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Fare gate in action at Sapperton Station

Fare gate in action at Sapperton Station

A TransLink employee, Joanne Proft, was REALLY excited to use the fare gate.
A TransLink employee, Joanne Proft, was REALLY excited to use the fare gate.

If you’ve been to Sapperton Station in the last few days, you might have noticed something different. Yep, you’re right, one set of the fare gates is closed, and yes, it’s supposed to be that way.

We know many of our customers who already have Compass Cards (80,000 of them!) are excited to be able to tap their card and have the fare gates swing open for them to walk through—now they can.

What’s up with that?

So why’d we close the fare gate? Lots of reasons:

  • To test a fare gate in regular use
  • To give customers a chance to try a fare gate out and see how they work
  • To get customer input and feedback
  • To give Compass Card holders another reason to tap
  • Because, frankly, we can, and we wanted to have some fun!

I’ve got a Compass Card, what should I do?

Try it! Tap in and watch the fare gate open (and close). Tap out and watch the fare gate open again. Form a conga line with your other friends with Compass Cards and see how many can tap in a minute.

And keep an eye out: we might just close another fare gate at another station close to you (but only if it won’t impact flow for customers without Compass Cards).

Don’t have a Compass Card?

Your turn to tap is coming soon. Next up: Canadian National Institute for the Blind clients are getting their Compass Cards slowly over the course of several weeks. West Coast Express customers will follow in the late spring, and other customer groups will be added through the summer and fall.

But don’t worry, we won’t be closing all the fare gates until we’re confident both the system and our customers are ready—likely in late 2014.

Stay tuned for more information as we move through the different transition phases to find out how and when you can get and use your Compass Card.

Got questions?

Ask away at AskCompass.ca