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Share your thoughts on bus and SkyTrain service in this international survey!

Share your thoughts on bus and SkyTrain service in this international survey!

The 160 Kootenay Loop bus pulls into a bus stop as the SkyTrain passes by in the background

We’re always asking ourselves how we can deliver an even better transit system. That’s why we want to hear from you!

Each year, we ask you take part in a pair of international benchmarking surveys. They help us look at best practices, customer satisfaction and performance measurements. Your feedback is extremely important to help make our bus and SkyTrain service even better!

Take the survey

Please take the time to fill out these surveys by April 30th, 2023. They take 3-5 minutes to complete.

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The surveys are administered by the International Bus Benchmarking Group (IBBG) and the Community of Metros (COMET). Being a part of them provides members the unique opportunity to learn from other bus and rapid transit companies to improve performance.

When you complete the surveys, you’re playing a small part in improving transit not just in Metro Vancouver, but worldwide!

Members of the International Bus Benchmarking Group include King County Metro Transit in Seattle, Societe de Transport de Montréal (STM), Metropolitan Transportation Authority in New York City and London Buses in England. Community of Metros members include the London UndergroundNew York City SubwayDubai Metro and Washington Metro.


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