Translink Buzzer Blog

Live chat pilot is live!

Building on the momentum of an improved Transit Alerts page, we’re piloting a new feature on desktop and mobile versions of our website allowing customers to live chat with our Customer Information team.

Have a question about trip planning? Looking for information about transit services? Just have a general inquiry that you’d like answered? Live Chat is one more way you can connect with us to get the assistance you need.

Live Chat’s hours: Starting November 5, 2018 Live Chat hours will be 8:30 a.m to 5:30 p.m. Update: Starting December 3, 2018, Live Chat hours are 6:30 a.m. to 6:30 p.m. If there’s interest, we’ll consider expanding the hours in the future.

Customer Information staff will continue to be available on Twitter and by phone at 604.953.3333 from 5:30 a.m. to 12:30 a.m. Monday to Friday and 6:30 a.m. to 11:30 p.m. on Saturday and Sunday.

How it works

Visit translink.ca or tripplanning.translink.ca, and look for the link in the lower right corner of your screen for Live Chat.

Click the link, enter your details, and you’ll be chatting with a Customer Information representative in no time!

Live Chat


12 Comments

  • By happy citizien, October 30, 2018 @ 4:12 pm

    Thank you Translink, very cool!

  • By Tanushree Pillai, November 21, 2018 @ 11:03 am

    Glad you like the idea! ^tp

  • By Pierce, October 30, 2018 @ 5:59 pm

    I like to take transit but some off the busses come late

  • By Tanushree Pillai, November 21, 2018 @ 11:05 am

    Hi Pierce! Understandably frustrating! Have you signed up for alerts yet? This way you can be in the know and plan your trip accordingly. Please visit https://alerts.translink.ca/ to know about upcoming alerts. ^tp

  • By Rob, October 30, 2018 @ 6:57 pm

    When are they ever going to start broadway corridor SkyTrain they are taking so long

  • By Tanushree Pillai, November 21, 2018 @ 11:03 am

    Hi Rob. You can find updates to this project here: https://www.translink.ca/Plans-and-Projects/Rapid-Transit-Projects/Broadway-SkyTrain-Extension.aspx ^tp

  • By Vincent Gorman, November 2, 2018 @ 8:34 pm

    What happened to the idea of giving teachers year passes for their classes to take transit for field studies? TRANSIT, ESPECIALLY SKYTRAIN, IS SOOOOOO EXPENSIVE FOR A CLASS, SCHOOL. Three zones is like over $150 for a class.

  • By Tanushree Pillai, November 21, 2018 @ 11:02 am

    Hi Vincent! Please check https://buzzer.translink.ca/ilovetransit/ to know when and how to apply for DayPasses for your class as part of I Love Transit Week. ^tp

  • By park chen, November 19, 2018 @ 9:57 am

    A stupid question…I am traveling there from the States, can I use Us dollar to purchase the tickets for train and/or bus??

  • By Tanushree Pillai, November 21, 2018 @ 11:01 am

    Hi Park! You can use a US credit card at the vending machines. Check https://www.translink.ca/Fares-and-Passes/Where-to-buy-FareDealer.aspx and https://www.compasscard.ca/ for more information. ^tp

  • By Olga, November 27, 2018 @ 9:42 am

    Not very useful. Chatted with the Translink person to know more about my monthly pass loaded to the card – was asked to contact Compass Card people. Well, I could do that without chat :) LOL

  • By Jhona, December 9, 2018 @ 10:27 am

    How can I get the wristband pass? Could you please info me,

    Thank,

    Jhona

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