Translink Buzzer Blog

Live chat pilot is live!

Building on the momentum of an improved Transit Alerts page, we’re piloting a new feature on desktop and mobile versions of our website allowing customers to live chat with our Customer Information team.

Have a question about trip planning? Looking for information about transit services? Just have a general inquiry that you’d like answered? Live Chat is one more way you can connect with us to get the assistance you need.

Live Chat’s hours during the pilot will be Monday to Friday, 8:30 a.m. to 3:30 p.m. *Update: Starting November 5, 2018 Live Chat hours will be 8:30 a.m to 5:30 p.m. If there’s interest, we’ll look into expanding the hours in the future.

Customer Information staff will continue to be available on Twitter and by phone at 604.953.3333 from 5:30 a.m. to 12:30 a.m. Monday to Friday and 6:30 a.m. to 11:30 p.m. on Saturday and Sunday.

How it works

Visit or, and look for the link in the lower right corner of your screen for Live Chat.

Click the link, enter your details, and you’ll be chatting with a Customer Information representative in no time!

Live Chat


  • By happy citizien, October 30, 2018 @ 4:12 pm

    Thank you Translink, very cool!

  • By Pierce, October 30, 2018 @ 5:59 pm

    I like to take transit but some off the busses come late

  • By Rob, October 30, 2018 @ 6:57 pm

    When are they ever going to start broadway corridor SkyTrain they are taking so long

  • By Vincent Gorman, November 2, 2018 @ 8:34 pm

    What happened to the idea of giving teachers year passes for their classes to take transit for field studies? TRANSIT, ESPECIALLY SKYTRAIN, IS SOOOOOO EXPENSIVE FOR A CLASS, SCHOOL. Three zones is like over $150 for a class.

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