Underground LTE connectivity for Shaw Mobile and Freedom Mobile customers travelling on the SkyTrain system has expanded!

These customers can now access fast LTE services when travelling through the tunnels between Burquitlam and Moody Centre stations on the Millennium Line, as well as between New Westminster, Columbia and Sapperton stations on the Expo Line.

This network upgrade follows the 2018 expansion of fast LTE network access throughout the Dunsmuir Tunnel, between Stadium–Chinatown and Waterfront stations in downtown Vancouver. With this upgrade, all Shaw Mobile and Freedom Mobile customers can enjoy uninterrupted network access through all underground tunnels across the SkyTrain system, allowing customers to use their phones when travelling through tunnels exactly as they would aboveground. These enhancements come at no cost to TransLink or their customers.

“Today’s announcement marks a critical milestone in our partnership with TransLink to expand connectivity services for our customers throughout the Lower Mainland,” says Paul Deverell, President, Consumer, Shaw Communications. “Regardless of where Shaw Mobile and Freedom Mobile customers are travelling on the SkyTrain system, they can stay connected.”

“Upgrading access to the LTE network on TransLink’s system ensures customers will have secure and reliable cell service to keep them connected to their loved ones while on transit,” says TransLink CEO Kevin Quinn. “Now our customers can easily stay connected with the people that matter most, while we connect them to the places that matter most.”

This announcement is the latest initiative that Shaw and TransLink have collaborated on to enhance the experience for thousands of Metro Vancouver commuters. We recently began rollout of free WiFi for TransLink customers on buses, SeaBus vessels, SkyTrain cars, transit stations and major transit hubs. It’s expected rollout will be complete in 2026.