It’s that time of the year: we’re reporting back to our customers and stakeholders on our performance and key outcomes from 2022. It was a busy year and we’re excited to let you know about all the plans and innovations we’ve introduced. So buckle up, we’ve got a lot to talk about!

What is it?

Our 2022 TransLink Accountability Report marks our sixth year of integrated reporting and brings together financial performance, people practices, and sustainability measures.

What are the highlights?

Ridership

Last year we saw a strong recovery of 80 per cent ridership (compared to pre-COVID), leading our peers in North America. Around 380,000 people took transit daily at the peak of 2022 – while we delivered near-pre-COVID levels of service. Overall, we saw 890,000 average daily boardings in 2022 (a 46 per cent increase over 2021’s 612,450 boardings). At the same time, our customer satisfaction ratings exceeded pre-COVID levels.

Customer innovations

• Launched new TransLink Customer Service Centre at Waterfront Station, our new flagship location doubles capacity to serve customers
• Launched the Bike Bus to help customers with bikes travel between Bridgeport Statino and the Tsawwassen Ferry Terminal
• Replaced escalators at Granville Station
• Launched Transit-Friendly Employer, to help make commuting easy, affordable, and climate-friendly – the program certifies organizations who have committed to subsidizing their employee’s transit passes
• Began a bus stop balancing trial on routes 4 /7 in Vancouver to improve bus travel times and reliability

Planning for the future

We created six major strategies and plans:

• Transport 2050 and the 10-Year Priorities – setting our a vision for the next three decades of transportation and what we want to accomplish in the next ten years
• Climate Action Strategy and Climate Action Plan to reach net-zero emissions and to be resilient to climate change impacts by 2050
• Investment Plan 2022 outlining priority projects and investments for the next decade
• Customer Experience Action Plan to keep delivering for our most important stakeholder – our customers

Engagement and events

• Across our 24 community engagement events, 7,365 people participated
• Supported six Car-Free Days that helped attract 400,000+ people to partner events
• Supported Ukrainian newcomers with free transit passes and resources

Indigenous Relations

• Indigenous Relations Vision Statement and Guiding Principles adopted, setting the foundation for our commitment to reconciliation, including the beginning of our First Nations Transportation Program
• Two Indigenous public art installations: 63rd Avenue Bus Loop and the Canada Line Bridge

Awards

• One of BC’s Top Employers and Canada’s Greenest Employers
• Continuing certification as platinum-level member of APTA’s Sustainability Commitment, the North American transit industry’s highest level of achievement in terms of sustainability

It’s clear there’s a lot to be proud of, and we’d like to thank our customers, employees, and all our stakeholders for being part of the journey. We can’t wait to keep building the future of transportation!