Submit your transit experience idea for a chance to win!
Submit your transit experience idea for a chance to win!
TransLink is asking the public to share ideas and priorities for improving the day-to-day transit experience through a Customer Experience Ideas Board on the TransLink website or by creating a video submission and posting it on social media using the hashtag #mycustomeridea.
Public submissions will help build TransLink’s next Customer Experience Action Plan, which will be released later this year. The plan will set out a five-year roadmap and a list of priority projects and initiatives focused on improving the customer experience.
“Over the last few years, we have added tap-to-pay, double-decker buses, real-time digital signage, and a multitude of other improvements. What’s next? We want to hear from our customers on what they want us to focus on over the next five years,” says Steve Vanagas, TransLink’s Vice-President of Customer Communications.
“How should we use technology in new ways on transit? What kind of amenities do you want on our system? How do we improve our facilities? We want to hear what ideas our customers have for new kinds of transit service. No idea is too big or too small,” says Vanagas.
Customers can share their ideas on the Online Ideas Board by visiting translink.ca/ideas which is open until August 13.
They can also submit a video on Twitter or Instagram using #mycustomeridea for a chance to win a Monthly Pass on a Compass Card.
How to win
Head over to Instagram or Twitter and share a video with your idea, using the hashtag #mycustomeridea.
The Prize and choosing the winner
Check out the CX Contest Terms and Conditions, but here’s what you need to know:
- Qualified entrants are eligible to win a Monthly Pass on a Compass Card.
- The contest will close on August 13, 2021, at 11:59 PST.
- The winning entries will be chosen randomly from all qualified entries on August 16, 2021.
The upcoming plan will be TransLink’s second Customer Experience Action plan. TransLink’s first Customer Experience Action Plan introduced a Customer Promise and a roadmap that laid out 62 projects and initiatives that helped shape some big transit improvements.
When will transLink get rid of those piece of junk trains from expo 86? They should have been recycled years ago.
Trains are packed out if king George. Wtf. First day taking train in 1.5 years after pandemic, no social distancing and masks are not mandatory and not enough trains at rush hour. Step up trans link.
Hi everyone, I am a translink regular rider/customer Monday to Friday starting from Edmonds station every morning at 5:17 train going to waterfront, would it be possible to make the train departure time a bit ahead for us to catch the bus in Burrard at 5:41. The train is arriving in Burrard at 5:40AM while the leaves at 5:41 so we usually not able to catch the bus because we have to run along the long escalator up to Burrard street and by the time we reach up the bus is gone
Idea:
A bus going from Surrey Central Station to Bridgeport Station. I’m thinking about people coming from or going to the airport. There’s the train that can take people from the Airport to Downtown Vancouver. There’s a bus that goes from Bridgeport to Metrotown, but nothing for Surrey Central. All Surrey has is a bus from Newton Centre to the Brighouse Area and from Bridgeport to the Strawberry Hill Mall. I think things will be easier for people traveling into Surrey to have a bus that connects Bridgeport with Surrey Central.