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Update on the Downtown Bus Service Review

TransLink and the City of Vancouver have partnered to develop a shared vision for the downtown bus network

TransLink and the City of Vancouver have partnered to develop a shared vision for the downtown bus network

Final recommendations resulting from the Downtown Bus Service Review are now live! How did we get here?

First, we identified a long-term vision:

The downtown bus network effectively and reliably connects downtown neighbourhoods and enables convenient transit connections to the broader city and region. The downtown transit network is consistent and easy to understand, with clear communication of temporary detours associated with road closures and special events.

Second, we listened to you and developed a list of priorities to guide how we achieve the network vision for the local bus network in downtown Vancouver. In the next one-to-five years we plan to do work in two focus areas:

Immediate: implement over the next one-to-two years

  • Extend the 6 Davie/Downtown to connect the West End, Yaletown and Gastown.
  • Consolidate the C23 Davie/Main and C21 Yaletown/Beach services.
  • Determine route for the 5 Robson/Downtown to improve consistency and reliability, based on an expected City of Vancouver decision regarding frequency and duration of road closures of the 800-block of Robson Street.

Near-term: complete once funding becomes available or in some cases conduct further analysis.

  • Simplify city-wide/regional transit services (3, 4, 7, 8, 200s) on eastern corridors.
  • Review design of the 17 Oak/Downtown following implementation of changes to the 5 Robson and 6 Davie.
  • Improve service reliability and customer experience.

Stay tuned for consultation opportunities in the future where you’ll have another chance to weigh-in on these recommendations!

Anyone who missed our earlier posts on this process can read more about it (1), (2) and (3). Thanks!

Author: Angela Salehi

What is next for the Downtown Bus Service Review?


DBRS Phases Diagram

The Downtown Bus Service Review began in summer 2013 and is just wrapping up Phase 2.


Hi Buzzer readers – a big thank you to everyone who participated in Phase 2 of the Downtown Bus Service Review! More than 300 of you attended the open houses in April and provided us with close to 1,000 completed questionnaires in-person and online.

The upside of receiving such great input is that we heard about issues and opportunities that are so important to the community. The other side of the coin is that with all these new ideas to consider and reasons to reanalyze some options, the team needs to take more time to provide recommendations.

More time? Yep more time. We are working closely with our partners at the City of Vancouver and really appreciate your continued enthusiasm for this project.

While we continue our technical work to identify the best possible solutions to the issues raised during consultation, we want to share what we heard with you. See the Consultation Summary for more details.

Stay tuned for Phase 3 — where we’ll present the final results of the review.

For anyone who missed our earlier posts on this process, more details can be found here and here.

Author: Angela Salehi

Phase 2 of the Downtown Bus Service Review begins April 2


Downtown Bus Servivce Review

Join us at one of four open houses or complete the online questionnaire.


Since our last Buzzer post on the Review,  TransLink and City staff have worked together to develop and evaluate dozens of route alternatives that respond to the themes identified in Phase 1 and take into account the road closures being considered by the City of Vancouver that could affect which streets are available for transit use. Now we want to share the most promising design concepts and get your feedback!

To refresh your memory, our goal is to establish a shared vision for the future of the downtown local bus network. We asked for your input and heard a lot about how getting around downtown by bus could be improved. Service frequency, consistent and reliable routes, access to rapid-transit, and connections between downtown neighbourhoods were identified as four of the top ten themes.

Have your say and get involved!

Attend an open house or fill out the online questionnaire by April 21, 2014. Open Houses are taking place on:

  • Saturday, April 5 – 11 am to 2 pm – West End Community Centre
  • Wednesday, April 9 – 3 pm to 6 pm – Woodward’s Atrium
  • Thursday, April 10 – 3 pm to 6 pm – Roundhouse Community Centre – Great Hall
  • Saturday, April 12 – 11 am to 2 pm – Vancouver Public Library Central Branch – Atrium

All materials presented at the open houses are available on the TransLink website.

Author: Angela Salehi

TransLink releases report on late-night transit service

TransLink today released the results of an independent technical study of trade-offs associated with operating SkyTrain all night Fridays and Saturdays as well as a report outlining other transit options that could be effective in getting late night patrons home safely.

