Central Station!

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Evergreen means go on December 2 and that is cause for some major celebrating!

Come out to Coquitlam Central Station on the Evergreen Extension this Friday from 10:30 a.m. until 7:30 p.m. for a huge community celebration!

TransLink, along with our partners and local community groups are hosting a day of family-friendly fun.

I am immensely proud of the project team, our partners and all our staff across the enterprise who have worked tirelessly to see this project through. We now have the longest, driverless, automated rapid-transit system in the world. I am looking forward to seeing everyone on opening day. Come experience the new Evergreen Extension first-hand.”

– Kevin Desmond, TransLink CEO

There will be lots activities including: a LEGO-building station, ukulele lessons and kids’ craft as well as a stage at Coquitlam Central Station hosting a variety of talented community music groups to entertain all ages.

There are even whispers that the big guy in red might stop by in the early evening at Coquitlam Central Station!

We’re so thankful for the community partners who will be there supporting this great day. Look out for these organizations during the celebrations:

Coquitlam Centre

Coquitlam Express Junior Hockey Club

The Coquitlam Heritage Society

Coquitlam Public Library

Coquitlam Ukulele Tiny Instruments Enthusiasts Circle

Evergreen Cultural Centre

HUB Cycling

ICBC

Lougheed Town Centre

Save on Foods – Pinetree Store and Cameron Store

Port Moody Heritage Society

SHARE Family & Community Services

The Transit Museum Society of Vancouver

Bricks 4 Kidz

The first train rides on the Evergreen Extension start at 12 p.m. 

Even more entertainment will begin at the other Evergreen stations starting at 4 p.m. until 7:30 p.m.

You can find out more information of the day’s events this week right here on the Buzzer blog, our social channels and at translink.ca/evergreen.

Author: Adrienne Coling

Winter Service Changes start December 19, 2016

2016 bus service changes

With the Evergreen Extension opening on December 2, there are many changes for bus routes in and around the Tri-Cities plus the regular seasonal changes.

Service Changes will start on Monday, December 19, 2016 (note: some changes start a few days later).

To help transition to some of the new routes and new names of old routes, we will be introducing a series called Bus Route Buzz.

These posts will feature the top 10 affected service areas with route details, maps and even a live stream talk with one of TransLink’s planners to discuss some of the changes.

In the meantime, take a look at some of the highlights of these Service Changes:

  • With the addition of six new SkyTrain stations and 11km of track, this region will have a new transit choice that offers faster, more frequent and direct service between Coquitlam and Vancouver.
  • The Evergreen Extension gives us the opportunity to redesign the bus network. Twenty-two bus routes in the Tri-Cities will change, including the C24, 97 B-Line, 160, 188 and the 143.
  • Adjusting routes serving schools and post-secondary institutions to better reflect ridership during a two-week special holiday schedule.
  • Implementing recommendations from the 2015 Transit Network Review to the 5, 6, C23 and a new B-Line connecting Hastings with Downtown Vancouver.
  • Christmas and Boxing Day will run on a Sunday/holiday service schedule. Some routes will be modified to provide more frequent service.

You can find all the Service Changes at translink.ca/servicechanges.

Plan ahead! Visit Trip Planner to map your route – use December 19 or later as your travel date.
Have questions? Contact Customer Information at 604.953.3333 or tweet @TransLink.

Author: Adrienne Coling

Fun poll results: Secret transit friends

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After 150 votes about secret transit friends, the people have spoken.

It looks like the majority of people like to have some alone time on transit.

It’s always interesting to take examine our transit behaviour. Let’s get down to the results!

RESULTS:

Taking the top spot, people who like to keep to themselves with 54 votes (36%), in second are those who don’t have a secret transit friend but want one with 34 votes (23%)!

Following the leaders are those who see their transit friends but don’t interact garnering 23 votes (15%), a quick nod to riders who acknowledge familiar faces who weighed in with 20 votes (13%), those who chat occasionally with their transit buddies totaled 13 votes (9%) and the chatty Cathy’s who love to liven up a commute rounded out the poll with 6 votes (4%).

Remember! There are some people out there looking for a friendly face on transit.

I urge you to pop those ear buds out, look up and interact with someone around you. It might make you smile – or, someone else. Wouldn’t that be great?

Author: Adrienne Coling

Reminder: Black Friday at Metrotown

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Attention all shoppers!

We expect a significant increase of passengers at Metrotown Station accessing the mall for this year’s Black Friday sales.

To ensure the safety of all passengers and the public:

  • Always cross at designated crosswalks and follow pedestrian signs, traffic signals and directions from traffic flaggers.
  • Remain behind barricades at all times, and do not jaywalk or cut across the high-traffic bus loop.
  • Be courteous to other passengers and vehicles.
  • Make use of both exits at the station. The west exit only staircase is often less busy and is a quicker way to exit the platform.

We’ve added additional traffic flaggers to help pedestrians safety cross the street and more SkyTrain attendants will be at the station to help direct customers in and out of the station.

Customers who require elevator or escalator access can use one of the shuttles to connect to Metrotown Station.

The HandyDART and Community Shuttles that have been running since the elevator was taken out of service will continue to run until the new elevators are open.

The HandyDART operates approximately every 20 to 30 minutes between Metrotown and Patterson stations during the following hours:

  • Monday – Friday: 6 a.m. to 10 p.m.
  • Saturday: 9 a.m. to 10 p.m.
  • Sundays and Holidays: 9 a.m. to 8 p.m.

Passengers travelling with strollers can take the Community Shuttle to Metrotown Station from Patterson or Royal Oak stations. The Community Shuttle operates daily between 8 a.m. and 9 p.m. every 20 to 30 minutes.

While both shuttles are running, service will run between Metrotown and Patterson stations approximately every 15 to 20 minutes.

