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A sneak peek at the redesigned bus transfers for community shuttle buses

The new bus transfer customers will receive on community shuttle buses starting on June 1.

Starting Monday, June 1, fare collection and front-door boarding resumes on all buses, and seating restrictions will be eased. Customers who ride a bus route that’s operated by a community shuttle will also see a redesigned bus transfer if they’re paying by cash.

What’s new?

  • New transfers use a colour and icon system to show the day the transfer can be used. Our old transfers printed each date on the ticket.
  • There are five colours and five symbols that will alternate each day.
  • They are also reusable. Using symbols instead of dates allows us to reuse transfers that aren’t distributed each day, reducing waste across the system.

What’s the same?

They’ll work just like the current paper transfers on community shuttle buses.

Operators will provide customers who pay their fare with coins, bills or FareSavers, with a new transfer tickets that’s cut to indicate a time 90 minutes in the future. The ticket then becomes a “flash pass” for transfers to other shuttles and regular, conventional buses. That means you won’t need to insert the transfer into the farebox — just show it to the operator. As usual, please have an exact fare.

Just like before, customers who are planning to transfer to SkyTrain, West Coast Express or the SeaBus should consider using a Compass Card or Tap to Pay with a contactless credit card as the paper bus transfers don’t open the faregates. As well, a reminder if you’re paying by cash, we recommend you keep paying with exact change as the fare boxes don’t dispense it.

The current bus transfers issued on community shuttle buses.

Why the change?

While we continue to replace and expand our fleet, we needed a solution for our end-of-life fareboxes.

Last year, we transitioned our Community Shuttle fleet to “mechanical” fareboxes. In July, the same fareboxes will start appearing on our regular, conventional buses too, replacing the “electronic” fareboxes. Soon, our whole fleet will be rocking this back-to-the-future-style machine.

The paper transfers we currently use on our Community Shuttle fleet won’t work with our conventional fleet, so, we developed a new paper transfer ticket compatible with both fleets (pictured right/above).

The bus transfers from the 1990s before the switch to the “magnetic strip” transfers in 2001.

COVID-19 transit safety tip

Customers are reminded to consider travelling outside of busy times if they can and to stay home when unwell. We’re recommending customers to wear a face covering when riding transit. Non-medical masks, bandanas, scarves and cloth can all be used. Please maintain physical distance from other passengers and transit staff when possible and follow our physical distancing markers where outlined. To reduce the risks caused by the pandemic, we installed new temporary barriers on our bus fleet. There will be a slot in the barrier for our operators to safely hand cash paying customers their paper transfer.


5 Comments

  • By Sanjeet Singh, May 29, 2020 @ 2:25 am

    Did anyone really think this out properly? This has to be one of the dumbest ideas that I (and dozens of other transit users & operators I have spoken with) have ever seen. Thankfully, most people are compass users, and otherwise, honest at that… On that note. Good luck.

  • By Phil, May 29, 2020 @ 4:25 pm

    So people who transfer from bus to skytrain will continue to he charged twice if paying by cash?

  • By Howard P, June 2, 2020 @ 1:50 am

    I’ve read this a couple times and still don’t quite understand. Why will the new paper transfer work in the conventional fleet but the old paper one won’t? They’re both paper and you already said the conventional fleet is moving back to mechanical fareboxs.

  • By Anonymous, June 2, 2020 @ 12:29 pm

    It’s stupidity to bring a 20’s year old fare boxes system back to buses.
    It’s a total waist of taxpayers money.

  • By Rider, June 25, 2020 @ 12:01 pm

    Oh goody, more garbage to find on the ground. Why are you wasting our money this way???

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