Need in-person help? The TransLink Customer Service Centre at Waterfront Station has you covered! It is open Monday through Friday (except holidays), 9 a.m. to 5 p.m. Tour it with us through photos.

The TransLink Customer Service Centre is inside the main concourse at Waterfront Station, next to Starbucks.

There are eight customer service stations. This means we can help twice as many customers as before at our Stadium–Chinatown Station location.

Staff are available to help you with everything Compass Card. This includes purchasing and activating products such as a Monthly Pass and Stored Value.

View the display featuring a selection of transit merchandise available for sale in the TransLink Store. View, then buy online at translinkstore.ca.

Need help with trip planning? The customer service centre has you covered too with a trip-planning kiosk. Plan trips, view transit schedules, see upcoming departure times, alerts and more!

We’re also available to help by phone.

Need help with your Compass Card? You can also call 604.398.2042 or toll-free 1.888.207.4055. For everything else, including trip planning and questions about transit service, call Customer Information at 604.953.3333. Please visit translink.ca/contact for hours of operation.