Transit customers who are not able to tap a Compass Card at fare gates due to a disability will now have greater access to the SkyTrain system with the launch of the Universal Fare Gate Access Program.
The program, the first of its kind to our knowledge globally, provides participants with radio-frequency identification (RFID) cards that will automatically send a signal to RFID readers located above designated accessible fare gates. The fare gate will open when the card comes within range and close once the customer passes through.
As of today, more than 40 per cent of SkyTrain stations have been outfitted with RFID technology. All SkyTrain and SeaBus stations will be equipped with this technology by the end of the year.
We’ve chosen a phased roll out so we can begin restoring access to the system as soon as possible. A phased approach also allows us to take customer feedback and make adjustments to the system as we go, which gives us the best opportunity to get this right.
It’s important to us that this customer group have the same travel experience as our other customers. This unique, locally-developed solution, allows those enrolled in this program to use the same fare gates as everyone else to independently travel the system as they please.
This technology, which was designed by TransLink and implemented in partnership with Vancouver-based Hyperlight Systems, is at the forefront of the industry. World-wide, no other transit authority (to our knowledge) offers fully-automated, touchless access to a gated transit system.
For information on the program and how it can best benefit you, please call 604.953.3698 or email firstname.lastname@example.org. Hours of operation are Monday to Friday 8 a.m. to 6 p.m. and Saturday from 8 a.m. to 4 p.m.