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Here’s how you can become a TransLink volunteer

Here’s how you can become a TransLink volunteer

TransLink volunteer interacting with transit customer in front of transit system map.

Are you looking to connect with the Metro Vancouver transit community? Now’s your chance.

TransLink is putting out the call for volunteers on our system!

We’ve launched a Community Transit Volunteer Program to help customers with their transit experience.

Starting this summer, trained volunteers will be outside Fare Paid Zones at transit hubs in their own communities. Volunteers will be able act as neighbourhood experts and help customers navigate their way around the network.

TransLink volunteers will also answer customer questions and help direct riders during busy community events.

Volunteers will be eligible to receive TransLink apparel, monthly draw prizes, and employment opportunities.

Here’s what we’re looking for from our volunteers:

  • Knowledge of the transit system, communities, and tourist locations
  • Friendly, outgoing, and welcoming demeanor
  • Ability to navigate the internet from a smartphone
  • Commitment to customer care
  • Strong communication skills

A one-day training course will be provided to volunteers to equip them with all the tools they require to fulfil their role. In addition, all participants will be asked to undergo a background check.

One of our five priorities over the next five years as part of our Customer Experience Action Plan, announced in March, is a more personalized customer experience as; this new program will help us achieve that goal.

You can help make our customer journeys the best they can be.

Potential volunteers can apply now on the Community Transit Volunteer Program page on the TransLink website.

Please note: Applicants must be ages 18 and up.

A TransLink volunteer helps a transit customer while pointing at transit system map.