The independent, year-long technical study found that to ensure the SkyTrain system could be properly maintained, significant operational changes would be required including a reduction of SkyTrain operating hours during weekdays and full closures of the system on some statutory holidays. Read more »

10 busiest bus routes in Metro Vancouver

Region-wide transit use hit another all-time high in 2018 with a 7.1 percent system-wide increase in overall boardings, our biggest ever annual increase!

It’s a well-known fact that Metro Vancouver residents and visitors alike are flocking to the bus system bringing an unprecedented eight per cent growth in annual bus ridership.

We’ve compiled a list of the Top 10 busiest bus routes in Metro Vancouver.


Read more »

10 most-used SkyTrain stations and bus routes, and more!

A screenshot of the Data Visualization Tool for the 2017 Transit Service Performance Review

Today, we released the findings of the 2017 Transit Network Performance Review (TSPR), which is like a report card on transit service!

New this year is an interactive TSPR dashboard and mapping tool! Make sure you check it out. It provides new types of data and allows users to explore it in a more intuitive way. The dashboard includes all of the route-level data reported in the previous TSPRs, and the mapping tool includes data down to individual bus stops.

Needless to say, there’s a wealth of information in the TSPR. That’s why we wanted to pull out some interesting lists for you!

10 most-used SkyTrain stations

Average weekday boardings

  • 1. Waterfront (Canada and Expo Lines): 37,500*
  • 2. Commercial–Broadway (Expo and Millennium Lines): 24,900
  • 3. Burrard (Expo Line): 23,000
  • 4. Granville (Expo Line): 20,600
  • 5. Metrotown (Expo Line): 19,900
  • 6. Vancouver City Centre (Canada Line): 18,400
  • 7. Stadium–Chinatown (Expo Line): 16,200
  • 8. New Westminster (Expo Line): 14,800
  • 9. Broadway–City Hall (Canada Line): 14,500
  • 10. Main Street–Science World (Expo Line): 14,300

*This is the first year the Canada Line has been incorporated with Expo Line.

10 most-used bus and SeaBus routes

Annual automatic passenger counter (APC) boardings

  • 1. 99 UBC/Commercial–Broadway Station: 17,421,000
  • 2. 41 UBC/Joyce–Collingwood Station: 8,918,000
  • 3. 20 Downtown/Victoria: 8,630,000
  • 4. 49 UBC/Metrotown Station: 8,034,000
  • 5. 25 UBC/Brentwood Town Centre Station: 7,642,000
  • 6. 16 Arbutus/29th Avenue Station: Vancouver/UBC 7,549,000
  • 7. 9 UBC/Alma/Granville/Commercial–Broadway Station/Boundary: 7,273,000
  • 8. 3 Downtown/Main: 6,724,000
  • 9. SeaBus: 6,343,000
  • 10. 106 Edmonds Station/New Westminster Station: 6,212,000

10 most-crowded bus routes

Annual revenue hours with overcrowding (percentage of ARHs with overcrowding) 

  • 1. 99 UBC/Commercial-Broadway Station B-Line: 39,500 (31%)
  • 2. 25 Brentwood Station/UBC: 17,800 (19%)
  • 3. 41 Joyce Station/Crown/UBC: 17,200 (17%)
  • 4. 49 Metrotown Station/Dunbar/UBC: 15,800 (18%)
  • 5. 95 Burrard Station/SFU B-Line: 11,900 (14%)
  • 6. 100 22nd Street Station/Marpole Loop: 9,900 (18%)
  • 7. 319 Scott Road Station/Newton Exchange: 9,400 (16%)
  • 8. 410 22nd Street Station/Queensborough/Railway: 8,900 (8%)
  • 9. 250 Horseshoe Bay/Dundarave/Vancouver: 8,500 (14%)
  • 10. 16 29th Avenue Station/Arbutus: 8,400 (8%)

10 bus and SeaBus routes with the most growth

Increase in annual automated passenger counter (APC) boardings 

  • 1. 96 B-Line Guildford Exchange/Newton Exchange: 757,000
  • 2. 49 UBC/Metrotown Station: 643,000
  • 3. 319 Scott Road Station/Newton Exchange: 543,000
  • 4. 3 Downtown/Main: 528,000
  • 5. 100 Marpole Loop/22nd Street Station: 497,000
  • 6. 10 Downtown/Granville: 478,000
  • 7. 410 22nd Street Station/Railway: 429,000
  • 8. SeaBus: 414,000
  • 9. 16 Arbutus/29th Avenue Station: 409,000
  • 10. 99 B-Line UBC/Commercial–Broadway Station: 389,000

Now, you’re probably thinking, “Wow, our transit system is really busy!” It sure is.

