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Translink Buzzer Blog

Upgrades to the Commercial–Broadway pedestrian walkway are underway!

Rendering
We’re making major improvements to the pedestrian walkway at Commercial–Broadway Station to better connect you to Millennium Line platforms from the Expo Line.

To do this work, the pedestrian walkway to the Millennium Line trains (Platforms 1 and 2) at Commercial–Broadway Station will narrow.

Construction crews will partially demolish and reconstruct the existing walkway over the Grandview Cut.

The crossing will be narrowed through various phases. At the narrowest, the walkway will be reduced by 1.5 metres.

When construction is complete, the new pedestrian walkway to Platforms 1 and 2 will be 14 metres wide, roughly doubling the existing space for one of our busiest stations!

Details:

  • Access to the station and from the platform will not change. Customers can continue to use the stairs, escalators and elevators to access the platform.
  • The walkway narrowing will not affect SkyTrain service.
  • Hoarding has been put up along the entire length of the walkway. Additional lighting will be installed to ensure the area is well lit.

Station upgrades include:

  • New east platform serving westbound Expo Line trains.
  • New pedestrian walkway over Broadway, connecting the platform to the Millennium Line platforms and the westbound 99 B-Line stop.
  • Permanent queuing system and bus shelter for the 99 B-Line stop.
  • Widening of the walkway that provides access to the north station platforms (Platforms 1 and 2).
  • Two new elevators and four escalators (two going up and two going down from the platforms).
  • Expanded Broadway concourse.
  • Widened Broadway entrances to the Broadway Station.
  • New retail spaces in Broadway Station.
  • Replacement of mesh panels with glazed panels at platform level.
  • New lighting design to respond to specific conditions in the station.
  • New bike storage room that will accommodate 70+ bikes.

Rendering 2
Crews will work around the clock to minimize the impact of this construction but passengers should allow for extra travel time – especially during peak periods – until the walkway work is completed.

For more information on this project, call 604.953.3333
or visit translink.ca/commercialbroadway.

Author: Adrienne Coling

#MyTransLink – February 20, 2017

Hey Buzzer readers! We’re back with another edition of #MyTransLink, sharing your photos from around the system!

With a transit network spanning land, sea, and Sky(Train), it’s no surprise that you, are riders are able to capture some of our best photos.

Here’s what you shared this week!

 

[=]’These are the days we’ve been waiting for’ [=] #vancouver #burnaby #SkyTrain #MyTranslink

A post shared by Kobie Huang (@kobiehuang) on

Bridge life #newwestminster #mytranslink

A post shared by Rich Elliott (@therichelliott) on

This is why i love #beautifulbritishcolimbia.. taken from #carvolthexchange in #langley.. @translinkbc

A post shared by FerretLover (@atomikangel69) on

Want to be featured on the blog? You know you do! It’s easy!
Simply follow us on Twitter and Instagram, tag us and use the hashtag #MyTransLink.

Author: Sarah Kertcher

Donate your Compass Card to a great cause!

Compass Card Donation Bins

Moving people is what we do, and now through a new initiative with a long standing partner, the United Way Lower Mainland (UWLM), you can help!

Simply donate your new or semi-used, unregistered Compass Cards into one of our donation kiosks located around Vancouver. There are currently five donation kiosks for customers to donate their unregistered Compass Cards:

Canada Line kiosks

  1. Waterfront Station
  2. Vancouver City Centre
  3. Broadway–City Hall

Expo Line kiosks

  1. Granville Station (Dunsmuir exit)
  2. Compass Customer Service Centre (Stadium–Chinatown Station)

We hope to install more donation kiosks in the coming months at key locations around Metro Vancouver where customers are likely to tap in to their generosity and support this program and the United Way.

Transit plays an important role in helping people live full successful lives, whether it’s going to work,  job interviews, healthcare appointments or other activities that enrich their lives.

“Some of the region’s most vulnerable populations are reliant on both United Way funded programs and services – and on TransLink,” said Cathy McLay, CFO and EVP, Finance and Corporate Services, TransLink. “I am extremely proud of this new initiative and the ongoing commitment employees across the TransLink enterprise display to our United Way campaigns each year.”

To donate a Compass Card, simply deposit the unregistered Compass Card into your nearest donation kiosk. You can unregister your existing Compass Card by calling Compass Customer Service at 604-398-2042 or by visiting the Compass Customer Walk in Centre. The value from collected Compass Cards will be converted to Compass Tickets for distribution by UWLM to selected agencies working directly with those in need.

Author: Sarah Kertcher

Compass Stored Value Minimum Load Drops to $5!

