Live chat pilot is live!
Live chat pilot is live!
Building on the momentum of an improved Transit Alerts page, we’re piloting a new feature on desktop and mobile versions of our website allowing customers to live chat with our Customer Information team.
Have a question about trip planning? Looking for information about transit services? Just have a general inquiry that you’d like answered? Live Chat is one more way you can connect with us to get the assistance you need.
Live Chat’s hours: Starting November 5, 2018 Live Chat hours will be 8:30 a.m to 5:30 p.m. Update: Starting December 3, 2018, Live Chat hours are 6:30 a.m. to 6:30 p.m. If there’s interest, we’ll consider expanding the hours in the future.
Customer Information staff will continue to be available on Twitter and by phone at 604.953.3333 from 5:30 a.m. to 12:30 a.m. Monday to Friday and 6:30 a.m. to 11:30 p.m. on Saturday and Sunday.
How it works
Visit translink.ca or tripplanning.translink.ca, and look for the link in the lower right corner of your screen for Live Chat.
Click the link, enter your details, and you’ll be chatting with a Customer Information representative in no time!
Thank you Translink, very cool!
Glad you like the idea! ^tp
What bus will take me to Brown’s social house in Maple Ridge bc Canada?
I like to take transit but some off the busses come late
Hi Pierce! Understandably frustrating! Have you signed up for alerts yet? This way you can be in the know and plan your trip accordingly. Please visit https://alerts.translink.ca/ to know about upcoming alerts. ^tp
Need to be at Caulfield by 730 am Tuesday I live at 10th and alma. Whrm should I get on #7
When are they ever going to start broadway corridor SkyTrain they are taking so long
Hi Rob. You can find updates to this project here: https://www.translink.ca/Plans-and-Projects/Rapid-Transit-Projects/Broadway-SkyTrain-Extension.aspx ^tp
What happened to the idea of giving teachers year passes for their classes to take transit for field studies? TRANSIT, ESPECIALLY SKYTRAIN, IS SOOOOOO EXPENSIVE FOR A CLASS, SCHOOL. Three zones is like over $150 for a class.
Hi Vincent! Please check https://buzzer.translink.ca/ilovetransit/ to know when and how to apply for DayPasses for your class as part of I Love Transit Week. ^tp
A stupid question…I am traveling there from the States, can I use Us dollar to purchase the tickets for train and/or bus??
Hi Park! You can use a US credit card at the vending machines. Check https://www.translink.ca/Fares-and-Passes/Where-to-buy-FareDealer.aspx and https://www.compasscard.ca/ for more information. ^tp
Not very useful. Chatted with the Translink person to know more about my monthly pass loaded to the card – was asked to contact Compass Card people. Well, I could do that without chat :) LOL
Need to be at Caulfield by 730 am Tuesday I live at 10th and alma. Whrm should I get on #7i
How can I get the wristband pass? Could you please info me,
Thank,
Jhona
I’m just wondering why the buses sometimes don’t stop at the stations. Specially the number 9 to UBC didn’t stop at Rupert&Broadway at 5.35 am, even if it was in plan. It happened to me twice.
R3 the “rapid bus” is never on time. Waiting from 2:05 to 2:30 not even a single bus showed up.