We’re always asking ourselves how we can deliver an even better transit system. That’s why we want to hear from you!

Each year, we ask you take part in a pair of international benchmarking surveys. They help us look at best practices, customer satisfaction, and performance measurements. Your feedback is extremely important to help make our bus and SkyTrain service even better! There is no better way to get feedback on how our transit systems run than from riders just like you!

Take the survey

Whether you ride every day or just once in a while, your voice matters. Each survey takes just 3-5 minutes and covers your experience on bus and SkyTrain services.

• Take the survey for bus
• Take the survey for SkyTrain

The surveys are administered by the International Bus Benchmarking Group (IBBG) and the Community of Metros (COMET). Being a part of these groups provides members the unique opportunity to learn from other bus and rapid transit companies from all over the world to improve performance.

Members of the International Bus Benchmarking Group include King County Metro Transit in Seattle, Societe de Transport de Montréal  (STM), Metropolitan Transportation Authority in New York City and London Buses in England. Community of Metros members include the London Underground, New York City Subway, Dubai Metro and Washington Metro.

By completing these surveys, you’re playing a small part in improving transit not just in Metro Vancouver, but worldwide!