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SkyTrain Attendants are now wearing high-visibility vests!

Check out the new vests!

Check out the new vests!

Taking the SkyTrain this week? You’ll see SkyTrain staff sporting a new look. Starting today, SkyTrain Attendants, Supervisors and Duty Managers on the Expo and Millennium lines are wearing new, high-visibility vests!

These vests will help ensure our customers can immediately identify front-line SkyTrain staff if they require assistance or help during an emergency.

Making our front-line staff more visible was one of the recommendations in the independent review of SkyTrain service.

“It is also important that staff in the field be quickly recognized as SkyTrain employees even when there is normal operating service. All front-line staff should wear high visibility vests over their clothing. This will make them easily recognizable in times of minor or major crisis.”

Sky Train Attendants’ vests are a yellow/royal blue combination and made of Gore-Tex. They’re light and versatile, and most importantly, help them stand out amidst a sea of commuters. They say, “SkyTrain Customer Service” across the back and over the chest pocket.

Of note, Canada Line Attendants already have uniforms that are compliant with the independent review.

Independent Review

Gary McNeil presented TransLink with an independent review of the SkyTrain service disruptions that occurred in July, 2014. His recommendations addressed improvements in operations, maintenance and customer service delivery.

We accepted all 20 of his recommendations and many have already been implemented. The rest will be put in action over the course of the next few years.

What do you think?
Leave a comment below. We want to know!


8 Comments

  • By Dennis, February 2, 2015 @ 3:12 pm

    The link to the independent review is not working.

  • By Robert Willis - Buzzer Editor, February 2, 2015 @ 3:29 pm

    Hi Dennis: I’ve updated the link and posted it below. Sorry about that! Try it now.
    http://www.translink.ca/~/media/documents/about_translink/media/2014/tra_1795_independent_review_booklet_final.ashx

  • By ???, February 3, 2015 @ 8:29 am

    Those vest colors look IDENTICAL to the Vancouver Volunteer Corp.
    https://mbasic.facebook.com/VancouverVolunteerCorps/photos/pcb.720319734670133/720319464670160/?type=1&source=49&refid=17

  • By David M, February 4, 2015 @ 3:08 pm

    I like the new vests, but really, Translink should insist on one standard throughout the system. It makes no sense to have different style of vest on Canada Line than the other two. A single style throughout would make it much easier for the traveling public.

  • By Robert Willis - Buzzer Editor, February 5, 2015 @ 10:09 am

    Hi ??? and David: First off, thanks for sharing your thoughts! You both make great observations. I’ve forwarded your comments to BCRTC. Regarding David’s comment, I can certainly see where you’re coming from here. As you may know, Canada Line is operated by Protrans/InTransitBC and the Expo/Millennium Line are operated by BCRTC/TransLink. That means that not everything looks the same on both lines. But again, I totally see what you’re saying.

  • By Mike, February 5, 2015 @ 8:55 pm

    I agree that a major stumbling block for passengers on the Skytrain system is some of the inconsistencies between the Expo, Millennium and the Canada Line, such as the noticeably different attendant uniforms. Maybe it would be a good idea for BCRTC and Protrans to explore an agreement that would allow consistent presentation of important information and staff across all lines

  • By Adoxa, February 17, 2015 @ 1:34 pm

    Love the SkyTrain Attendants now wearing high-visibility vests! Today (Tuesday 17/2/2015) I was on a Skytrain when a young man started to pry apart a chair close to where I was sitting. When I saw suddenly a yellow vest person I was relieved, the Translink lady made sure the culprit was stopped and watched. Thank you, the yellow colour makes your staff so easy to find.

  • By Adrienne Coling, February 18, 2015 @ 9:13 am

    Hi Adoxa! Thanks for your comment! That’s exactly the point of the bright colour. If you need help or information or anything at all, just look for the yellow! Always happy hear, and pass along, great interactions like this between riders and employees. :)

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