Outage of some online properties starts Friday, June 15
Outage of some online properties starts Friday, June 15
We just wanted to let everyone know that some of our online services we’ll be temporarily unavailable starting around 7pm tomorrow, June 15, 2012 and coming back online late in the evening on Saturday, June 16, 2012.
We have some required maintenance that needs to be done to our scheduling, management and customer information software.
Here’s a quick list:
- On Friday around 7 p.m., the Feedback Form will be offline.
- On Saturday around 6:45 p.m. Schedules, Next Bus and TripPlanner will be unavailable.
- This will, of course, affect some of the services on m.translink.ca.
I’ve been told that these upgrades are on TransLink’s side only and there’ll will be no changes to the services for customers once they’re back online. For TransLink, the maintenance will mean an important upgrade to our systems.
During this outage, the following services will still be available:
- For transit information and customer service, please call 604.953.3333 or tweet @translink
- Next Bus SMS texting: text the 5-digit bus stop number to 33333
Please pass this along to anyone you know who might be affected!
PS: we’re making this post stay at the top of the Buzzer blog for the weekend — check below for a few newer posts below.
That’s such BS! I tried to text 33333 on Friday afternoon a few times, and it didn’t give me any information.. .how useless.. thanks translink, as ever so efficient — NOT!
Anonymous: Hmm, that’s unexpected. Try it now: the service should be back up!
Hi all,
Starting today, June 6, 2016, Customer Relations (CR) and Customer Information (CI – the folks on Twitter!) are merging into one call centre.
This means when you call 604-953-3333 you will still get transit information, but you can also leave feedback at this number as well.
Thanks!