Last week, British Columbia Rapid Transit Company (BCRTC) President Vivienne King, donned her reflective vest and steel toed boots to walk a mile (or likely many miles) in a SkyTrain Attendant (STA)’s shoes.
STAs play an integral role in SkyTrain operations and customer service—including helping customers with directions, recovering lost items, providing basic security, troubleshooting SkyTrain mechanical issues, and encouraging and ensuring passenger safety in and around stations and trains. In fact, a number of STAs have been awarded with recognition for their part in saving lives.
No two shifts are alike in this fast paced, ever-changing customer service role, but Vivienne hopes that through experiencing first-hand, a day in the life of an STA, she can find ways to better equip front line staff with the know-how and resources to provide a quality experience for our customers.
We’re always looking for ways to improve, and would love your feedback!
Did you see BCRTC President out on the line? What do you think makes a great STA?
Author: Sarah Kertcher