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How do you find out if your regular transit route changes?

How do you find out if your regular transit route changes?

Could this man be phoning customer service about a change to his bus route?

I don’t want to believe it, but September is quickly approaching. Every fall we makes changes to our transit service. And every summer, we at TransLink talk amongst ourselves about how best to communicate those changes.

Regular readers of the blog and Buzzer newsletter know that we post and print these changes. However, we know that not everyone reads the blog or the newsletter (it’s shocking, we know).

In anticipation of this year’s September service changes, we’d love to know how you get your service change information. More specifically, how do you find out about changes to the transit route(s) you regularly use?

We’d also like your suggestions on how we can better inform riders of service changes. Take the poll and leave a comment with your thoughts. Let’s get more people in the know, so, come September, there are fewer surprises!

If your regular transit route changes, how do you usually find out?

  • translink.ca (24%, 55 Votes)
  • Buzzer blog (17%, 40 Votes)
  • signage at bus stop (17%, 39 Votes)
  • Buzzer newsletter (9%, 21 Votes)
  • Twitter (8%, 18 Votes)
  • I only find out when the transit service actually changes (8%, 18 Votes)
  • printed time table (3%, 8 Votes)
  • bus operator (3%, 7 Votes)
  • friends, family, colleagues or other students (2%, 5 Votes)
  • TransLink customer service (2%, 5 Votes)
  • newspaper (2%, 4 Votes)
  • other (2%, 4 Votes)
  • printed leaflets (1%, 3 Votes)
  • radio (1%, 3 Votes)
  • TransLink staff providing in-person outreach about changes (1%, 2 Votes)
  • Facebook (0%, 1 Votes)
  • TV (0%, 1 Votes)

Total Voters: 123