Q&A: How a YouTube piano star inspired this busker’s comeback

It’s never too late to return to something you love — just ask TransLink busker Melody Kruppa. She was watching YouTube when she came across a video…


Collage of six images showing transit staff in various customer‑service roles, including SkyTrain staff talking inside a station, a Transit Security officer on a bus, a SeaBus staff member in the terminal, a bus operator in the driver’s seat, and an office staff member assisting customers by phone.

Meet some of the people who get you where you need to go, every day

With the recent release of our new Customer Experience Action Plan, we're laser focused on creating commutes for our riders that are enjoyable and…


HandyDART client Brian Gibney uses the lift on the bus with the help of operator

A small change making a BIG difference for HandyDART customers

Brian Gibney, 55, has used a wheelchair since he was 18, after an accident left him paralyzed. Even from a young age, he has always been eager to try…


Santa and Mrs. Claus pose for photo in the Reindeer Bus while picking up Toys for Tots

TransLink’s Toys for Tots breaks monetary donation record

For nearly four decades, the holiday season has transformed the transit network into a hub for giving. This year, the tradition of generosity…


3 customers stand outside Edmonds Station

Meet the winners! How riders connected and explored with Next Stop: Summer

It was an eventful, unforgettable summer here at TransLink. We've launched trading cards, introduced the new Mark V, and challenged transit users to…


Ian Zafra performing at Metrotown Station

Q&A: Musician pays tribute to late mother through busking

Like transit, music is all about connections. Whether that’s bringing people together to belt out their favourite tune or connecting with yourself…


Bus operator Kelly Podlubny laughs at a bus stop with a bus parked in the background

This bus operator was just crowned the world champion for laughing

They say laughter is the best medicine. And Coast Mountain Bus Company operator Kelly Podlubny’s penchant for laughter has catapulted him to a world…


Indigenous artist Shonta Campbell models the Orange Shirt she designed for National Day for Truth and Reconciliation

Artist’s Orange Shirt Day design tells inspiring story of escape

For Shonta Kishiqweb (Campbell), art is more than expression. It’s a way to remember and honour. That she does with her Orange Shirt Day t-shirt…


A screen capture of the video showing Maya Eliza playing the violin

How a childhood SkyTrain ride inspired a lifelong tune

For most kids, a trip to Science World is the highlight of the day. But for Maya Eliza, it was the SkyTrain ride to get there that really stuck. She…


Donna Bartel looks into the distance as the SkyTrain passes by

TransLink staffer is tri-ing to end ALS competing in triathlons across Canada

Every day, nearly three Canadians are diagnosed with ALS. Tragically, 80 per cent of them will die within two to five years. But for TransLink’s…


A man wearing a turban stands in between two large buses.

The key to over 60 customer commendations

Malkit Kalsi loves being a bus operator, and he’s got the receipts to prove it. In fact, Malkit has over 60 commendations from his bus riders from…


A bus driver looks out from their drivers seat window

4 ways you can say thanks for Transit Operator and Worker Appreciation Day on March 18

Stand on a street corner in Metro Vancouver and very likely, within a couple minutes, you’ll see us! We serve close to half-a-million people a day,…


A father, mother and son sit posing for a photo in front of a Christmas tree

A fateful meeting on the SkyTrain sparks 25-year marriage

Mary and Jake Sheridan both live in Surrey now, but in January 1998, they were two strangers riding the SkyTrain. Mary was attending school in…


Patrick Levis with a HandyDART bus behind him

How transit helped 31-year veteran regain independence during rehab

Patrick Lévis’ driver’s license was suspended. During rehabilitation post-surgery, Patrick wasn’t medically fit to drive until RoadSafetyBC’s…


Andy holds his hand out to greet for Tsagaan Sar

Celebrating Lunar New Year as a Mongolian Canadian

Metro Vancouver ranks as one of the most diverse metropolitan regions in Canada with more than half identifying as visible minorities. That’s why…


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