You’ve asked, and we’ve listened!

We’re happy to announce that we have lowered the minimum Stored Value load amount for Adult Compass Cards at Compass Vending Machines (CVM)! Customers can now load Adult Compass Cards at a CVM and select a minimum Stored Value of $5! This change was based on feedback received from you, our customers, requesting a lower minimum Stored Value than the original $10.

This change applies only to Stored Value at a Compass Vending Machine. When loading Stored Value online, customers can choose from a number of set options starting at $10, or can choose to “pay balance” to bring a negative balance back up to zero. Minimum Stored Value load amount for Concession Compass Cards remains at $5.

For customers wishing to load an amount outside of the set CVM, online or phone parameters, a Compass Customer Service staff member at our walk in centre located at Stadium–Chinatown Station can help. For added convenience, customers add AutoLoad to their Compass Card directly from their bank accounts to automatically renew monthly passes or to top-up Stored Value using this form.

Author: Sarah Kertcher

The Transit Network Review is back and we want to hear from you!

Transit Network Review

The Transit Network Review is part of an ongoing process where TransLink takes a look at the transit network to identify service changes that will better meet the needs of customers and increase ridership.

With the 10-Year Vision in full swing, providing service improvements across the network in the coming months and years, we have an opportunity to deliver on more and better services for our riders, across Metro Vancouver.

The last review was in 2015 where we went out to the public for extensive consultation resulting in 12,000 completed surveys leading to 85 service changes.

The majority of these changes were implemented when the Evergreen Extension opened in December 2016.

Now, we’re back again looking at different service areas – Silver Valley, Clayton Heights, Morgan Creek communities, as well as Port Coquitlam-South Coquitlam.

Focus for the 2017 Review:

  • Delivering Service in new areas
    • Proposed transit network changes that will provide new service to areas that do not currently have service, or have limited service, including:
      • Proposed new 733 Bryant/Haney Place/Pt Haney Station
      • Proposed new 741 Anderson Creek/Haney Place/Pt Haney Station
      • Proposed new 372 Clayton Heights/Langley Centre
      • C53 Cranley/White Rock Centre
      • 354 White Rock South/ White Rock Centre/Bridgeport Station
  • Improving existing routes to better connect to key destinations
    • Develop options to improve the 159 and 169 routes.

Get involved!

You can get involved two ways: complete the online survey or attend one of our open houses.

The survey will run from February 14, 2017 until March 6, 2017.

You can find more information about the Transit Network Review at translink.ca/networkreview.

Author: Adrienne Coling

Phase One of the 10-Year Vision continues by rolling out 85,500 more HandyDART trips in 2017

Today is a great day for HandyDART riders!

85,500 more trips are now available in 2017 as part of the Phase One transit improvements from the 10-Year Vision.

And that’s not all!

Over the next three years, additional investments in HandyDART outlined in Phase One of the Vision will add a total of 171,000 more trips per year, representing a 15 per cent increase.

For customers who rely on HandyDART for travel across Metro Vancouver, this expanded service means greater flexibility and more availability of this essential service.

“HandyDART is a lifeline for people who are unable to use our buses and trains—that’s why we prioritized adding more HandyDART services as quickly as possible. It’s a critical service for our region, connecting customers with their communities and helping them get to where they need to go.”

– Kevin Desmond, CEO, TransLink

Watch the announcement below!

You can check out the full 10-Year Vision at tenyearvision.translink.ca

Author: Adrienne Coling

More snow is on the way! Check with TransLink and know before you go!

Old man winter is having a blast in Metro Vancouver and that has meant some interesting and sometimes frustrating commutes for our riders.

We are preparing for another storm this afternoon with anti-icing measures along trolley lines, SkyTrain and Canada Line as well as extra staff and buses standing by, if needed.

During inclement weather such as this, it’s more important than ever to know before you go!

Please check TransLink.ca/Alerts for any detours, reroutes, delays or disruptions and contact Customer Information on Twitter (@TransLink) or by phone at 604-953-3333 where you can ask questions about specific routes and areas. If driving is part of your travel plans, visit drivebc.ca for road conditions.

By doing this, you’ll be all set for whatever weather comes our way!

Check out our previous snow-related posts that give you some excellent transit tips to manage inclement weather, an in-depth look at 6 things TransLink is doing to prepare for more wintry weather and explains what role Transit Supervisors play when the snow falls.

Author: Adrienne Coling

Thank you for your patience during recent Canada Line service disruptions

Canada Line North Arm Bridge

There is no denying that Mother Nature has not been kind to Metro Vancouver roads this winter season. Our Public Transit system has been no exception to this. Part of the TransLink mission is to provide a sustainable transportation network for our customers and this has proven challenging of late.

