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TransLink in the media: Don’t Touch the Operator

Constable Goodmurphy

Constable Goodmurphy

The safety of our riders and our employees is a top priority for TransLink. This is why today the Metro Vancouver Transit Police launched, Don’t Touch the Operator. This awareness campaign is aimed at those who use our system, but may not have the best intentions for our operators in mind.

With 1800 buses operating in Metro Vancouver and 233 million passenger boardings a year, there’s a lot of activity on our transit system. Although most of the interactions between riders and operators are positive ones, unfortunately, some aren’t and have been in the news of late.

Everyday our operators safely help to deliver this huge volume of people to where they need. But as Constable Kevin Goodmurphy said in the Transit Police media event today, “Violence on transit affects operators and customers” and it needs to stop.

Constable Goodmurphy also mentioned that riders can also help keep the system safe by reporting unacceptable behaviour. This can can be done by calling 911 in an emergency or texting 87-77-77 for non-emergencies. The above video also shows what other measures are being used to make sure our buses are as safe as possible.

I’m curious to know if any of you have called 911 or used the Transit Police texting service to report a transit related situation? Let’s share our experiences so we all can work to make the system as safe as possible!

Safety decals on buses

Safety decals on buses


  • By Neil, March 31, 2014 @ 3:53 pm

    I could be wrong but isn’t violators spelled incorrectly on that decal?

  • By Sheba, March 31, 2014 @ 4:19 pm

    According to google it should be spelled with an O instead of an E

  • By raymond, March 31, 2014 @ 9:12 pm

    For the 87777 code, are the people who report things to that number kept anonymous.

  • By Robert Willis - Buzzer Editor, April 1, 2014 @ 4:27 pm

    Neil and Sheba: You are right. I’ll send a note the right people. Good catch!

    Raymond: The short answer is no. According to the police, people who use the text code are not kept anonymous. In fact, it’s likely they will be asked for their contact details in the event that a dispatcher or officer might need to follow up with them at a later time.

    For those who wish to remain anonymous, they can report to Crimestoppers at 1-800-222-TIPS(8477). There you go!

  • By Chee Voon Liew, April 1, 2014 @ 6:17 pm

    Don’t touch the operator is interesting campaign for Vancouver.

    In Edmonton campaign called ZERO TOLERANCE.

  • By John, April 4, 2014 @ 10:51 am

    I would like to see more Transit Security hired and deployed doing fare enforcement on buses. Now that Transit Security can actually issue fines, it makes a lot of sense to have them doing lots of enforcement on buses as a lot of the bus operator assaults are committed by fare evaders. More Fare enforcement means less fare evasion, resulting in less assaults! I’ve been seeing a lot of Transit Security lately, now if
    They would just start issuing more fines,
    I would be one happy taxpayer!

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