Buzzer logo

TransLink news, commentary, and behind-the-scenes stories.

8 things to know as Compass Beta testing wraps up: Final day of testing!

8 things to know as Compass Beta testing wraps up: Final day of testing!


Three cheers to all our testers!
Three cheers to all our testers!

Today’s the final day of Compass Beta testing! Be sure to get in a few more taps before the test officially ends and help us finish strong. As testing comes to a close, we thought it it was fitting to recap some of the highlights of the Compass system. Here they are:

8 things to know as Compass Beta testing wraps up

1. Your data won’t be compromised. No personal information is ever stored on the card so if you lose it, you can sleep well; no one will be able to make sense of the small amount of non-personal gibberish on those cards. And if you do lose it? That leads us to #2.

2. It gives you peace of mind. If you register your card, you can take advantage of Balance Protection, so if you (or your kids) lose your card, call us to protect your balance and have it transferred to a new card.

3. It’s easy to get. Online, over the phone, at a Compass Vending machine at a station or London Drugs, at the Metrotown FareDealer Office or at the West Coast Express customer service—there are lots of options. You’ll need to pay a $6 refundable deposit, then load it up! (If you get your card from a machine, you’ll need to load at least $10 on it; when you load Concession Cards at a CVM, you’ll need to load at least $5). You can even pick up a preloaded card at one of our retailer FareDealers.

4. You can load your card in your pajamas. Really! Go online or call us to load your card up with Stored Value, a Monthly Pass or a DayPass. Venturing out? You can reload at a Compass Vending Machine at a convenient location.

5. It’s easy to use. Tap in, tap out. That’s it.

6. You can set it and forget it. Register your card and sign up to take advantage of AutoLoad. When your card balance gets too low, or your Monthly Pass expires, Compass will automatically reload your card for you so you don’t have to worry about it.

7. It’s flexible. On your way to a friend’s and then decide to get off earlier than planned? No problem! Compass will automatically calculate the correct fare for you when you tap out, making sure you don’t inadvertently pay too much.

8. Help is never far away. Online, in-person, over the phone—you can reach us and we’ll be happy to help. We know change doesn’t happen overnight and we’re here to help you through the transition and beyond. There’s lots of information, resources and outreach coming your way to make this easy and fun!


Thank you!

With your help, we gathered over half a million taps! All that information and feedback will be used to make adjustments to the Compass system before it goes live.

We hope you’ve enjoyed your Compass experience and encourage you to continue to engage with us and share your thoughts. Be sure to let your family and friends know about your experience too!

Just a reminder that your test card will be deactivated at the end of October – hold onto it as a keepsake that you were one of the first to trial the new system!

As always, please send us your final thoughts and feedback via

Thanks again for your participation and enthusiasm.


Got a Compass topic you’d like to see covered?

We’ll have lots more Compass-related blog posts in the coming months and would love your input. What would you like to see us cover? Send your suggestions to

We might use it for a future post!


Sorry, your website browser is no longer supported.

Upgrade to one of these browsers to visit