The past few days have been tough on commuters across Metro Vancouver, but for Canada Line passengers impacted by recent major delays, we know that a tough commute has been made even more difficult. We extend our sincere apologies to our customers for those service disruptions.

The unprecedented weather patterns and environmental conditions have presented us with many challenges, including in a particularly steep area over the Fraser River (the North Arm Bridge). Because of the steep grade, trains require full power when travelling through this section of the bridge, and Canada Line believes ice buildup on the power rail is the likely cause of the disruptions.

With more wintry weather in the forecast, we’re working diligently to reduce the likelihood of this issue repeating itself. Please be assured that we remain committed to dedicating the necessary resources in doing everything possible to prevent recurrence.

Once again, we apologize for the delays and appreciate your patience and support as our teams work to keep you moving through this weather.

Author: Sarah Kertcher

My TransLink – February 7, 2017

Another edition of My TransLink coming atcha’!

ICYMI: My TransLink is a rider-focused series where we want you to share your transit photographs from across the system on social media and in turn, we share your amazing pics right here on the Buzzer blog. Basically, this is all about you!

Let’s see what you’ve captured over the last few weeks!

The daily commute 🛳 #mytranslink

A photo posted by Jaemie Sures | 📍Vancouver (@jaemiesures) on

I’m in love with this photo #95 #bline #95bline #135sfu #mytranslink @translinkbc

A photo posted by Damien (@rainyday59) on

55 #sfu #burnabybc #burnabymountain #winter #snow #britishcolumbia #mytranslink

A photo posted by Vancouver, Persian Style (@persianyvr) on

Want to be featured on the blog? You know you do! It’s easy!
Simply follow us on Twitter and Instagram, tag us and use the hashtag #MyTransLink.

Author: Adrienne Coling

Results from the Learn ‘n’ Poll about where you get your transit information

meta-chartOur latest poll was something of a hybrid. Dubbed as a Learn ‘n’ Poll, we posted many of the ways you can get information about your transit trips and TransLink.

Then, you voted on which were your “go-to” spots for transit info.

You did some learning, you did some voting and now we know that the majority of you head to the source, the mothership that is translink.ca! The TL website took the top spot with 88 votes.

Next up were the ever-popular transit apps with 54 votes, followed closely by @TransLink on Twitter with 48 votes.

Transit Alerts (either by SMS text or on the Alerts page) garnered 26 votes, “Other” – with a special nod to tcomm.bustrainferry.com – grabbed 13 votes, Facebook, radio and in-person info gathering tallied 12, six and five votes, respectively.

Thanks for everyone who voted! Until the next Learn’n’Poll, keep on keepin’ on!

Author: Adrienne Coling

Running Rail replacement begins February 5, 2017

2015 Running Rail work

2015 Running Rail work

**UPDATE** Due to snow and ice, this work for February 5 to February 8 is cancelled. Work is set to begin on February 13 if weather permits.

An important part of delivering transit service to the region is keeping our system in a good state of repair.

Sometimes that means rewiring trolley wires, station upgrades, bus refurbishments, rail work or a variety of other necessary maintenance projects.

The Running Rail Replacement Project on the Expo Line will begin on February 5 to February 8 and February 13 to February 15 starting at 9:30 p.m. as part of the SkyTrain Rail Asset State of Good Repair Program.

So far, we’ve replaced 15,013 linear metres of running rail!

  • 800 linear meters west of Main Street Station (1997)
  • 1,575 linear meters between 22nd Street and New Westminster Stations (2001)
  • 1,506 linear meters between Waterfront and Burrard Stations (2001)
  • 1,282 linear meters between Main and Stadium Stations (2003)
  • 1,200 linear meters at the curve west of Broadway Station (2006)
  • 1,400 linear meters at the OMC Gatehouse curve (2008)
  • 1,500 linear meters at the curve west on New West Station (2009)
  • 1,200 linear meters at Edmonds outbound curve and OMC2 inbound curve (2011)
  • 1,650 linear meters at OMC2 outbound curve and Edmonds Station inbound curve (2015)
  • 2,900 linear meters at Broadway Station “S” curve (2015)

During this phase, we will be replacing 5,000 linear metres of running rail at four main locations close to Metrotown, Main Street–Science World, Stadium–Chinatown and Waterfront stations.

What to expect

Due to the complex nature of scheduling this required maintenance project, we will complete this work in various phases at each location.

In order to complete this work, single tracking will occur around where the work is being done.

To help customers get where they need to go during this time, SkyTrain will also be slightly modified.

