Translink Buzzer Blog

Farewell FareSavers, Hello Compass

Ending in January (or until FareDealers supplies last), FareSaver tickets will no longer be sold.

But fear not! FareSavers will still be accepted on our transit system.

Customers can keep using FareSavers on buses, SkyTrain, SeaBus and HandyDART until all gates are closed. After gates close, customers can continue using FareSavers on buses.

Loading Stored Value on your Compass Card is the new way to get the FareSaver rate!

No more scrambling for change or running out in the rain to buy FareSavers—with Compass, you can load Stored Value at any time, from almost anywhere.

When you load Stored Value it’s like loading cash to your Compass Card so you can pay-as-you-go.

No matter how far you’re going, or what time of day, Compass automatically calculates the correct fare and you still have that 90-minute transfer window that you had with FareSavers.

This means Stored Value on your Compass Card gives you the flexibility to travel through as many zones as you like without having to stop to upgrade your fare.

Once you start tapping with you Compass Card, remember to tap in and out at rail and SeaBus stations to ensure you are charged the correct fare!

Here’s a few easy ways to load Stored Value on your Compass Card:

  • Compass Vending Machines located at SeaBus, West Coast Express and SkyTrain Stations and select London Drugs locations
  • Online at compasscard.ca
  • By phone at 604.398.2042
  • In person at the Compass Customer Service Centre at Stadium-Chinatown station or the West Coast Express Office

You can learn more about Compass on our website or you can check out our Compass 101 videos for tips on the Compass basics.

Have Compass questions? Ask away at AskCompass.ca!

Author: Laura Tennant


5 Comments

  • By Sheba, January 4, 2016 @ 7:23 pm

    Ah the joys of watching people who wait until the last moment. The lineups at the Compass Office at Stadium Station were crazy today. I’ve also been hearing stories of people who had picked up their cards earlier but didn’t load anything on them until now and are having to wait for the transaction to go through. Meanwhile I’m tapping with no problem.

  • By Dai, January 5, 2016 @ 10:52 am

    Do not take all the options away from passengers. Now Faresaver is going away. Leave options available in case program breakdown. Still paper is better than machine. Once glitch happen there is no other way to pay. Not many people carry exact coins with them.

  • By Adrienne Coling, January 5, 2016 @ 2:37 pm

    Hi Sheba, Happy to hear it! :)

    Hi Dai, riders will still be able to use FareSavers on buses after the gates close but traditional paper fare media will not open the gates at SkyTrain, SeaBus, Canada Line or West Coast Express at that time. This would significantly limit rider’s ability to use a large chunk of the system. That is why we are encouraging our riders to use Compass products. A Compass Card can be loaded with Stored Value, the same fare rate as FareSavers, which doesn’t expire, and can still enjoy the 90 minute transfer window as always. If there were to be a Compass system error, there are always employees at every station and we would deal with whatever that would bring at that time. You can also continue to pay with cash if you choose. Thanks!

  • By Ric, January 5, 2016 @ 11:01 pm

    I have unused concession faresavers and no longer able to use concession fares. I have also switched to monthly passes and no longer use faresavers. What can i do with the concession faresavers i have left?

  • By Kerry C, January 7, 2016 @ 3:21 am

    I hope people who use FareSavers will quickly bring those in to the office, & get money out of it loaded on to their new Compass Cards.

    I’m ready for ALL the gates to be fully closed!!

    Some older folks like my mom, who uses a monthly pass & have terrible memory because of aging, she taps-in @ one gate, nonchalantly walks through an already opened accessible gate (while forgetting to tap-out), switches train lines (from Expo to Canada Line), actually remembers to tap-in, then gets her monthly card frozen over because she doesn’t have a reserve of $5+ (which now I’ll have to maintain online for her)….this whole process is a stresser & a nightmare for her.

    She goes through 4 gates in 1 direction to work (Millennium->Expo->Canada); 8 gates round trip…and one forgetfulness from her… causes problems. Translink is definitely making $ off people like her who forgets. I can’t hold her hand & take her to/from work just to make sure she taps in/out at every gate, & not get charged extra on top. Having all the gates closed soon will remind her to actually tap in/out appropriately.

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