Investments in Phase One of the 10-Year Vision helped propel ridership to record heights. Not only was it a record year for Metro Vancouver transit in 2017 with 407 million boardings across the system, ridership last month smashed records. System-wide, ridership was up 9 per cent in May over the same month last year.

More improvements are already on the way as part of Phase One.

The 25, 100 and 319 routes, which are among the top 10 most-crowded routes in 2017, are receiving service increases to reduce overcrowding.

Eighty new SkyTrain cars will start arriving early next year. These new cars will increase capacity by about 10 per cent for Expo Line, 23 per cent for Millennium Line and 30 per cent for Canada Line. That equates to a total of 8,200 additional spaces per peak hour on both directions on all three SkyTrain lines!

If approved, the Phase Two Investment Plan will unlock even more new funding. Customers will see new Phase Two Plan transit services as early as 2019.

Want to learn more? You can read the full 2017 Transit Network Performance Review.

TransLink 2016: A year in review

Another trip around the sun. 2016 – what a year! It’s been a busy and productive 366 (leap year) days for TransLink.

Let’s take a look back at 2016 in the world of Metro Vancouver transit!

New CEO.

In the spring, we welcomed new CEO, Kevin Desmond. Kevin came to TransLink from King County Metro Transit that serves the Seattle area.

Kevin jumped in with both feet to lead the charge of a very full and important year while emphasizing our customers’ needs, transparency and excellent service.

We’re so happy to have him at the helm!


This word was on everyone’s lips this year!

Compass Card tap outAfter a roll out that started with Upass users then West Coast Express, the general public adopted Compass with Monthly Passes at the beginning of this year.

Then, on April 4, 2016, the fare gates closed requiring riders to tap in on buses and in and out at all gates to pay their fare.

With Compass, you can travel seamlessly across the TransLink transit network with one card! Compass also allows us to gather important data on peak periods, bus route ridership and more – helping us better plan and run the transit network.

Expo ’86.

May 2nd marked the 30th anniversary of Expo ’86 – the 1986 World Exposition on Transportation and Communication held on the north shore of False Creek.

This was North America’s largest World’s Fair and a monumental event for Vancouver that left a lasting legacy – our SkyTrain system starting with none other than the Expo Line!

SkyTrain started regular service on January 3, 1986.

100 years of the Buzzer. 

Happy birthday, Buzzer! The print Buzzer hit a major milestone anniversary of 100 years!

This free, on-transit publication began on June 2, 1916 without a name. That soon changed and it has been delivering informative, fun and interesting transit and community related tidbits to the riders of the transit system ever since.

You can pick yours up on your ride or download here.

Federal funding.

PM Justin Trudeau made some lifelong transit friends when he announced more than $900 million will be invested – by the Government of Canada, British Columbia and municipalities – in public transit projects across the province.

This important funding promise allowed the Metro Vancouver Mayors’ Council to present Phase One of the 10-Year Vision for approval. But we’ll get to that soon enough!

LTE connectivity.

Rogers and Fido customers were treated to not one but two connectivity projects allowing riders to use their mobile devices.

In July, the Dunsmuir tunnel downtown Vancouver was connected and in November, the Edmonds tunnel followed suit!

Up next? We will continue to work with Rogers to build out wireless coverage along the Evergreen Extension, Columbia Station and tunnel and in New Westminster.


This summer we hit one million active Compass Cards.

That means that a million riders across Metro Vancouver embraced the switch to Compass and were tap, tap, tapping their way to and from school, home, work and more!

With such great news, we had to celebrate with a fun contest to thank you for using Compass!

Mark IIIs.

These beautiful new SkyTrain cars were the hit of the summer! Especially because the A/C is just oh, so cool!

Press tourThese cars rode across country – on flatbeds – to reach out region.

Each 4-car set is fully articulated (you can walk from one end of the train to the other), has more room for standing passengers, wheelchairs, bikes, strollers and riders with luggage plus, they are more environmentally efficient!

Transit riders and enthusiasts eagerly awaited the first trip on August 18th and our Mark III VIPs got a front seat for the journey!

SkyTrain Wedding.

