Submit your transit experience idea for a chance to win!

Submit your transit experience idea for a chance to win!

TransLink is asking the public to share ideas and priorities for improving the day-to-day transit experience through a Customer Experience Ideas Board on the TransLink website or by creating a video submission and posting it on social media using the hashtag #mycustomeridea.

Public submissions will help build TransLink’s next Customer Experience Action Plan, which will be released later this year. The plan will set out a five-year roadmap and a list of priority projects and initiatives focused on improving the customer experience.

“Over the last few years, we have added tap-to-pay, double-decker buses, real-time digital signage, and a multitude of other improvements. What’s next? We want to hear from our customers on what they want us to focus on over the next five years,” says Steve Vanagas, TransLink’s Vice-President of Customer Communications.

“How should we use technology in new ways on transit? What kind of amenities do you want on our system? How do we improve our facilities? We want to hear what ideas our customers have for new kinds of transit service. No idea is too big or too small,” says Vanagas.

Customers can share their ideas on the Online Ideas Board by visiting which is open until August 13.

They can also submit a video on Twitter or Instagram using #mycustomeridea for a chance to win a Monthly Pass on a Compass Card.

How to win

Head over to Instagram or Twitter and share a video with your idea, using the hashtag #mycustomeridea.

The Prize and choosing the winner

Check out the CX Contest Terms and Conditions, but here’s what you need to know:

  • Qualified entrants are eligible to win a Monthly Pass on a Compass Card.
  • The contest will close on August 13, 2021, at 11:59 PST.
  • The winning entries will be chosen randomly from all qualified entries on August 16, 2021.

The upcoming plan will be TransLink’s second Customer Experience Action plan. TransLink’s first Customer Experience Action Plan introduced a Customer Promise and a roadmap that laid out 62 projects and initiatives that helped shape some big transit improvements.