  • From 9:30 p.m. until the end of service, Expo Line trains will be single tracking (trains travel on the same track in alternating directions) at Main Street–Science World and Commercial–Broadway stations.
  • During this time Expo Line trains will only operate between Waterfront and King George stations. There will be no Expo Line trains to Production Way–University.
  • Expo Line trains between Columbia and Production Way–University stations will be temporarily replaced with Special SkyTrain Service trains operating between New Westminster and VCC–Clark stations.
  • Passengers from other stations on the Expo Line can change trains to this service at New Westminster and Columbia stations.
  • Millennium Line and Canada Line will operate normally.

SkyTrain pattern change 1We will provide more specific information on upcoming work and how this may impact your travel as the project continues into June 2017.

**PLEASE NOTE** This work is weather dependent. Please check the Alerts page for updates.

Thank you for your patience as we work to keep the Expo Line safe and reliable for years to come.

For more information on the Running Rail Replacement Project visit On Track.
Updates to single tracking will be posted to Transit Alerts.
Have questions? Ask away!
By phone: 604.953.3333
Online: @TransLink

Author: Adrienne Coling

More snow is on the way for Metro Vancouver

When I was young, I thought these were the cat buses in Totoro 🐱🚎

A photo posted by JASON YEH (@jsonyeh) on

Despite the fact that Wiarton Willie and Shubenacadie Sam both predicted an early spring this Groundhog Day, our local weather forecast is calling for snow Friday morning.

With the possibility of two to five centimeters of snow falling tomorrow and possibly into the weekend, here are some of the ways our operations team is preparing to keep you moving through snow and slushy wintry conditions:

  • We work closely with our municipal partners to have bus routes plowed first.
  • If a street is not plowed, operators may refrain from pulling into bus stops to avoid getting stuck. In these cases, operators will stop in an area that is safe and accessible for riders.
  • Trolley de-icer trucks will spray the entire trolley overhead system if there is a forecast risk of frost or ice.
  • SkyTrain power rail and collector shoes on the trains will be de-iced, and de-icing stations set up in covered areas and tunnels.
  • Measures are also taken to ensure rail switches are protected from freezing.
  • During times of heavy overnight snow, SkyTrain will run throughout the night to keep tracks clear.
  • Where possible, articulated buses are replaced by traditional coaches as they’re more agile and better equipped to handle hills or streets with poor conditions.

Check out our posts from earlier this season with some excellent transit tips to manage inclement weather, an in depth look at 6 things TransLink is doing to prepare for more wintry weather, and what role Transit Supervisors play when the snow falls.

Know before you go.
If there’s snow or ice, ensure you plan ahead with Trip Planner or  m.translink.ca on your mobile device, and make sure to allow yourself extra commuting time.

Sign up for transit alerts so you’ll be the first to know if there are changes in the transit schedule.

Follow our customer information team on Twitter (@translink) and save their number (604) 953-3333 on your mobile device.

Step Carefully

Snowy floors can become slippery floors. Where possible, kick the snow from your shoes before getting on the your chosen mode of transit. Use handrails and please be courteous to other passengers and don’t put your feet up on open seats.

Dress Warmly

While your ride will be climate controlled, we can’t control the temperature outside of our vehicles. Make sure that you’re dressed warmly for your trip to and from your stop.

Be Courteous

Please remember that transit is a popular choice on snowy days, therefore you may see more people out than usual. Always use your common transit sense to ensure a comfortable ride for everyone.

Are you ready for spring, or excited for this wintry rewind?

Author: Sarah Kertcher

So, you wanna be a bus operator? Come to our Reddit AMA!

 

asktranslink

If you haven’t heard, we’re currently looking for busloads of new operators to help us move the region.

Being a Coast Mountain Bus Operator is an amazingly rewarding career. With over 1,300 Conventional buses and 140 Community Shuttle buses in our fleet, we’re once again adding drivers to keep the wheels on the bus going ’round and ’round.

Our Transit Operators play a vital role in keeping our region moving, literally, and with ridership in the region growing at a rapid pace, and we’re looking for motivated, energetic and customer-centric people like you to hop on board!

Bus Operator AMA

Want to get an inside look at what it’s like to be a Bus Operator? Join us this Friday, February 3rd, 2017 at 1:00pm PST on Reddit for an AMA (Ask Me Anything) with one of our very own seasoned Bus Operators! Come prepared with your questions about what it’s like moving people each day, how you apply, or anything else related to what it’s like to be a Bus Operator. If you can’t make it to the AMA, post your question below and we’ll do our best to answer it during the AMA.

