Please remember to tap out when exiting SkyTrain (including Canada Line) and SeaBus stations, even if you have a Monthly Pass!
Tapping out ensures you’ll be charged the correct fare for your journey. If you don’t tap out, the system assumes you kept travelling and charges you for a 3-zone trip.
If you have a 1-zone Monthly Pass and no Stored Value (cash) on your card and you don’t tap out, the system will charge your card an AddFare of $2.75.
Since there’s no Stored Value (cash) on your card, the system will draw funds from your $6 reserve, causing your card to have a negative balance.
The next time you tap in, the system will say “insufficient funds”, because the Compass system requires your card to have a positive balance before you can travel again.
Please remember to tap in and tap out when travelling on SkyTrain and SeaBus, so you’re charged the correct fare!
Author: Laura Tennant