We just released the 2019 Transit Service Performance Review (TSPR)! This is basically a report card on transit service. It provides a comprehensive review of ridership and service productivity for bus, SeaBus, SkyTrain, West Coast Express and HandyDART.
You can find the full report, complementary resources, and CSV files here.
By using the data in the TSPR we can identify opportunities to reduce overcrowding, improve performance and reliability and meet the needs of our customers as the region continues to grow.
Given the significant impact of COVID-19 on our ridership in 2020, we are now facing an entirely new set of circumstances. While the data provided by the report is less relevant for immediate planning purposes, the 2019 TSPR will be instrumental as we map out our blueprint for ridership recovery in 2020 and beyond.
2019 was another record-setting year for transit ridership in Metro Vancouver, which is a success story for our entire region. This remarkable ridership growth is due to our region working together towards a shared goal of sustainable transportation.
While other factors like economic and population growth affect ridership, almost no other metropolitan region in Canada or the U.S. has seen the kind of sustained transit growth that Metro Vancouver has experienced in recent years.
In 2019, our region reached a record of 452.9 million boardings (every time a passenger enters a fare paid zone using Compass fare media or proof of payment.) and our ridership grew 3.6 per cent system wide. This was largely the result of smart planning, strong municipal collaboration, significant service investments and a sustained focus on improving customer experience.
Highlights of our success in 2019 include record-setting ridership growth on all modes of transit:
🚌 Bus boardings increased by 3.8%
⛴️ SeaBus boardings increased by 1.2%
🚇 SkyTrain boardings increased by 3.2%
🚆 West Coast Express boardings increased by 4.9%
🚐 HandyDART boardings increased by 5.7%
The release of the 2019 TSPR provides an opportunity to reflect on the phenomenal success of our region’s transit network in 2019, prior to the COVID-19 pandemic. Moving forward we will continue to work towards our region’s shared goal of sustainable transportation.