Here’s how you can become a TransLink volunteer
Here’s how you can become a TransLink volunteer
Are you looking to connect with the Metro Vancouver transit community? Now’s your chance.
TransLink is putting out the call for volunteers on our system!
We’ve launched a Community Transit Volunteer Program to help customers with their transit experience.
Starting this summer, trained volunteers will be outside Fare Paid Zones at transit hubs in their own communities. Volunteers will be able act as neighbourhood experts and help customers navigate their way around the network.
TransLink volunteers will also answer customer questions and help direct riders during busy community events.
Volunteers will be eligible to receive TransLink apparel, monthly draw prizes, and employment opportunities.
Here’s what we’re looking for from our volunteers:
- Knowledge of the transit system, communities, and tourist locations
- Friendly, outgoing, and welcoming demeanor
- Ability to navigate the internet from a smartphone
- Commitment to customer care
- Strong communication skills
A one-day training course will be provided to volunteers to equip them with all the tools they require to fulfil their role. In addition, all participants will be asked to undergo a background check.
One of our five priorities over the next five years as part of our Customer Experience Action Plan, announced in March, is a more personalized customer experience as; this new program will help us achieve that goal.
You can help make our customer journeys the best they can be.
Potential volunteers can apply now on the Community Transit Volunteer Program page on the TransLink website.
Please note: Applicants must be ages 18 and up.
How about you pay people for their work. This is a job posting, you are looking for someone to do a job. Pay people. This is gross.
what is the age on this
would you guys consider 16 yr olds or is the 18 and up firm? I feel as if its a great opportunity for my high schools volunteer hours
Wouldn’t it make more sense to market this for 16 year olds elections Canada allows 16 year olds to get paid more than minimum wage and for training for doing basically the exact same thing. Just a suggestion
I want to help out too. I know my way around public transit here in Vancouver. Count me in.
This is honestly disgusting. Customer service is a legitimate job, and people should be paid for this. Shame on you TransLink.
These should be paid positions. Whatever was Translink think to use free labour?
This is extremely disturbing. Free labour for a job that’s already being provided by the Skytrain attendants already in the station. Is the financial situation that bad at Translink that this is what it’s come down too? Shame on you Translink.
Shameful and exploitative. People ought to be paid for any sort of customer service role; especially in a transit environment — which can be as nasty as retail.
100% should be a paid job. Even if its for students…
I know people 16/17 that are really eager to do this could you please drop the minimum age to 16 it would be so awesome to do!
what about the call center jobs? Translink trying to cut those jobs for free labour?!
Worst management in this company, treat your employees better
You are destroying the economic viability of your workers in the third least affordable city in the world to live in. You should be ashamed of yourselves. This is nothing shy of union busting and keeping people under the thumb of management.
And for all those people who would volunteer for this position you are either waiting for your parents to die and inherit their wealth. Or just to stupid to understand the damage this would do to future employees .
With Translink management only using approximately 36.5% of their brain capacity. I would think volunteers are desperately needed at the executive level.
You’ve set these scabs up to be treated as pariahs. Let’s hope the training also incorporates the ability to deal with mental illness and addiction because once out there they will be on their own.