We are so happy to announce that TransLink is implementing the first of a series of recommendations to improve HandyDART service.

Beginning May 1, 2017, the next-day booking window will be extended by four hours!

This means that our customers can request a next-day HandyDART trip until 4 p.m. creating more flexibility in our custom transit service.

Why the change?

In June 2016, the TransLink Board committed to review the policies and delivery model for HandyDART. This review involved extensive engagement with stakeholders, research on peer agencies in other Canadian cities and industry best practices.

Based on the findings from the Custom Transit Service Delivery Review, a number of recommendations designed to improve customer experience, the availability of trips and improve the service delivery model were presented to and accepted by the board in March 2017.

What’s next?

We are moving to implement these recommendations as soon as possible to deliver on our promises to HandyDART customers in 2017 and beyond.

Quick Facts

• TransLink is adding 85,500 HandyDART trips in 2017 as part of the Mayors’ Council’s 10-year Vision.
• 171,000 HandyDART trips will be added over the next three years – a 15 per cent increase in service!

Click here to read the entire Customer Transit Service Delivery Review.

Author: Adrienne Coling