ALERT! : More info
Translink Buzzer Blog

Communicating bus stop relocations and closures in a new way

Bus Stop

Bus operators will now have up to date info on moved or closed bus stops

Bus stops can get cancelled or have to be relocated for a variety of reasons.

Construction, motor vehicle accidents, special events, police incidents and more.

To help our bus operators and riders have the most up to date information, operators will now be informed about any bus stop changes at the beginning of the route trip and again one bus stop before the closed or relocated stop.

This measure allows for a text to be sent to operators about bus stops that have been moved or closed.

“This is great for our customers. Closed stops won’t be announced as ‘next stop” any longer, so there’s less confusion and better communication for everyone,” says Louise Hearty, CMBC’s Director of Service Support and Security.

When a bus stop is moved, the stop will remain in the system and still be announced to riders and the operator will verbally tell passengers the new location.

When a bus stop is closed (not relocated), the stop and announcement will be removed from the system.

I actually just experienced this on my route this week! It was great to see this practice being put into action to help out riders be aware of changes to the stops on their route.

Has anyone else noticed this change? What are your thoughts?
Comment below and let us know!

Author: Adrienne Coling


2 Comments

  • By Carlo, May 6, 2016 @ 8:17 am

    I experienced this on the 43 when it was stopping on Knight Street. The stop was actually moved to the existing Culloden Street stop for the 41 but didn’t make any sort of announcement.

  • By Adrienne Coling, May 6, 2016 @ 12:48 pm

    Hi Carlo,
    Sorry about that! Actually, that’s my route too and at least on my bus they have been announcing it.
    Would you be able to send the details to Customer Relations? We want to make sure that all operators are using the new communication system to help our riders. http://feedback.translink.ca/
    Thanks!

Other Links to this Post

RSS feed for comments on this post.

Leave a comment

Please read our Participation Guidelines before you comment.