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Service optimization 2013: your feedback helps move bus changes forward

Service optimization 2013: your feedback helps move bus changes forward

TransLink service optimization consultations 2012
A snap from one of our service optimization consultations in fall 2012.

Heads up: after a ton of consultation, we’ve now finalized plans for bus service changes slated for late 2013.

You can now download the full report that details our updated plans for major bus route changes in 2013, and summarizes the public feedback!

Here’s a quick recap of what we’re talking about:

  • Service optimization is the ongoing TransLink program looking at how to make the best use of our transit resources, guided by 10 principles confirmed by the public.
  • For optimization in 2013, TransLink staff proposed changes to 34 bus routes across the region.
  • We did extensive public consultation on our proposals from November-December 2012. (11 open houses! Online questionnaire! More than 800 comments received!)
  • Based on this feedback, we’ve modified some of our proposals and confirmed the others.
  • And on Monday Feb 25, we’ve posted our Consultation Summary report at translink.ca/serviceop2013, which details our updated plans for bus route changes, and summarizes public feedback.

Not in place until late 2013/early 2014, and changes vs cuts

Now all caps for the important bit: THESE CHANGES ARE NOT SLATED TO TAKE PLACE UNTIL LATE 2013/EARLY 2014! They likely won’t go ahead until December 2013 at the earliest, given the time needed to get bus stops and vehicles in place and allow for more detailed planning and scheduling.

And another all caps: THESE ARE BUS CHANGES, NOT CUTS. These changes don’t reduce the overall transit service hours in the region—instead, they reallocate the hours to better match where people are travelling. Put another way: there are reductions of some services, but in most cases they are matched by reinvestments of service in the same area (or a redesign of the services to better match the area).

Your feedback spurs revised proposals

Most of our proposed changes went over quite well, but a few drew a significant response.

So we’ve revised several proposals based on public feedback, including:

  • C1/C2 – a revised proposal was developed in consultation with community groups in Burnaby Heights, retaining the current route and reducing frequencies during off-peak periods only [link to revised proposal PDF (will be under Burnaby arrow on service op page)]
  • 211 – based on the range of concerns raised over the proposed removal of the Fairway Drive loop, we will be retaining the existing route instead
  • C48 & C49 – a revised proposal was created to ensure service coverage in Thornhill, Ruskin and Whonnock is maintained, leaving the C49 unchanged and improving the usefulness of the C48 with a connection to West Coast Express and extension via McClure Drive in Albion [link to revised proposal PDF (will be under Maple Ridge arrow on service op page)]

Again, you can see all the details over at translink.ca/serviceop2013!

Thank you

Finally, we’d like to give a huge shout-out to everyone who participated in the service optimization process. Your contributions help us build real transit solutions that work for our communities!

And we’re happy to say that so far, service optimization has been returning successful results. In 2011, the program helped TransLink provide 14 million new rides without added investment in service, increasing bus productivity by 3.1 per cent and generating a 5.5 per cent increase in transit revenue.

Feel free to leave any questions or followups in the comments!