ALERT! : More info
Translink Buzzer Blog

Notes from TransLink’s 2011 AGM at Vancouver Transit Centre

Our AGM speakers: TransLink board chair Nancy Olewiler, Chief Financial Officer Cathy McLay, CEO Ian Jarvis, and Chief Operating Officer

We held our 2011 annual general meeting (AGM) out at Vancouver Transit Centre on Wednesday, May 30, 2012—and we had a packed house!

Around 150 people joined us to hear about TransLink’s performance in 2011, with many coming to offer their comments on the recent TaxiSaver news that has been in the media lately. The meeting ran an hour overtime to accommodate all the discussion!

The packed audience at the TransLink 2011 AGM.

Read on for a few more photos and a summary of what happened.

TransLink CEO Ian Jarvis addressing the audience at our 2011 annual general meeting.

Our CEO Ian Jarvis talked about the work we did in 2011. Highlights include a record high customer service rating, and moving more people even though we didn’t increase our funded service hours in 2011.

You can check out all our 2011 achievements in this press release and our 2011 annual report, but here are a few in bullet form:

  • We delivered nearly 232 million rides in 2011 – 6.6 per cent more than in 2010, even with the unusual surge in usage created by the Winter Olympics.
  • Transit revenue rose 5 per cent over 2010 and bus productivity increased by more than 3 per cent – the first increase in seven years.
  • 98 positions were cut across the organization (including operating companies Coast Mountain Bus Company and BC Rapid Transit Company) in 2010-2011.
  • TransLink also reduced the amount spent on consulting, fuel and operations, so that the cost of running the Authority has risen at less than the rate of inflation.
  • Reducing operating cost per passenger by 10 percent over 2010, despite rising fuel costs;
  • Improving fleet maintenance practices to keep the cost of maintenance down;
  • Reducing overtime by improving scheduling;
  • Cutting fuel consumption on buses in part through the “Idle-Free CMBC” policy, with fuel consumption dropping to 55.8 litres per 100 kilometres from 61.4 in 2008.
  • TransLink also continued its successful bond issues and has raised a total of $500 million in 2010 and 2011 with bonds for 10-year and 30-year periods, respectively.

A speaker comments on about the TaxiSaver program.

Many in attendance also spoke to the value of the TaxiSaver program in their lives, asking questions and making comments about its continuance. (More on the TaxiSaver issue here.)

Our meeting began with 10 minutes of questions, and the last hour of the meeting was also spent on discussion about TaxiSavers and more. We announced that we are putting the plan to eliminate the program on hold while consultations proceed with more of the stakeholders involved.

Another speaker raises questions about the TaxiSaver program.

Lots of media were in attendance to cover the discussion. Here’s a few of the articles that popped up afterward: CKWX, CTV, Georgia Straight , Surrey Leader , Metro, New Westminster NewsLeader, CKNW, The Province, Langley Advance.

And we also ran a tour of the Vancouver Transit Centre afterward… I’ll have another post about that! (Here it is!)

View the webcast online

If you’d like to see the meeting, visit this link and check out a recording of our webcast — you’ll have to register and log into the webinar interface to see it.

I’ll also have the YouTube video up soon and I’ll update this page with the link when it arrives!

Edit, June 1, 2012: OK, here’s the YouTube link:

I’ll also embed the same video below.


  • By Kevin, May 31, 2012 @ 4:19 pm

    I’m still quite disappointed that only two questions from webinar participants were allowed; there was a fair bit of hype over the fact that we *could* participate by webinar and then we didn’t get to in the end.

    Also, it’s rather important to have the questions broadcast with the webinar as well – or at least summarised by the speaker – or we can’t hear them.

  • By Robert Willis - Buzzer Editor, June 1, 2012 @ 8:45 am

    Kevin: Thanks for watching the AGM online. We would have loved to get to all of the questions that came via the webcast and on Twitter, but we simply had too many questions for the amount of time available. We actually ran an hour longer than intended in order to answer the question we were able to answer. That said, we are planning on reply to webcast questions that weren’t answered via the emails users provided to log into the webcast.

    We tried our best to get speakers in the room to go speak into the microphones. However, some people proceeded to ask questions when the microphone holder wasn’t in front of them.

    We’re always looking to improve our webcasts, so we’ll take your points into consideration as we debrief on the process.

    Thanks for the comment!

  • By Ric, March 11, 2013 @ 10:25 pm

    Any idea when this year’s AGM will be?

Other Links to this Post

  1. The Buzzer blog » Snaps from our tour of Vancouver Transit Centre — May 31, 2012 @ 3:32 pm

  2. The Buzzer blog » On Twitter, the Stanley Cup riot, and optimizing our system: video interviews from our 2011 annual report — June 5, 2012 @ 2:01 pm

RSS feed for comments on this post. TrackBack URI

Leave a comment

Please read our Participation Guidelines before you comment.