Something old, something new, something borrowed something… transit? Hey, whatever floats your SeaBus!Congratulations Nathaly and Jeff!

Jeff and Nathaly met on Canada Line and it was their dream to get married on transit.

Enter a white (naturally) Mark II SkyTrain, a full band, wedding guests and one interloping Buzzer blog writer and you’ve got a SkyTrain wedding!

It was a distinct pleasure to document this lovely couple’s big day aboard our beloved SkyTrain at Stadium–Chinatown Station.

I Love Transit Week.

I love transit week is a time for enthusiasts of all ages can say loud and proud, “I LOVE TRANSIT!”

Poems, colouring contests, a special Buzzer, HTC opening tour, kids camp and more – we felt the transit love from riders of all ages at a variety of events.

Interested in participating in next year’s festivities? Keep your eyes peeled for rumblings on the Buzzer blog in spring!

Hamilton Transit Centre.

In one September weekend we said goodbye to North Vancouver Transit Centre and hello to the brand new HTC building in Richmond! HTC

Did you notice? If not, that’s a good thing! CMBC made the seamless transition from one TC to the other and got your buses on the road from their no locale A.S.A.P.

Hamilton Transit Centre has capacity for 300 forty-foot buses, including up to 80 community shuttle buses and 150 Compressed Natural Gas (CNG) fuelled buses.

HTC performs three functions: dispatch, fuel and wash service as well as maintenance for buses servicing the Richmond, New Westminster, Burnaby and Vancouver areas.


Opened in 1937, this bridge is one of the busiest Fraser crossings in the region. So, it’s unsurprising that while we go ahead with plans to build a new bridge, this ol’ girl needs some safety upgrades in the interim.

We know the evening and weekend closures impacted a lot of drivers and we appreciate your patience as we rehabilitated the crossing to ensure its safety for all.

Repairs included:

  • milling off the asphalt surfacing from the deck
  • removing all deck concrete down to the top layer of rebar
  • repairing concrete delamination and cleaning or replacing rebar
  • repaving the deck area with a concrete overlay

Crews managed to finish early allowing for goods and people to move freely over the Pattullo Bridge once again .


CUTA is the Canadian Urban Transit Association and this year’s Fall Conference and Transit Show happened right here in Metro Vancouver on November 5-9.

This year’s theme was Inspiring Sustainable Change with a variety of seminars and speakers discussing today’s demands, tomorrow’s challenges and the possibilities for transit in our country and around the world.

TransLink had many speakers engaging with experts and transit enthusiasts from around the globe. Including CMBC’s Derek Stewart who spoke about the impact of climate change to transit agencies.

New Westminster upgrades.

We are upgrading SkyTrain Stations across the rapid transit network.

New Westminster was one of them. I say was because the work is done! On November 21, we officially completed and opened the overhauled station for riders to use and enjoy!

The completed upgrades at New Westminster Station include:

  • A new elevator and escalators to improve access for customers with disabilities
  • Improved lighting throughout the station
  • Glass panels to replace the mesh screens and improve station visibility from street level
  • Better integration with the surrounding community to make it easier to connect to and from the SkyTrain system
  • New public art that improves the experience of riders

10-year vision.

Our region is growing and along with that comes greater need for public transit.640x194_buzzer_blog-01

The Mayors’ Council 10-year Vision Phase One was approved by the TransLink board and council on November 23.

Along with the federal and provincial funding promised in June, municipalities will pitch in their share with TransLink for some much needed transit upgrades and projects.

Phase One improvements in 2017, 2018, and 2019 include:

  • 10% increase in bus service
  • 15% increase in HandyDART service
  • 20% increase in rail service
  • New or expanded transit services for neighbourhoods that currently have few or no transit options today
  • Safer walking and cycling routes
  • Reduced traffic congestion by fixing bottlenecks on major roads

Metro Vancouver residents will start to see added service in the new year with much more to come in the coming months and years!


Sometimes, it IS easy being green! EmeansGo

On December 2, the Millennium Line Evergreen Extension opened to great excitement despite the rainy weather!

The community celebration at Coquitlam Central Station ran all day with riders eagerly awaiting the first official ride on Evergreen.

With this extension, TransLink has the longest, automated, driverless rapid transit system in the world!

Twitter Heroes.

If you’ve ever called 604-953-3333 or tweeted @TransLink, you’ve interacted with CI (Customer Information).