If you’re interested in applying online, check out our video tutorial on how to use our careers page!

 

Author: Sarah Kertcher

Construction work continues on the SkyTrain system

Commercial Station by Dana Lu.

Commercial–Broadway Station by Dana Lu.

**UPDATE** Due to weather conditions, the work at Commercial–Broadway Station was delayed. The pedestrian walkway to the Millennium Line trains (platforms 1 and 2) at Commercial–Broadway will narrow starting this Sunday, February 19th.

We are working hard to ensure our system meets the needs of our customers. You may have seen, or heard, crews at Stadium-Chinatown and Commercial-Broadway stations working over the last few days and weeks.

Stadium–Chinatown sign installation

You’ve told us that you wanted more signage on the system and we are working away to make this happen. We’ve installed new signage at virtually every platform at Expo and Millennium Line stations.

2013-10-03_ST_006

Fencing and signage before

Inlet trackside

What fencing and signage will look after completion

Right now, construction crews are installing a new fence to mount new directional signs at Stadium–Chinatown Station.

To ensure our customers know where to go when they are on the train, we’re installing trackside rails and fences to mount large signs.

If you’ve been on the Evergreen Extension, you’ll see similar fencing and signs installed between platforms.

These signs are essential so customers can see what station they are arriving at and the route of the train. This work will continue on Sunday to Thursday nights between the hours of approximately 2 a.m. and 5 a.m. over the next couple of weeks.

Residents in the area may hear nighttime noise as this work can only be completed when trains are not running. If we did this work during the day, this would mean we couldn’t provide service to Stadium–Chinatown Station.

We recognize that this work has an impact on residents who live near the station and we thank everyone for their patience while we make these improvements.

Upgrades continue at Commercial–Broadway Station

commbway_stn_rendering
Beginning in early February, the pedestrian walkway to the Millennium Line trains (platforms 1 and 2) at Commercial–Broadway Station will narrow.

Construction crews will partially demolish and reconstruct the existing pedestrian walkway over the Grandview Cut.

The crossing will be narrowed through various phases. At the narrowest, the walkway will be reduced to just over four metres wide. When construction is complete, the new pedestrian walkway to platforms 1 and 2 will be 14 metres wide!

Details:

  • Access to the station and from the platform will not change. Customers can continue to use the stairs, escalators and elevators to access the platform.
  • The walkway narrowing will not affect SkyTrain service.
  • Hoarding will be put up along the entire length of the walkway. Additional lighting will be installed to ensure the area is well lit.
  • Please allow for extra travel time when connecting through Commercial-Broadway Station. Customers should expect some additional crowding at the station during peak times.

When complete, the station will include:

  • An additional platform for Expo Line trains, a widened crossing over the Grandview Cut and a new pedestrian walkway over Broadway.
  • New elevators and up and down escalators to improve access for customers with disabilities.

Together with the contractor, we are making every effort to minimize the impact of this construction activity. Crews will work around the clock to ensure that the upgrades are completed as quickly and safely as possible for the benefit of residents and users of the SkyTrain station.

Construction is expected to be complete by next winter.

We thank our passengers and neighbours for their patience as we make these much-needed improvements.

If you have questions or concerns about these projects,
please reach out to Customer Information by phone 604.953.333 or on Twitter.

Author: Jessica Hewitt

Fare Review Phase Two starts January 30, 2017!

Fare Review graphicIn 2016 TransLink began an in-depth look at our fare structure as we kicked off our Fare Policy Review.

In Phase One, many of you agreed that it’s time to take a fresh look at the way we price transit in Metro Vancouver.

We’ve taken your feedback and used it to generate possible options for three core components of the transit fare system:

1. Distance Travelled
2. Time of Travel
3. Service Type

Now, the second phase of the review is starting and we want to hear from you about these options!

How to get involved

Discussion Forum

As part of the second phase, we’ve launched a brand new discussion forum, moderated by our very own Fare Review experts!

The forum is a great place to share ideas, ask questions and learn more about potential fare options.

Don’t be discouraged if some discussions seem too technical – asking someone to explain is a helpful way to deepen everyone’s thinking.

If you’re a serious transit fan, on the other hand, you’ve found your playground!

Either way, let’s talk!

Next Steps

Based on the feedback you give us in Phase Two, we’ll narrow down to a short-list of options to bring back to you later this year in Phase Three.

At that point, we’ll also begin to map out the options for varying fares by product type and user type sot tht we can bring forward a complete package for review in Phase Four.

For more information on our current fare structure visit translink.ca/farereview.
Have questions about the Fare Review? Email farereview@translink.ca.

Author: Jessica Hewitt