We sincerely apologize to each HandyDART customer who experienced significant service delays or missed their afternoon trips on Thursday, June 22.
As an update for our customers, the scheduling disruption they may have experienced was caused by a software system being down and the problem was resolved later that afternoon.
While the system is now back up and running, we are working with our HandyDART operator to ensure the situation is completely resolved.
Thank you for your patience as the HandyDART operator and our staff worked through these issues and tried their best to get our customers to their appointments.
Kevin Desmond, TransLink CEO
Author: Sarah Kertcher