This crew works tirelessly to help keep riders informed on specific routes, transit timings, disruptions, detours and all things transit related!

Started in 2010 as a pilot project, to date our followers have reached over 135,000 people and CI has sent out 295,039 tweets!

A big thank you to these awesome people who keep us moving!

Well, that about wraps it up. We can’t wait for what 2017 will hold for our region and transit!

Author: Adrienne Coling

Winter Service Changes start December 19, 2016

2016 bus service changes

With the Evergreen Extension opening on December 2, there are many changes for bus routes in and around the Tri-Cities plus the regular seasonal changes.

Service Changes will start on Monday, December 19, 2016 (note: some changes start a few days later).

To help transition to some of the new routes and new names of old routes, we will be introducing a series called Bus Route Buzz.

These posts will feature the top 10 affected service areas with route details, maps and even a live stream talk with one of TransLink’s planners to discuss some of the changes.

In the meantime, take a look at some of the highlights of these Service Changes:

  • With the addition of six new SkyTrain stations and 11km of track, this region will have a new transit choice that offers faster, more frequent and direct service between Coquitlam and Vancouver.
  • The Evergreen Extension gives us the opportunity to redesign the bus network. Twenty-two bus routes in the Tri-Cities will change, including the C24, 97 B-Line, 160, 188 and the 143.
  • Adjusting routes serving schools and post-secondary institutions to better reflect ridership during a two-week special holiday schedule.
  • Implementing recommendations from the 2015 Transit Network Review to the 5, 6, C23 and a new B-Line connecting Hastings with Downtown Vancouver.
  • Christmas and Boxing Day will run on a Sunday/holiday service schedule. Some routes will be modified to provide more frequent service.

You can find all the Service Changes at

Plan ahead! Visit Trip Planner to map your route – use December 19 or later as your travel date.
Have questions? Contact Customer Information at 604.953.3333 or tweet @TransLink.

Author: Adrienne Coling

A history of the 14 Hastings in Vancouver: an interview with planner Peter Klitz about the iconic bus route

A Brill trolley with the BC Hydro colours, operating as the 14 Hastings in 1967.

Repost: Written by Jhenifer Pabillano and originally published April 7, 2011.

During our April 2011 service changes, we brought back the 14 Hastings trolley route—an iconic former bus route that ran through Vancouver’s downtown for many years!

The 14—which even had a famous play named after it—makes its triumphant return to the streets due to optimization changes for the 10 and 17 trolley routes.

Here to tell us more about the 14’s history and its current incarnation is Peter Klitz, one of TransLink’s planners involved in the project. Read on for more insights and some classic photos of the 14 through time!

Read more »

Share your thoughts on downtown Vancouver bus service!

Trolley buses in downtown Vancouver.

Trolley buses in downtown Vancouver.

UPDATE: The Downtown Vancouver Local Bus Service Review: Phase 1 Consultation Summary is now online!

We’re looking for your feedback on bus service in downtown Vancouver!

The City of Vancouver and TransLink are teaming up to study the downtown Vancouver bus network, developing a shared vision for service over the next five years to match rider demand and the City’s transport goals.

The study is called the Downtown Vancouver Local Bus Service Review, and we’ll be gathering your feedback all summer to help us develop concepts for public discussion in fall.

For all the details, visit the City of Vancouver’s study site, or TransLink’s study page.

Why are we doing this study?

The study area for the Downtown Vancouver Local Bus Service Review.

The study area for the Downtown Service Review.

With this study, both TransLink and the City of Vancouver are aiming to establish a common vision for bus service in downtown Vancouver, especially in light of possible major street changes that offer challenges and opportunities for the downtown bus network.

Major street changes that have been made or proposed recently include:

  • Canada Line
  • Exploration of the 800-Block Robson Street as a permanent plaza
  • Potential changes to the Georgia and Dunsmuir Viaducts and surrounding areas
  • Proposed move of the Vancouver Art Gallery and potential for a new plaza in the 600-block of Cambie Street

As well, the downtown population has already more than doubled over the past 20 years, with most growth in the neighbourhoods east of Granville Street, such as Yaletown, Downtown South and along False Creek.

The study is intended to supplement to TransLink’s regular planning work in the area. The last Vancouver/UBC Area Transit Plan was completed in 2005, and the next update is not planned for several years.

