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Our trip planner gets a couple of new improvements

Our feedback form customized for mobile browsers, as seen on an iPhone.

Check it out: we’ve launched a couple of new improvements to our trip planner!

  • The customer feedback form is mobile-friendly! You can now fill in our customer feedback form right on your mobile phone. Our mobile trip planner also provides a link to the form so you can enter your complaint or commendation right away. (No, the form wasn’t working well on mobile before. Yes, this is trip planner related because it’s powered by the same system!)
  • We’ve improved the trip planner search options on both desktop and mobile.A short list:
    • “Customize your search” has been changed to “Advanced Search Settings” on Step 1 of Trip Planner—a more descriptive wording.
    • The “e.g.” wording beside “Advanced Search Settings” has been changed to “e.g. wheelchair accessibility, bike rack, allow more walking, etc,” so it’s more descriptive.
    • There’s a new option called “Allow More Walking” which allows trips to be planned that include walking distances of up to 1 kilometre. (Some people really want this!)
    • The wording of the options in advanced search settings has rewritten for clarity. For example, you can now restrict trips to “Requires Wheelchair Accessibility” or “Don’t Use SkyTrain,” while before the wording was less clear.
    • And a variety of functional improvements have been made to the Mobile Trip Planner site.
  • Also, some upcoming improvements to come include: adding the “Advanced Search Settings” parameters (drop-down) to the homepage trip planner widget, and changing the radio button nomenclature (for sorting) on Step 2 of Trip Planner to read: “Quickest Route” / “Least Walking” / “Fewest Transfers” (yes, these are minor changes, but will hopefully create better understanding and therefore better functionality!).

Just wanted to make sure you saw these: feel free to let us know what you think!


  • By andrew k, December 10, 2010 @ 12:56 am

    i think the allow more walking one is a really good addition
    too many times have i used this and had it say no result because it was just a bit more than 0.5km walking…

  • By IanF, December 14, 2010 @ 12:16 pm

    The mobile site needs a lot of improvement so it measure up with those of other agencies – including the superior iPhone apps that are out there for places like Portland and Seattle. Real-time info is long overdue.

    BUT, a big simple impovement would be to show the directions in the bus stop lists – does that stop serve NB or SB? The listings don’t tell you and if you choose the wrong stop, it’s a laborious process to go back and choose the other stop of the same name!

  • By stoodles, January 25, 2011 @ 12:48 pm

    I used this today and it’s missing route maps. I seem to remember it being far easier to locate and view them. Can’t seem to find them anywhere.

  • By Jhenifer Pabillano - Buzzer Editor, January 31, 2011 @ 11:07 am

    stoodles: Sorry for the delay in answering! We are in the process of improving our mobile site and maps are an item we are definitely looking to add. So look for those to come in roughly spring 2011 or so.

Other Links to this Post

  1. Tweets that mention Our trip planner gets a couple of new improvements -- — December 9, 2010 @ 5:30 pm

  2. The Buzzer blog » A couple of tiny updates to the trip planning widgets — March 14, 2011 @ 3:58 pm

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