You’ve asked, and we’ve listened!

We’re happy to announce that we have lowered the minimum Stored Value load amount for Adult Compass Cards at Compass Vending Machines (CVM)! Customers can now load Adult Compass Cards at a CVM and select a minimum Stored Value of $5! This change was based on feedback received from you, our customers, requesting a lower minimum Stored Value than the original $10.

This change applies only to Stored Value at a Compass Vending Machine. When loading Stored Value online, customers can choose from a number of set options starting at $10, or can choose to “pay balance” to bring a negative balance back up to zero. Minimum Stored Value load amount for Concession Compass Cards remains at $5.

For customers wishing to load an amount outside of the set CVM, online or phone parameters, a Compass Customer Service staff member at our walk in centre located at Stadium–Chinatown Station can help. For added convenience, customers add AutoLoad to their Compass Card directly from their bank accounts to automatically renew monthly passes or to top-up Stored Value using this form.

Author: Sarah Kertcher