(We only do one area transit plan at a time, and the current plan underway is the Northeast Sector Area Transit Plan!)

Get involved in person and online

First, join us at two open houses in June 2013:

Open House #1
Date: June 22, 2013
Time: 1 – 4 p.m.
Location: Strawberry Festival, 1447 Barclay St., Vancouver

Open House #2
Date: June 26, 2013
Time: 3 – 8 p.m.
Location: Vancouver Public Library, 350 West Georgia St., Vancouver

We will also have an online survey that will open on June 21 and run until July 12, 2013. I’ll post the link here once it is ready!

Update: the survey is now live!

Click here to take the Downtown Bus Review Survey!

Again, for more information, please do visit the City of Vancouver’s study site, or TransLink’s study page. And tell your friends! :)

June 2011 bus changes and the service optimization: an interview with TransLink planning director Brian Mills

If you’ve read the June issue of the Buzzer, you’d know that there are service changes beginning on Monday, June 20th. As part of a year-long TransLink service optimization project, aimed at making sure we’re using our transit resources efficiently and efficiently.

Brian Mills

Brian Mills, Director for Service and Infrastructure Planning

There’s a lot of small adjustments to a number of routes. The overall amount of service hours won’t change, and many more customers will see service increases than service reductions. The area of focus this time around is mostly West Vancouver and the North Shoare, but there are areas in Vancouver, Burnaby, New Westminster, Richmond, Delta,  and elsewhere being affected. For the complete picture on the changes you’ll want to look at the Summer 2011 service changes page.

Some notable changes include:

  • Granville Mall summer bus detours will be in effect June 24 – September 5 on Friday’s after 9pm, all day Saturdays/Sundays/holidays, and all day Friday July 15 and Friday August 19 for Viva Vancouver events
  • The 19 will feature additional “short-turn” trips between Downtown Vancouver (Cambie at Pender) and Stanley Park for the summer months
  • All 246 trips will travel to/from Vancouver throughout the day, seven days a week. Service to Park Royal discontinued. Customers travelling to Park Royal will need to transfer to the 239 or 255 on Marine Drive near Garden Road.
  • To provide better connections between Downtown Vancouver and Phibbs Exchange during the p.m peak period, existing trips on the 290 and 292 will be converted to operate as 210 and 211 service. The upgraded 210 and 211 will offer consistent combined service leaving from downtown Vancouver to Phibbs Exchange every 7-8 minutes in the weekday p.m. peak. There will be no change to boarding locations as the 210 and 211 use the same stops as existing 292 and 290 services.
  • Due to King Edward overpass construction, the 177 and 791 will detour via Lougheed Highway instead of travelling along the section of United Blvd. located south of Highway #1. Both routes will continue to serve Planet Ice and a temporary 197 Planet Ice/Brigantine Shuttle will provide transit service along the United Blvd. corridor, with the western terminus on Brigantine Dr. at Hartley. A new stop for the 791 will be located on United Blvd. southbound at Golden.

Brian Mills, TransLink’s Director of Service and Infrastructure Planning did an interview with the Buzzer last April about the service optimization. I thought it would be good to sit down with Brian again to give us some perspective on what’s different this time around, and just how TransLink decides which services need to be changed and why. Read on! Read more »

The 14 Hastings returns to Vancouver: an interview with planner Peter Klitz about the iconic bus route

A Brill trolley with the BC Hydro colours, operating as the 14 Hastings in 1967.

Note: This is a scheduled post as I’m away this week, returning Monday April 11, 2011. If you need to reach TransLink info or staff, see this post!

As part of our April 2011 service changes, we are bringing back the 14 Hastings trolley route—an iconic former bus route that ran through Vancouver’s downtown for many years!

The 14—which even had a famous play named after it—makes its triumphant return to the streets due to optimization changes for the 10 and 17 trolley routes.

Here to tell us more about the 14’s history and its current incarnation is Peter Klitz, one of TransLink’s planners involved in the project. Read on for more insights and some classic photos of the 14 through time!

Read more »

Take a survey and have your say on proposed transit changes

Get involved today!

Get involved today!

Starting October 13, 2015 you’re invited to take part in an online survey and provide feedback on more than 85 proposed transit changes across Metro Vancouver. We’re asking for feedback now, so we can consider your input as we plan for the future. The survey is available until November 6, 2015.