Author: Jessica Hewitt

Everything Evergreen: This bus is coming to a community near you!

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Outreach Bus (2)
We are over the moon excited that the Evergreen Extension will be opening on December 2, 2016!

However, we do understand that this changes transit options for many of our customers.

To help prepare everyone for the opening, this community engagement bus will be touring the Tri-Cities and getting riders on board and informed about new or changed bus routes, trip planning and more!

Outreach teams will be on and around the bus to answer any questions you have about the SkyTrain extension, stations, bus route changes and other transit related queries for your specific community.

The first trip is this Saturday, November 26 in Coquitlam during the Lights at Lafarge festival.

Come for the food, face painting and fireworks. Stay for the transit tips and Evergreen Extension bus awesomeness.

Take a look inside!

TransLink is also sponsoring a shuttle bus to help get you to this event. You can view the shuttle schedule here.

Keep your eyes peeled for this bus at more community events in and around the Tri-Cities as we prepare for the opening of the Evergreen Extension.

Spot the bus? Let us know by snapping a pic with our team and tweet us @TransLink!

Author: Adrienne Coling

Moving Forward with Phase One of the Mayors’ Council 10-Year Vision

Yesterday was a big day for Metro Vancouver!

It was a resounding, unanimous yes vote by the Mayors’ Council during their joint meeting with the TransLink Board as they officially approved Phase One of the 10-Year Vision for Metro Vancouver Transit and Transportation.

This major milestone will allow us to deliver the improved transit service for which our customers have been so eager.

These changes will help relieve overcrowding and pass-ups on our transit system and address the excessive gridlock our commuters face.

This plan includes $2 billion in transit and road improvements for the region.

Phase One improvements in 2017, 2018, and 2019 include:

  • 10% increase in bus service
  • 15% increase in HandyDART service
  • 20% increase in rail service
  • New or expanded transit services for neighbourhoods that currently have few or no transit options today
  • Safer walking and cycling routes
  • Reduced traffic congestion by fixing bottlenecks on major roads

We’re very excited about this milestone for the region and what it means for our customers!

Watch the Q&A period with Barry Forbes, Board Chair; Gregor Robertson, Vancouver Mayor; Linda Hepner, Surrey Mayor; and Kevin Desmond, TransLink CEO.

Watch the replay of the joint TransLink and Mayors’ Council Board Meeting on Facebook or Periscope.

Full details are also available in the press release here.

Author: Sarah Kertcher

Welcome to the Evergreen Extension! A sneak peek at Moody Centre Station (Photos)

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MoodyCentreStation1
As you may have heard around town, a teensy bit of news that was shared recently… the Evergreen Extension is opening December 2, 2016!!

The announcement was made at Moody Centre Station and we couldn’t resist taking a little tour ourselves to see more of one of the brand new stations.

Of course we took a few photos to share with our lovely Buzzer blog readers.

Enjoy!!

And just for fun, check out a quick timelapse from Moody Centre Station into the tunnel towards Burquitlam Station!

Stay tuned!

We will continue to share fun videos and pictures of the Evergreen Extension across our social channels in preparation for its opening in December.

Follow us on Facebook, Instagram and Twitter!

Author: Adrienne Coling

More connectivity for SkyTrain passengers!

SkyTrain at VCC-Clark Station
Today TransLink and Rogers announced the next phase in its partnership to enhance wireless connectivity and customer experience for SkyTrain passengers.

Rogers and Fido customers will now have access to Rogers LTE wireless coverage through the Edmonds Tunnel, helping commuters stay connected across Metro Vancouver!

This next phase expands on the LTE and voice access first made available to SkyTrain customers through the Dunsmuir Tunnel in July 2016 – a significant milestone that connects passengers along one of the busiest stretches in the SkyTrain network.

“This is just one way we are working to improve the transit experience by improving cellular coverage for our customers at no cost to taxpayers. We will continue to work with Rogers to build out wireless coverage along the SkyTrain, including Evergreen, Columbia and New Westminster.”

– Guy Akester, TransLink Director of Real Estate and Strategic Sourcing

Rogers and Fido wireless customers can now surf the Internet, make and receive calls, send and receive emails and text messages, stream video and music, and more on their mobile devices while travelling on the Expo Line between 22nd Street and Edmonds stations.

You can read the media release here.

Author: Jessica Hewitt

(Video) New Westminster Station upgrades are complete!

On Friday we announced the official completion of New Westminster Station upgrades taking the total completed stations from two to three. This was the latest of seven key SkyTrain stations and exchanges across the transit network that TransLink is currently in the process of upgrading.

The completed upgrades at New Westminster Station include:

  • A new elevator and escalators to improve access for customers with disabilities
  • Improved lighting throughout the station
  • Glass panels to replace the mesh screens and improve station visibility from street level
  • Better integration with the surrounding community to make it easier to connect to and from the SkyTrain system
  • New public art that improves the experience of riders

These upgrades mean improved passenger capacity, accessibility, safety and overall customer experience for our customers.

New Westminster Station Upgrades

Take the Transit Alerts survey today!

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Thousands of our riders look to Transit Alerts to learn about service issues, detours and more.

Whether you use our website or get SMS text notifications, these alerts help riders make important decisions about their transit trips.

Customers want to get timely, useful and accurate alerts that affect their commutes and to make our alerts service even better, we want to hear from you!

Until November 30, 2016, we’re collecting feedback about how our customers use and access transit alerts.

Your feedback will help us improve Transit Alerts to keep riders informed, allow riders to plan ahead more efficiently and help riders find alternative routes when necessary.

Take the survey at translink.ca/alertsurvey.

Looking to sign up for SMS text message or email Transit Alerts? Register here.

Author: Adrienne Coling