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Transit Alerts

Last year, you told us how you use and access Transit Alerts, and now we’re back looking for your input on how you want to be notified about transit disruptions or service changes.

Thousands of transit riders use our website or get SMS text and email notifications to help them make important decisions about their transit trips. We know that timely, useful and accurate alerts are important to our customers.

We want to hear from you! Until July 23, 2017,  July 19, 2017, we’re collecting feedback about how our customers want to be notified about transit disruptions or service changes.

Your feedback will help us improve Transit Alerts to keep riders informed, allow riders to plan ahead more efficiently and help riders find alternative routes when necessary.

Take the survey at

We’re also doing outreach and customer research today (July 12) and tomorrow (July 13) at select SkyTrain stations, and bus exchange and loops.

Looking to sign up for SMS text message or email Transit Alerts? Register here.

Author: Sarah Kertcher


  • By Kelly, July 12, 2017 @ 3:34 pm

    I’m glad that Transit Alerts are going through texting. I never get free wifi or the internet that’s not the phone providers to charge you the service.

  • By Kelly, July 12, 2017 @ 3:36 pm

    I will never have to worry about wifi or internet. That’s what I meant to say.

  • By buses_skytrains_and_more_stuff, July 12, 2017 @ 3:53 pm

    i think you should send us e-mails

  • By buses_skytrains_and_more_stuff, July 12, 2017 @ 3:55 pm

    and texts on imessage, too

  • By ;-), July 12, 2017 @ 7:26 pm

    Would love to hear a guestimate on when an outage will be resolved.

  • By Tom, November 3, 2019 @ 10:27 am

    have seen picket lines with mostly male attendees??

    company and union really should consider hiring more female drivers as we see them driving delivery trucks for lot less money.

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