The proposed changes aim to:

  • Integrate bus service to better connect customers to the Evergreen Extension
  • Decrease travel time on busy routes
  • Extend service to areas with high commuter demand
  • Take advantage of road and infrastructure changes
  • Make our system more efficient
  • Deliver on our plans

Check out all the details on specific proposals today!

For all our savvy followers who participated in previous consultations you might recognize some of these proposed changes from the Downtown Bus Service Review, Northeast Sector Area Transit Plan, North Shore Area Transit Plan or South of Fraser Area Transit Plan.

Author: Angela Salehi

The July 2014 issue of the Buzzer is on the system

July 2014 BuzzerBig news from our July 2014 issue of the Buzzer – I Love Transit Week this year is August 25 to 29!

This year, we are introducing I Love Transit Camp where we’re inviting a small group of younger riders to tour our SkyTrain and SeaBus facilities and more. More details will be announced soon!

If you see something, say something. Transit Police has launched an iOS and Android app that lets you report and track crime and get all the latest information right from the palm of your hands on transit and everywhere else.

The 27th Annual Caribbean Days Festival is taking place on July 26 and 27. Summer season is also detour season, so a reminder to check out Transit Alerts before you go!

Phase 2 of the Downtown Bus Service is now complete and get involved in the Northeast Sector Area Transit Plan.

And #WhatsTheLink? We are the link! TransLink is the link to shaping communities, moving goods, and a connected transportation system – from the Major Road Network and five bridges to transit service and cycling infrastructure.

The Buzzer wouldn’t be complete without our usual favourites – the Contest Corner, Back Issues and Coming Events!

What are you waiting for?! Pick it up today on the bus, SkyTrain, SeaBus, and West Coast Express or by downloading it here.

Author: Allen Tung

Notes and Questions & Answers from TransLink’s 2013 AGM at Surrey City Hall

It was a packed house at TransLink’s 2013 Annual General Meeting (AGM) at the new Surrey City Hall on Wednesday, May 28 as hundreds joined us to hear more about our accomplishments and financial highlights of the past year.

TransLink’s achievements in efficiency and customer service were shared by TransLink Board Chair Marcella Szel, TransLink CEO Ian Jarvis and TransLink CFO Cathy McLay.

In 2013, TransLink achieved $16.3 million in efficiencies and reduced costs while maintaining strong customer service ratings. Other achievements shared at the AGM include:

  • $248 million invested in infrastructure and transit fleet upgrades to keep the transit system in good repair today, and for years to come.
  • 58,600 new bus service hours for the new 555 bus route between Langley to New Westminster over the Port Mann Bridge, and for the new King George 96 B-line.
  • Transit customer satisfaction ratings of 7.6 out of 10.
  • 1,760 fewer tonnes of CO2 emitted by reducing bus idling by 161,000 hours since 2009.
  • 10,000 customers participated in Compass Card Beta test, and 80,000 Compass cards are now in circulation.
  • Moved an estimated 233.9 million transit passengers in 2013.
2013 TransLink Annual Report

2013 TransLink Annual Report

2013 Annual Report

TransLink’s Annual Reports highlight the accomplishments of each fiscal period. The Reports are prepared under the direction of the Board of Directors. Each report contains performance measures, selected by the Board, as well as a consolidated Financial Report.

» Read the 2013 Annual Report

Questions and Answers

Due to time constraints, we were unable to get to many of the online questions, but fear not! We have gotten you the answers!

Please note: questions may have been edited for clarity.

Why aren’t there power outlets on the buses and SkyTrain? There are power outlets on the SeaBus and West Coast Express, so why can’t they be on the buses and SkyTrain as well? In the US, there are power outlets on every single bus, so why can’t that happen here? Richard via email

Convenient outlets on SkyTrain cars and buses are not considered necessary most passenger trips are short – the typical passenger trip is about 17 minutes. The cost of putting in the wiring and outlets in an already crowded space would likely be significant. Furthermore, electronic devices plugged into power outlets are likely to be an obstacle for the smooth flow of the heavy traffic in and out of SkyTrain cars.

I would like to know if you [TransLink executives] regularly use public transit in the Metro Vancouver area? This will tell me if you are aware firsthand what issues us transit commuters are faced with. –Chris via email

All executives at TransLink do frequently use transit, particularly when traveling to meetings around the region.

Read more »