A message to our customers on COVID-19

A message to our customers on COVID-19

All of you are aware of the COVID-19 pandemic situation we are all facing. 

The magnitude of this public health crisis is unprecedented in our lifetimes. The swift, extensive, and coordinated measures being taken underscore the gravity of the situation. 

Like all of you, we at TransLink are doing our part to keep our system safe and operating through this difficult time. We are all in this together, and if we all work together, we will get through it. 

We are keeping our system as clean as possible and have put in place extensive cleaning and disinfecting measures across our system, including SkyTrain, our bus fleet, SeaBus and West Coast Express. 

We have also taken steps to help protect our employees who interact with the public, including kits with gloves and sanitary wipes on each bus, access to gloves and sanitary wipes at SkyTrain stations, and diligent efforts to keep workspaces clean. 

And as you would expect, we are in regular contact with health officials and follow their advice. 

Last week, we created a new webpage that will serve as a repository of info on COVID-19 and our precautionary measures. Our goal is to be as proactive as possible in providing updates to you, our customers. 

We are also asking our customers to work together with us by exercising strong personal hygiene standards. Wash your hands frequently and thoroughly with soap and water. Cough or sneeze into a tissue or your sleeve. Avoid touching your eyes, nose, or mouth with unwashed hands. And above all else, if you are sick, please stay home. 

Transit services are essential for thousands of people who rely on our system to move around the region, including essential service workers and health care professionals who are on the front lines in our fight against COVID-19.  

By working together, we will get through this public health crisis and in the face of this unprecedented challenge, we can ensure that our region keeps moving and our customers stay connected to the people and places that matter most. 

Thank you.